Heartwood Extended Healthcare

Nursing Home · Tacoma, WA

CMS overall rating 1/5 For profit - Limited Liability company

CMS certification number505326

Contact & location

1649 East 72Nd
Tacoma, WA 98404
Pierce County
Phone
(253) 472-9027
ZIP code
98404 – all care providers

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Facility details

Certified beds
120
Residents per day
103.0 (86% occupied)
Ownership
For profit - Limited Liability company
Legal name
Heartwood Operator LLC
Medicare certified since
July 1, 1988
Participates in
Medicare and Medicaid
Council
Both council

CMS star ratings

Overall★★★★★ 1/5
State avg 3.2
Health inspections★★★★★ 1/5
State avg 2.8
Staffing★★★★★ 4/5
State avg 3.6
Quality measures★★★★★ 3/5
State avg 4.0
Long-stay quality★★★★★ 4/5
Short-stay quality★★★★★ 1/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.96 (state 4.37 · U.S. 3.86)
Registered nurses (RN)
0.78 (state 0.94 · U.S. 0.69)
Licensed practical nurses
0.79 (state 0.77 · U.S. 0.86)
Nurse aides
2.39 (state 2.66 · U.S. 2.32)
Weekend total
3.52 (state 3.81 · U.S. 3.42)
Nursing staff turnover
42.6 (state 45.1 · U.S. 45.8)%
RN turnover
43.8 (state 45.4 · U.S. 42.9)%
Administrators who left
2 in the last year

Inspections

Last standard inspection
March 30, 2026
Health deficiencies (last cycle)
26.0 (state 16.1 · U.S. 9.3)
From complaints
3
Citations on record (3 years)
65 health · 15 fire safety · includes actual harm
DateCitationSeverityStatus
2026-06-24 Protect each resident from the wrongful use of the resident's belongings or money.
F0602 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-07-22
2026-06-24 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-07-22
2026-06-02 Provide appropriate foot care.
F0687 · Quality of Life and Care Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-07-22
2026-03-30 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 G
Actual harm		 Corrected 2026-05-05
2026-03-30 Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
F0803 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-03-30 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-03-30 Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-03-30 Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
F0628 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-03-30 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-03-30 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-03-30 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-03-30 Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F0585 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-03-30 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-03-30 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-03-30 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-03-30 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-03-30 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-03-30 Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
F0676 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-03-30 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-03-30 Assist a resident in gaining access to vision and hearing services.
F0685 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-03-30 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-03-30 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-03-30 Provide safe, appropriate pain management for a resident who requires such services.
F0697 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-03-30 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-03-30 Provide or obtain dental services for each resident.
F0791 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-03-30 Post nurse staffing information every day.
F0732 · Nursing and Physician Services Deficiencies		 C
No actual harm, potential for minimal harm		 Corrected 2026-05-05
2025-06-17 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-06-30
2025-02-13 Ensure that residents are fully informed and understand their health status, care and treatments.
F0552 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-13 Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F0585 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-13 Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-13 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-13 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-13 Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
F0625 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-13 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-13 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-13 Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
F0661 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-13 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-13 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-13 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-13 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-13 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-13 Provide safe, appropriate pain management for a resident who requires such services.
F0697 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-13 Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-13 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-13 Provide or obtain dental services for each resident.
F0791 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-13 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-13 Post nurse staffing information every day.
F0732 · Nursing and Physician Services Deficiencies		 C
No actual harm, potential for minimal harm		 Corrected 2025-03-21
2024-10-29 Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
F0582 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-29
2024-10-29 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-29
2024-04-12 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 G
Actual harm		 Corrected 2024-07-27

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

5 penalties in the last three years, including $382,661 in fines.

DateTypeAmount
2026-03-30Fine$89,440
2024-03-27Payment Denial30 days payment denial
2024-03-27Fine$153,010
2023-12-13Fine$107,955
2023-10-25Fine$32,256

Ownership & management

NameRoleSince
Heartwood Operator Holdings LLC (organization)5%+ Direct Ownership Interest · 100%
Heartwood Realty LLC (organization)5%+ Direct Ownership Interest
CH Heartwood Washington Holdings LLC (organization)5%+ Indirect Ownership Interest
Heartwood Washington Care Operations Holdings LLC (organization)5%+ Indirect Ownership Interest
CH Heartwood Washington Holdings LLC (organization)Administrator · NOT APPLICABLE
Couve Healthcare Consulting LLC (organization)Administrator · NOT APPLICABLE
Heartwood Evergreen Healthcare LLC (organization)Administrator · NOT APPLICABLE
Heartwood Operator LLC (organization)Administrator · NOT APPLICABLE
Heartwood Realty LLC (organization)Administrator · NOT APPLICABLE
Henry, Catlin (individual)Administrator · NOT APPLICABLE
Herzka, Yisroel (individual)Administrator · NOT APPLICABLE
Kopelowitz, Shaul (individual)Administrator · NOT APPLICABLE
Lemma, Wendwesen (individual)Administrator · NOT APPLICABLE
Pacific Northwest Consulting Holdings LLC (organization)Administrator · NOT APPLICABLE
Stout, Christina (individual)Administrator · NOT APPLICABLE
Veritas Health Solutions LLC (organization)Administrator · NOT APPLICABLE
Wise, Ginnette (individual)Administrator · NOT APPLICABLE
Yenowitz, Yitzchok (individual)Administrator · NOT APPLICABLE
Heartwood Realty Holdings LLC (organization)Direct Ownership Interest · NOT APPLICABLE
Pacific Northwest Consulting Holdings LLC (organization)Direct Ownership Interest · NOT APPLICABLE
Stout, Christina (individual)Managing Control - Governing Body · NOT APPLICABLE
CH Heartwood Washington Holdings LLC (organization)Operational/managerial Control · NOT APPLICABLE
Couve Healthcare Consulting LLC (organization)Operational/managerial Control · NOT APPLICABLE
Heartwood Evergreen Healthcare LLC (organization)Operational/managerial Control · NOT APPLICABLE
Heartwood Operator LLC (organization)Operational/managerial Control · NOT APPLICABLE
Henry, Catlin (individual)Operational/managerial Control · NOT APPLICABLE
Herzka, Yisroel (individual)Operational/managerial Control · NOT APPLICABLE
Kopelowitz, Shaul (individual)Operational/managerial Control · NOT APPLICABLE
Lemma, Wendwesen (individual)Operational/managerial Control · NOT APPLICABLE
Stout, Christina (individual)Operational/managerial Control · NOT APPLICABLE
Veritas Health Solutions LLC (organization)Operational/managerial Control · NOT APPLICABLE
Wise, Ginnette (individual)Operational/managerial Control · NOT APPLICABLE
Yenowitz, Yitzchok (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Heartwood Extended Healthcare?

Heartwood Extended Healthcare has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in Washington.

How many beds does Heartwood Extended Healthcare have?

It has 120 certified beds and cares for about 103 residents per day.

Has Heartwood Extended Healthcare been fined?

Yes. CMS lists 5 penalties totaling $382,661 in the last three years.

What is the phone number of Heartwood Extended Healthcare?

(253) 472-9027. The facility is located at 1649 East 72Nd, Tacoma, WA 98404.

Other nursing homes in Tacoma

Compare all nursing homes in Tacoma, WA →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.