Heritage Hall-Rich Creek
Nursing Home · Rich Creek, VA
CMS certification number495371
Contact & location
120 Old Virginia AvenueRich Creek, VA 24147
Giles County
- Phone
- (540) 726-2328
- ZIP code
- 24147 – all care providers
Facility details
- Certified beds
- 120
- Residents per day
- 101.5 (85% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- Rich Creek Life Care, LLC.
- Chain
- Heritage Hall (15 facilities, avg 4.1★)
- Medicare certified since
- December 1, 2003
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.58 (state 3.76 · U.S. 3.86)
- Registered nurses (RN)
- 0.40 (state 0.69 · U.S. 0.69)
- Licensed practical nurses
- 1.00 (state 1.00 · U.S. 0.86)
- Nurse aides
- 2.18 (state 2.07 · U.S. 2.32)
- Weekend total
- 2.94 (state 3.29 · U.S. 3.42)
- Nursing staff turnover
- 38.4 (state 48.1 · U.S. 45.8)%
- RN turnover
- 45.5 (state 48.2 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- March 14, 2024
- Health deficiencies (last cycle)
- 10.0 (state 14.5 · U.S. 9.3)
- From complaints
- 1
- Citations on record (3 years)
- 20 health · 4 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2024-03-14 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-05-15 |
| 2024-03-14 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-15 |
| 2024-03-14 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-15 |
| 2024-03-14 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-15 |
| 2024-03-14 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-15 |
| 2024-03-14 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-15 |
| 2024-03-14 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. F0810 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-15 |
| 2024-03-14 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-15 |
| 2024-03-14 | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. F0847 · Administration Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2024-05-15 |
| 2024-03-14 | Provide a neutral and fair arbitration process and agree to arbitrator and venue. F0848 · Administration Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2024-05-15 |
| 2021-12-09 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2022-01-03 |
| 2021-12-09 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-01-03 |
| 2019-01-28 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-03-12 |
| 2019-01-28 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-03-12 |
| 2019-01-28 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-03-12 |
| 2019-01-28 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-03-12 |
| 2019-01-28 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-03-12 |
| 2019-01-28 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. F0622 · Resident Rights Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2019-03-12 |
| 2019-01-28 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2019-03-12 |
| 2019-01-28 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. F0625 · Resident Rights Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2019-03-12 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| American Healthcare LLC (organization) | 5%+ Direct Ownership Interest · 100% | |
| American Healthcare LLC (organization) | Administrator · NOT APPLICABLE | |
| Dalton, Robert (individual) | Administrator · NOT APPLICABLE | |
| East, Thomas (individual) | Administrator · NOT APPLICABLE | |
| Gallant, Cassandra (individual) | Administrator · NOT APPLICABLE | |
| Lambert-McDaniel, Sharon (individual) | Administrator · NOT APPLICABLE | |
| Madhoun, Mazen (individual) | Administrator · NOT APPLICABLE | |
| Hopkins, William (individual) | Corporate Director · NOT APPLICABLE | |
| Dalton, Robert (individual) | Corporate Officer · NOT APPLICABLE | |
| East, Thomas (individual) | Corporate Officer · NOT APPLICABLE | |
| Gallant, Cassandra (individual) | Corporate Officer · NOT APPLICABLE | |
| American Healthcare LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Dalton, Robert (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Lambert-McDaniel, Sharon (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Heritage Hall-Rich Creek?
Heritage Hall-Rich Creek has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Virginia.
How many beds does Heritage Hall-Rich Creek have?
It has 120 certified beds and cares for about 102 residents per day.
Has Heritage Hall-Rich Creek been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns Heritage Hall-Rich Creek?
It is part of Heritage Hall and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Heritage Hall-Rich Creek?
(540) 726-2328. The facility is located at 120 Old Virginia Avenue, Rich Creek, VA 24147.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.