Heritage Hall Wise
Nursing Home · Wise, VA
CMS certification number495350
Contact & location
9434 Coeburn Mountain RoadWise, VA 24293
Wise County
- Phone
- (276) 328-2721
- ZIP code
- 24293 – all care providers
Facility details
- Certified beds
- 97
- Residents per day
- 87.0 (90% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- Wise Life Care, LLC
- Chain
- Heritage Hall (15 facilities, avg 4.1★)
- Medicare certified since
- March 1, 2001
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.58 (state 3.76 · U.S. 3.86)
- Registered nurses (RN)
- 0.34 (state 0.69 · U.S. 0.69)
- Licensed practical nurses
- 1.03 (state 1.00 · U.S. 0.86)
- Nurse aides
- 2.20 (state 2.07 · U.S. 2.32)
- Weekend total
- 2.96 (state 3.29 · U.S. 3.42)
- Nursing staff turnover
- 37.9 (state 48.1 · U.S. 45.8)%
- RN turnover
- 40.0 (state 48.2 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- August 1, 2024
- Health deficiencies (last cycle)
- 3.0 (state 14.5 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 20 health · 4 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2024-08-01 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-30 |
| 2024-08-01 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-30 |
| 2024-08-01 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-30 |
| 2021-08-16 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-09-30 |
| 2021-08-16 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-09-30 |
| 2021-08-16 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-09-30 |
| 2021-08-16 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-09-30 |
| 2021-08-16 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. F0808 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-09-30 |
| 2021-08-16 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-09-30 |
| 2021-08-16 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. F0849 · Administration Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-09-30 |
| 2021-08-16 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-09-30 |
| 2019-09-26 | Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing. F0563 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-11-10 |
| 2019-09-26 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-11-10 |
| 2019-09-26 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-11-10 |
| 2019-09-26 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-11-10 |
| 2019-09-26 | Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-11-10 |
| 2019-09-26 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-11-10 |
| 2019-09-26 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-11-10 |
| 2019-09-26 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-11-10 |
| 2019-09-26 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-11-10 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| American Healthcare LLC (organization) | 5%+ Direct Ownership Interest | |
| American Healthcare LLC (organization) | Administrator · NOT APPLICABLE | |
| Dalton, Brad (individual) | Administrator · NOT APPLICABLE | |
| Dalton, Robert (individual) | Administrator · NOT APPLICABLE | |
| East, Thomas (individual) | Administrator · NOT APPLICABLE | |
| Jackson, Dustin (individual) | Administrator · NOT APPLICABLE | |
| Kumar, Vijay (individual) | Administrator · NOT APPLICABLE | |
| East, Thomas (individual) | Corporate Director · NOT APPLICABLE | |
| Hopkins, William (individual) | Corporate Director · NOT APPLICABLE | |
| Dalton, Brad (individual) | Corporate Officer · NOT APPLICABLE | |
| Dalton, Robert (individual) | Corporate Officer · NOT APPLICABLE | |
| East, Thomas (individual) | Corporate Officer · NOT APPLICABLE | |
| American Healthcare LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Dalton, Brad (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Dalton, Robert (individual) | Operational/managerial Control · NOT APPLICABLE | |
| East, Thomas (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Gallant, Cassandra (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Jackson, Dustin (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Kumar, Vijay (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Heritage Hall Wise?
Heritage Hall Wise has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Virginia.
How many beds does Heritage Hall Wise have?
It has 97 certified beds and cares for about 87 residents per day.
Has Heritage Hall Wise been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns Heritage Hall Wise?
It is part of Heritage Hall and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Heritage Hall Wise?
(276) 328-2721. The facility is located at 9434 Coeburn Mountain Road, Wise, VA 24293.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.