The Laurels of Willow Creek

Nursing Home · Midlothian, VA

CMS overall rating 2/5 For profit - Corporation

CMS certification number495257

Contact & location

11611 Robious Road
Midlothian, VA 23113
Chesterfield County

Phone: (804) 379-4771
ZIP code: 23113 – all care providers

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Facility details

Certified beds: 120
Residents per day: 112.0 (93% occupied)
Ownership: For profit - Corporation
Legal name: Oak Health Care Investors of Richmond Virginia, INC.
Chain: Ciena Healthcare/Laurel Health Care (81 facilities, avg 2.8★)
Medicare certified since: September 24, 1991
Participates in: Medicare and Medicaid
Council: Resident council

CMS star ratings

Overall★★★★★ 2/5

State avg 3.0

Health inspections★★★★★ 2/5

State avg 2.7

Staffing★★★★★ 3/5

State avg 2.4

Quality measures★★★★★ 4/5

State avg 3.9

Long-stay quality★★★★★ 4/5

Short-stay quality★★★★★ 4/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing: 3.24 (state 3.76 · U.S. 3.86)
Registered nurses (RN): 0.50 (state 0.69 · U.S. 0.69)
Licensed practical nurses: 0.84 (state 1.00 · U.S. 0.86)
Nurse aides: 1.90 (state 2.07 · U.S. 2.32)
Weekend total: 2.79 (state 3.29 · U.S. 3.42)
Nursing staff turnover: 47.0 (state 48.1 · U.S. 45.8)%
RN turnover: 33.3 (state 48.2 · U.S. 42.9)%
Administrators who left: 0 in the last year

Inspections

Last standard inspection: September 13, 2023
Health deficiencies (last cycle): 18.0 (state 14.5 · U.S. 9.3)
From complaints: 6
Citations on record (3 years): 54 health · 17 fire safety · includes actual harm

Date	Citation	Severity	Status
2023-09-13	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-10-16
2023-09-13	Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-10-16
2023-09-13	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies · complaint inspection	E No actual harm, potential for more than minimal harm	Corrected 2023-10-16
2023-09-13	Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757 · Pharmacy Service Deficiencies · complaint inspection	E No actual harm, potential for more than minimal harm	Corrected 2023-10-16
2023-09-13	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-10-16
2023-09-13	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-10-16
2023-09-13	Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-10-16
2023-09-13	Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-10-16
2023-09-13	Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-10-16
2023-09-13	Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. F0676 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-10-16
2023-09-13	Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-10-16
2023-09-13	Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-10-16
2023-09-13	Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-10-16
2023-09-13	Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F0700 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-10-16
2023-09-13	Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-10-16
2023-09-13	Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs. F0800 · Nutrition and Dietary Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-10-16
2023-09-13	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-10-16
2023-09-13	Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies	C No actual harm, potential for minimal harm	Corrected 2023-10-16
2022-03-24	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies	G Actual harm	Corrected 2022-06-02
2022-03-24	Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies	G Actual harm	Corrected 2022-04-19
2022-03-24	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2022-06-02
2022-03-24	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-06-02
2022-03-24	Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-06-02
2022-03-24	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-04-19
2022-03-24	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-04-19
2022-03-24	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-04-19
2022-03-24	Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-04-19
2022-03-24	Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-04-19
2022-03-24	PASARR screening for Mental disorders or Intellectual Disabilities F0645 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-04-19
2022-03-24	Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-04-19
2022-03-24	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-04-19
2022-03-24	Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-04-19
2022-03-24	Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-04-19
2022-03-24	Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-04-19
2022-03-24	Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. F0909 · Environmental Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-04-19
2019-03-14	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2019-04-26
2019-03-14	Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2019-04-26
2019-03-14	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2019-04-26
2019-03-14	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-04-26
2019-03-14	Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-04-26
2019-03-14	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-04-26
2019-03-14	Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-04-26
2019-03-14	Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. F0622 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-04-26
2019-03-14	Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-04-26
2019-03-14	Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-04-26
2019-03-14	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-04-26
2019-03-14	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-04-26
2019-03-14	Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-04-26
2019-03-14	Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-04-26
2019-03-14	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-04-26

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

Name	Role	Since
Felty, Danny (individual)	Administrator · NOT APPLICABLE
Khan, Anis (individual)	Administrator · NOT APPLICABLE
Laurel Health Care Company (organization)	Administrator · NOT APPLICABLE
Select Rehabilitation, LLC (organization)	Administrator · NOT APPLICABLE
Shive, Stacie (individual)	Administrator · NOT APPLICABLE
Stobb, David (individual)	Administrator · NOT APPLICABLE
Qazi, Mohammad (individual)	Corporate Director · NOT APPLICABLE
Khan, Anis (individual)	Corporate Officer · NOT APPLICABLE
Qazi, Mohammad (individual)	Corporate Officer · NOT APPLICABLE
Stobb, David (individual)	Corporate Officer · NOT APPLICABLE
Felty, Danny (individual)	Operational/managerial Control · NOT APPLICABLE
Khan, Anis (individual)	Operational/managerial Control · NOT APPLICABLE
Laurel Health Care Company (organization)	Operational/managerial Control · NOT APPLICABLE
Qazi, Mohammad (individual)	Operational/managerial Control · NOT APPLICABLE
Shive, Stacie (individual)	Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of The Laurels of Willow Creek?

The Laurels of Willow Creek has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Virginia.

How many beds does The Laurels of Willow Creek have?

It has 120 certified beds and cares for about 112 residents per day.

Has The Laurels of Willow Creek been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns The Laurels of Willow Creek?

It is part of Ciena Healthcare/Laurel Health Care and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of The Laurels of Willow Creek?

(804) 379-4771. The facility is located at 11611 Robious Road, Midlothian, VA 23113.

Other nursing homes in Midlothian

The Haven at Brandermill Woods Nursing Home · Midlothian, VA · 60 beds ★★★★★

Compare all nursing homes in Midlothian, VA →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.