White Sulphur Springs Center
Nursing Home · White Sulphur Spring, WV
CMS certification number515100
Contact & location
345 Pocahontas TrailWhite Sulphur Spring, WV 24986
Greenbrier County
- Phone
- (304) 536-4661
- ZIP code
- 24986 – all care providers
Facility details
- Certified beds
- 68
- Residents per day
- 65.4 (96% occupied)
- Ownership
- For profit - Corporation
- Legal name
- Route 92 Operations LLC
- Chain
- Genesis Healthcare (184 facilities, avg 2.4★)
- Medicare certified since
- June 9, 1989
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.10 (state 3.66 · U.S. 3.86)
- Registered nurses (RN)
- 0.85 (state 0.73 · U.S. 0.69)
- Licensed practical nurses
- 0.66 (state 0.90 · U.S. 0.86)
- Nurse aides
- 1.59 (state 2.04 · U.S. 2.32)
- Weekend total
- 2.64 (state 3.17 · U.S. 3.42)
- Nursing staff turnover
- 23.4 (state 44.1 · U.S. 45.8)%
- RN turnover
- 0.0 (state 42.3 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- September 10, 2025
- Health deficiencies (last cycle)
- 10.0 (state 11.6 · U.S. 9.3)
- From complaints
- 2
- Citations on record (3 years)
- 45 health · 20 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-11-19 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-10 |
| 2025-09-10 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. F0805 · Nutrition and Dietary Deficiencies |
K Immediate jeopardy to resident health or safety |
Corrected 2025-10-21 |
| 2025-09-10 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-10-21 |
| 2025-09-10 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F0628 · Resident Rights Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-10-21 |
| 2025-09-10 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. F0803 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-10-21 |
| 2025-09-10 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-10-21 |
| 2025-09-10 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-10-21 |
| 2025-09-10 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. F0644 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-10-21 |
| 2025-09-10 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-10-21 |
| 2025-09-10 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-10-21 |
| 2024-07-11 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
J Immediate jeopardy to resident health or safety |
Corrected 2024-08-13 |
| 2024-07-11 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
J Immediate jeopardy to resident health or safety |
Corrected 2024-08-13 |
| 2024-07-11 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2024-04-24 |
| 2024-07-11 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. F0801 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-11 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-11 | Dispose of garbage and refuse properly. F0814 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-11 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-11 | Provide medically-related social services to help each resident achieve the highest possible quality of life. F0745 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-11 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-11 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-11 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921 · Environmental Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-11 | Give the resident's representative the ability to exercise the resident's rights. F0551 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-11 | Ensure that residents are fully informed and understand their health status, care and treatments. F0552 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-11 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-11 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-11 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-11 | Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-11 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. F0740 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-11 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. F0742 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-11 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. F0744 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-11 | Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-11 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-11 | Have a plan that describes the process for conducting QAPI and QAA activities. F0865 · Administration Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-11 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. F0867 · Administration Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2023-03-08 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-03-27 |
| 2023-03-08 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-03-27 |
| 2023-03-08 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. F0809 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-03-27 |
| 2023-03-08 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-03-27 |
| 2023-03-08 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-03-27 |
| 2023-03-08 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F0925 · Environmental Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-03-27 |
| 2023-03-08 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-27 |
| 2023-03-08 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. F0644 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-27 |
| 2023-03-08 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-27 |
| 2023-03-08 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-27 |
| 2023-03-08 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921 · Environmental Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2023-03-27 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
4 penalties in the last three years, including $59,233 in fines.
| Date | Type | Amount |
|---|---|---|
| 2025-09-10 | Fine | $18,782 |
| 2024-07-11 | Fine | $16,801 |
| 2024-07-11 | Fine | $13,627 |
| 2024-07-11 | Fine | $10,023 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Genesis Operations V LLC (organization) | 5%+ Direct Ownership Interest · 100% | |
| Fc-Gen Operations Investment LLC (organization) | 5%+ Indirect Ownership Interest | |
| Gen Operations I LLC (organization) | 5%+ Indirect Ownership Interest | |
| Gen Operations II LLC (organization) | 5%+ Indirect Ownership Interest | |
| Genesis Healthcare INC (organization) | 5%+ Indirect Ownership Interest | |
| Genesis Healthcare LLC (organization) | 5%+ Indirect Ownership Interest | |
| Genesis Holdings LLC (organization) | 5%+ Indirect Ownership Interest | |
| GHC Holdings LLC (organization) | 5%+ Indirect Ownership Interest | |
| Sun Healthcare Group INC (organization) | 5%+ Indirect Ownership Interest | |
| Whitman, Arnold (individual) | 5%+ Indirect Ownership Interest | |
| Larson, Anthony (individual) | Administrator · NOT APPLICABLE | |
| Zafar, Saad (individual) | Administrator · NOT APPLICABLE | |
| Berg, Michael (individual) | Corporate Officer · NOT APPLICABLE | |
| Bridgeford, Laura (individual) | Corporate Officer · NOT APPLICABLE | |
| Mendelson, Avi (individual) | Corporate Officer · NOT APPLICABLE | |
| Larson, Anthony (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of White Sulphur Springs Center?
White Sulphur Springs Center has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in West Virginia.
How many beds does White Sulphur Springs Center have?
It has 68 certified beds and cares for about 65 residents per day.
Has White Sulphur Springs Center been fined?
Yes. CMS lists 4 penalties totaling $59,233 in the last three years.
Who owns White Sulphur Springs Center?
It is part of Genesis Healthcare and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of White Sulphur Springs Center?
(304) 536-4661. The facility is located at 345 Pocahontas Trail, White Sulphur Spring, WV 24986.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.