The Heritage Center
Nursing Home · Morristown, TN
CMS certification number445215
Contact & location
1026 McFarland StreetMorristown, TN 37814
Hamblen County
- Phone
- (423) 581-5100
- ZIP code
- 37814 – all care providers
Facility details
- Certified beds
- 197
- Residents per day
- 115.9 (59% occupied)
- Ownership
- For profit - Corporation
- Legal name
- Life Care Centers of America, INC.
- Chain
- Life Care Centers of America (194 facilities, avg 3.4★)
- Medicare certified since
- January 3, 1989
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.64 (state 3.80 · U.S. 3.86)
- Registered nurses (RN)
- 0.65 (state 0.60 · U.S. 0.69)
- Licensed practical nurses
- 1.03 (state 1.09 · U.S. 0.86)
- Nurse aides
- 1.96 (state 2.12 · U.S. 2.32)
- Weekend total
- 3.08 (state 3.31 · U.S. 3.42)
- Nursing staff turnover
- 37.4 (state 48.9 · U.S. 45.8)%
- RN turnover
- 17.6 (state 43.2 · U.S. 42.9)%
- Administrators who left
- 2 in the last year
Inspections
- Last standard inspection
- June 4, 2025
- Health deficiencies (last cycle)
- 8.0 (state 4.7 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 20 health · 8 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-06-04 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-06-30 |
| 2025-06-04 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-30 |
| 2025-06-04 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-30 |
| 2025-06-04 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-30 |
| 2025-06-04 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. F0810 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-30 |
| 2025-06-04 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. F0813 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-30 |
| 2025-06-04 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-30 |
| 2025-06-04 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-30 |
| 2024-02-28 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-04-05 |
| 2024-02-28 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-05 |
| 2024-02-28 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-05 |
| 2024-02-28 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-05 |
| 2024-02-28 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-05 |
| 2024-02-28 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-05 |
| 2024-02-28 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-05 |
| 2024-02-28 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-05 |
| 2024-02-28 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. F0773 · Administration Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-05 |
| 2020-01-23 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2020-01-25 |
| 2020-01-23 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2020-01-27 |
| 2020-01-23 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2020-01-30 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Farmer, Elizabeth (individual) | Administrator · NOT APPLICABLE | |
| Life Care Centers of America, INC. (organization) | Administrator · NOT APPLICABLE | |
| Preston, Forrest (individual) | Administrator · NOT APPLICABLE | |
| Tan, Michael (individual) | Administrator · NOT APPLICABLE | |
| Fletcher, Todd (individual) | Corporate Director · NOT APPLICABLE | |
| Lay, Lisa (individual) | Corporate Director · NOT APPLICABLE | |
| Preston, Forrest (individual) | Corporate Director · NOT APPLICABLE | |
| Swanker, Richard (individual) | Corporate Director · NOT APPLICABLE | |
| Ziegler, James (individual) | Corporate Director · NOT APPLICABLE | |
| Cross, Cindy (individual) | Corporate Officer · NOT APPLICABLE | |
| Fletcher, Todd (individual) | Corporate Officer · NOT APPLICABLE | |
| Henry, Terry (individual) | Corporate Officer · NOT APPLICABLE | |
| Lay, Lisa (individual) | Corporate Officer · NOT APPLICABLE | |
| Preston, Forrest (individual) | Corporate Officer · NOT APPLICABLE | |
| Swanker, Richard (individual) | Corporate Officer · NOT APPLICABLE | |
| Thurmond, Joan (individual) | Corporate Officer · NOT APPLICABLE | |
| Ziegler, James (individual) | Corporate Officer · NOT APPLICABLE | |
| Preston, Forrest (individual) | Direct Ownership Interest · NOT APPLICABLE | |
| Farmer, Elizabeth (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Parton, Darla (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Solomon, Jennifer (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Farmer, Elizabeth (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Fletcher, Todd (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Lay, Lisa (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Life Care Centers of America, INC. (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Parton, Darla (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Preston, Aubrey (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Preston, Forrest (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Solomon, Jennifer (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Swanker, Richard (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Tan, Michael (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Ziegler, James (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of The Heritage Center?
The Heritage Center has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Tennessee.
How many beds does The Heritage Center have?
It has 197 certified beds and cares for about 116 residents per day.
Has The Heritage Center been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns The Heritage Center?
It is part of Life Care Centers of America and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of The Heritage Center?
(423) 581-5100. The facility is located at 1026 McFarland Street, Morristown, TN 37814.
Other nursing homes in Morristown
-
Life Care Center of Morristown
Nursing Home · Morristown, TN · 161 beds
★★★★★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.