Shenandoah Valley Health and Rehab
Nursing Home · Buena Vista, VA
CMS certification number495168
Contact & location
3737 Catalpa AveBuena Vista, VA 24416
Buena Vista City County
- Phone
- (540) 261-7444
- ZIP code
- 24416 – all care providers
Facility details
- Certified beds
- 93
- Residents per day
- 87.8 (94% occupied)
- Ownership
- For profit - Corporation
- Legal name
- GL Virginia Shenandoah LLC
- Chain
- Trio Healthcare (9 facilities, avg 1.6★)
- Medicare certified since
- January 27, 1987
- Participates in
- Medicare and Medicaid
- Council
- Both council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.16 (state 3.76 · U.S. 3.86)
- Registered nurses (RN)
- 0.58 (state 0.69 · U.S. 0.69)
- Licensed practical nurses
- 0.63 (state 1.00 · U.S. 0.86)
- Nurse aides
- 1.95 (state 2.07 · U.S. 2.32)
- Weekend total
- 3.09 (state 3.29 · U.S. 3.42)
- Nursing staff turnover
- 60.4 (state 48.1 · U.S. 45.8)%
- RN turnover
- 53.3 (state 48.2 · U.S. 42.9)%
- Administrators who left
- 1 in the last year
Inspections
- Last standard inspection
- February 23, 2023
- Health deficiencies (last cycle)
- 6.0 (state 14.5 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 37 health · 5 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-01-23 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-17 |
| 2025-01-23 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-17 |
| 2024-01-31 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
G Actual harm |
Corrected 2024-04-01 |
| 2024-01-31 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2024-04-01 |
| 2024-01-31 | Observe each nurse aide's job performance and give regular training. F0730 · Nursing and Physician Services Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2024-04-01 |
| 2024-01-31 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. F0838 · Administration Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2024-04-01 |
| 2024-01-31 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2024-04-01 |
| 2024-01-31 | Develop, implement, and/or maintain an effective training program for all new and existing staff members. F0940 · Administration Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2024-04-01 |
| 2024-01-31 | Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program. F0944 · Administration Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2024-04-01 |
| 2024-01-31 | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. F0626 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-01 |
| 2024-01-31 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-01 |
| 2024-01-31 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-01 |
| 2023-02-23 | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. F0847 · Administration Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2023-03-23 |
| 2023-02-23 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-23 |
| 2023-02-23 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-23 |
| 2023-02-23 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-23 |
| 2023-02-23 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-23 |
| 2023-02-23 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-23 |
| 2021-05-27 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
G Actual harm |
Corrected 2021-06-25 |
| 2021-05-27 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. F0838 · Administration Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2021-06-25 |
| 2021-05-27 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2021-07-20 |
| 2021-05-27 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2021-06-25 |
| 2021-05-27 | Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-06-25 |
| 2021-05-27 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-06-25 |
| 2021-05-27 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-06-25 |
| 2021-05-27 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-06-25 |
| 2021-05-27 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-06-25 |
| 2021-05-27 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-07-20 |
| 2021-05-27 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-06-25 |
| 2021-05-27 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-06-25 |
| 2021-05-27 | Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs. F0800 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-06-25 |
| 2019-03-14 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2019-04-03 |
| 2019-03-14 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2019-04-03 |
| 2019-03-14 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2019-04-03 |
| 2019-03-14 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-04-03 |
| 2019-03-14 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-04-03 |
| 2019-03-14 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-04-03 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $50,635 in fines.
| Date | Type | Amount |
|---|---|---|
| 2024-01-31 | Fine | $50,635 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| GL Virginia Holdings LLC (organization) | 5%+ Direct Ownership Interest · 100% | |
| Gentry, Boyd (individual) | 5%+ Indirect Ownership Interest | |
| Rubenstein, David (individual) | 5%+ Indirect Ownership Interest | |
| Trio Health Care - East, LLC (organization) | 5%+ Indirect Ownership Interest | |
| Trio Healthcare Investors LLC (organization) | 5%+ Indirect Ownership Interest | |
| Trio Healthcare LLC (organization) | 5%+ Indirect Ownership Interest | |
| Gentry, Boyd (individual) | Corporate Officer · NOT APPLICABLE | |
| Rubenstein, David (individual) | Corporate Officer · NOT APPLICABLE | |
| Lam, Angela (individual) | W-2 Managing Employee · NOT APPLICABLE |
Frequently asked questions
What is the rating of Shenandoah Valley Health and Rehab?
Shenandoah Valley Health and Rehab has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Virginia.
How many beds does Shenandoah Valley Health and Rehab have?
It has 93 certified beds and cares for about 88 residents per day.
Has Shenandoah Valley Health and Rehab been fined?
Yes. CMS lists 1 penalty totaling $50,635 in the last three years.
Who owns Shenandoah Valley Health and Rehab?
It is part of Trio Healthcare and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Shenandoah Valley Health and Rehab?
(540) 261-7444. The facility is located at 3737 Catalpa Ave, Buena Vista, VA 24416.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.