Richfield Health Center - Salem
Nursing Home · Salem, VA
CMS certification number495013
Contact & location
3719 Knollridge RoadSalem, VA 24153
Salem City County
- Phone
- (540) 380-4500
- ZIP code
- 24153 – all care providers
Facility details
- Certified beds
- 112
- Residents per day
- 106.5 (95% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- Friendship RL LLC
- Medicare certified since
- January 1, 1967
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.34 (state 3.76 · U.S. 3.86)
- Registered nurses (RN)
- 0.61 (state 0.69 · U.S. 0.69)
- Licensed practical nurses
- 1.32 (state 1.00 · U.S. 0.86)
- Nurse aides
- 2.41 (state 2.07 · U.S. 2.32)
- Weekend total
- 3.49 (state 3.29 · U.S. 3.42)
- Nursing staff turnover
- 51.5 (state 48.1 · U.S. 45.8)%
- RN turnover
- 55.6 (state 48.2 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- May 15, 2024
- Health deficiencies (last cycle)
- 10.0 (state 14.5 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 31 health · 23 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2024-12-05 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-01-08 |
| 2024-12-05 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-08 |
| 2024-12-05 | Provide timely, quality laboratory services/tests to meet the needs of residents. F0770 · Administration Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-08 |
| 2024-12-05 | Provide or get specialized rehabilitative services as required for a resident. F0825 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-08 |
| 2024-05-15 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-15 |
| 2024-05-15 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-15 |
| 2024-05-15 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. F0582 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-15 |
| 2024-05-15 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-15 |
| 2024-05-15 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-15 |
| 2024-05-15 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-15 |
| 2024-05-15 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-15 |
| 2024-05-15 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-15 |
| 2024-05-15 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-15 |
| 2024-05-15 | Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-15 |
| 2023-02-08 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-03-23 |
| 2023-02-08 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-03-23 |
| 2023-02-08 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-23 |
| 2023-02-08 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-23 |
| 2023-02-08 | Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-23 |
| 2023-02-08 | Provide timely, quality laboratory services/tests to meet the needs of residents. F0770 · Administration Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-23 |
| 2023-02-08 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-23 |
| 2021-07-29 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2021-09-10 |
| 2021-07-29 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-09-10 |
| 2021-07-29 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-09-10 |
| 2021-07-29 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-09-10 |
| 2021-07-29 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-09-10 |
| 2021-07-29 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-09-10 |
| 2021-07-29 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-09-10 |
| 2021-07-29 | Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided. F0772 · Administration Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-09-10 |
| 2021-07-29 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. F0803 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-09-10 |
| 2021-07-29 | Keep all essential equipment working safely. F0908 · Environmental Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-09-10 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $15,465 in fines.
| Date | Type | Amount |
|---|---|---|
| 2024-12-05 | Fine | $15,465 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Friendship Foundation INC (organization) | 5%+ Direct Ownership Interest · 100% | |
| Brown, Edwards & Company, LLP (organization) | Administrator · NOT APPLICABLE | |
| Campbell, Luke (individual) | Administrator · NOT APPLICABLE | |
| Duncan, Stephanie (individual) | Administrator · NOT APPLICABLE | |
| Friendship Foundation INC (organization) | Administrator · NOT APPLICABLE | |
| Higgins, Benjamin (individual) | Administrator · NOT APPLICABLE | |
| Hoff, Joseph (individual) | Administrator · NOT APPLICABLE | |
| Layell, Erin (individual) | Administrator · NOT APPLICABLE | |
| Lowe, Todd (individual) | Administrator · NOT APPLICABLE | |
| Rodger, Mary (individual) | Administrator · NOT APPLICABLE | |
| Shannon, Charles (individual) | Administrator · NOT APPLICABLE | |
| Valley Management Co INC (organization) | Administrator · NOT APPLICABLE | |
| Walker & Associates PC (organization) | Administrator · NOT APPLICABLE | |
| Bishop, Nathaniel (individual) | Corporate Director · NOT APPLICABLE | |
| Combs, Glen (individual) | Corporate Director · NOT APPLICABLE | |
| Feinour, Edwin (individual) | Corporate Director · NOT APPLICABLE | |
| Grove, Lucian (individual) | Corporate Director · NOT APPLICABLE | |
| Johnson, Cynda (individual) | Corporate Director · NOT APPLICABLE | |
| Lawson, Robert (individual) | Corporate Director · NOT APPLICABLE | |
| Oelschlager, Kathryn (individual) | Corporate Director · NOT APPLICABLE | |
| Sandel, Robert (individual) | Corporate Director · NOT APPLICABLE | |
| Williamson, John (individual) | Corporate Director · NOT APPLICABLE | |
| Hoff, Joseph (individual) | Corporate Officer · NOT APPLICABLE | |
| Shannon, Charles (individual) | Corporate Officer · NOT APPLICABLE | |
| Bishop, Nathaniel (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Feldmann, Greg (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Hoff, Joseph (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Johnson, Cynda (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Lawson, Robert (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Mitchell, Cynthia (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Nester, Paul (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Sandel, Robert (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Shannon, Charles (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Bishop, Nathaniel (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Campbell, Luke (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Combs, Glen (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Duncan, Stephanie (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Feinour, Edwin (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Feldmann, Greg (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Friendship Foundation INC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Grove, Lucian (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Higgins, Benjamin (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Hoff, Joseph (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Hughes, Angela (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Johnson, Cynda (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Lawson, Robert (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Layell, Erin (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Lowe, Todd (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Nester, Paul (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Nichols, Whitney (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Oelschlager, Kathryn (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Rodger, Mary (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Sandel, Robert (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Shannon, Charles (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Valley Management Co INC (organization) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Richfield Health Center - Salem?
Richfield Health Center - Salem has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Virginia.
How many beds does Richfield Health Center - Salem have?
It has 112 certified beds and cares for about 107 residents per day.
Has Richfield Health Center - Salem been fined?
Yes. CMS lists 1 penalty totaling $15,465 in the last three years.
What is the phone number of Richfield Health Center - Salem?
(540) 380-4500. The facility is located at 3719 Knollridge Road, Salem, VA 24153.
Other nursing homes in Salem
-
Snyder Nursing Home
Nursing Home · Salem, VA · 45 beds
★★★★★ -
Salem Health & Rehabilitation
Nursing Home · Salem, VA · 240 beds
★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.