Heritage Hall Clintwood
Nursing Home · Clintwood, VA
CMS certification number495320
Contact & location
1225 Clintwood Main Street, Route 607Clintwood, VA 24228
Dickenson County
- Phone
- (276) 926-4693
- ZIP code
- 24228 – all care providers
Facility details
- Certified beds
- 100
- Residents per day
- 85.6 (86% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- Clintwood Life Care, LLC
- Chain
- Heritage Hall (15 facilities, avg 4.1★)
- Medicare certified since
- June 1, 1997
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.67 (state 3.76 · U.S. 3.86)
- Registered nurses (RN)
- 0.35 (state 0.69 · U.S. 0.69)
- Licensed practical nurses
- 1.08 (state 1.00 · U.S. 0.86)
- Nurse aides
- 2.24 (state 2.07 · U.S. 2.32)
- Weekend total
- 2.97 (state 3.29 · U.S. 3.42)
- Nursing staff turnover
- 40.9 (state 48.1 · U.S. 45.8)%
- RN turnover
- 33.3 (state 48.2 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- June 27, 2024
- Health deficiencies (last cycle)
- 8.0 (state 14.5 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 18 health · 6 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2024-06-27 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-03 |
| 2024-06-27 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-03 |
| 2024-06-27 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-03 |
| 2024-06-27 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-03 |
| 2024-06-27 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-03 |
| 2024-06-27 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-03 |
| 2024-06-27 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-03 |
| 2024-06-27 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-03 |
| 2022-05-05 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-06-07 |
| 2019-06-20 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. F0867 · Administration Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2019-09-13 |
| 2019-06-20 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2019-09-13 |
| 2019-06-20 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2019-09-13 |
| 2019-06-20 | Allow residents to self-administer drugs if determined clinically appropriate. F0554 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-08-21 |
| 2019-06-20 | Keep residents' personal and medical records private and confidential. F0583 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-08-21 |
| 2019-06-20 | PASARR screening for Mental disorders or Intellectual Disabilities F0645 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-09-13 |
| 2019-06-20 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-09-13 |
| 2019-06-20 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. F0742 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-08-21 |
| 2019-06-20 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-09-13 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Dalton, Brad (individual) | Administrator · NOT APPLICABLE | |
| Gallant, Cassandra (individual) | Administrator · NOT APPLICABLE | |
| Quillen, Pat (individual) | Administrator · NOT APPLICABLE | |
| Hopkins, William (individual) | Corporate Director · NOT APPLICABLE | |
| Dalton, Robert (individual) | Corporate Officer · NOT APPLICABLE | |
| Gallant, Cassandra (individual) | Corporate Officer · NOT APPLICABLE | |
| American Healthcare LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Dalton, Brad (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Gallant, Cassandra (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Quillen, Pat (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Heritage Hall Clintwood?
Heritage Hall Clintwood has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Virginia.
How many beds does Heritage Hall Clintwood have?
It has 100 certified beds and cares for about 86 residents per day.
Has Heritage Hall Clintwood been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns Heritage Hall Clintwood?
It is part of Heritage Hall and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Heritage Hall Clintwood?
(276) 926-4693. The facility is located at 1225 Clintwood Main Street, Route 607, Clintwood, VA 24228.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.