Highlands Health and Rehabilitation Center

Nursing Home · Memphis, TN

CMS overall rating 2/5 For profit - Corporation

CMS certification number445165

Contact & location

3549 Norriswood
Memphis, TN 38111
Shelby County
Phone
(901) 325-7820
ZIP code
38111 – all care providers

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Facility details

Certified beds
180
Residents per day
157.6 (88% occupied)
Ownership
For profit - Corporation
Legal name
The Bay at Highlands Health and Rehabilitation Center LLC
Chain
Champion Care (22 facilities, avg 2.2★)
Medicare certified since
June 25, 1984
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 2/5
State avg 3.0
Health inspections★★★★★ 2/5
State avg 3.0
Staffing★★★★★ 2/5
State avg 2.5
Quality measures★★★★★ 3/5
State avg 3.6
Long-stay quality★★★★★ 4/5
Short-stay quality★★★★★ 2/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.22 (state 3.80 · U.S. 3.86)
Registered nurses (RN)
0.48 (state 0.60 · U.S. 0.69)
Licensed practical nurses
0.92 (state 1.09 · U.S. 0.86)
Nurse aides
1.83 (state 2.12 · U.S. 2.32)
Weekend total
2.83 (state 3.31 · U.S. 3.42)
Nursing staff turnover
53.6 (state 48.9 · U.S. 45.8)%
RN turnover
50.0 (state 43.2 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
August 11, 2022
Health deficiencies (last cycle)
8.0 (state 4.7 · U.S. 9.3)
From complaints
2
Citations on record (3 years)
16 health · 19 fire safety · includes immediate jeopardy
DateCitationSeverityStatus
2026-02-10 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 J
Immediate jeopardy to resident health or safety		 Past Non-Compliance
2025-10-14 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-17
2022-08-11 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-08-24
2022-08-11 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-08-24
2022-08-11 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-08-24
2022-08-11 Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
F0582 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-08-24
2022-08-11 Provide for the safe, appropriate administration of IV fluids for a resident when needed.
F0694 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-08-24
2022-08-11 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-08-30
2019-10-22 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-12-05
2019-10-22 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-12-05
2019-10-22 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-12-05
2018-12-06 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2019-01-06
2018-12-06 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-01-06
2018-12-06 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-01-06
2018-12-06 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-01-06
2018-12-06 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-01-06

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

1 penalty in the last three years, including $22,925 in fines.

DateTypeAmount
2026-02-10Fine$22,925

Ownership & management

NameRoleSince
The Bay at Highlands Holdco LLC (organization)5%+ Direct Ownership Interest · 100%
BL Capital Group Holdings LLC (organization)5%+ Indirect Ownership Interest · 10%
Legacy SNF Opco Holdings LLC (organization)5%+ Indirect Ownership Interest · 13%
Legacy SNF Opco Holdings Trust (organization)5%+ Indirect Ownership Interest · 13%
TN2 Opco Holdings LLC (organization)5%+ Indirect Ownership Interest · 25%
Ruvel, Menachem (individual)Corporate Officer · NOT APPLICABLE
Weinberg, Yisroel (individual)Corporate Officer · NOT APPLICABLE
Champion Care LLC (organization)Operational/managerial Control · NOT APPLICABLE
Ruvel, Menachem (individual)Operational/managerial Control · NOT APPLICABLE
Weinberg, Yisroel (individual)Operational/managerial Control · NOT APPLICABLE
Paul, Charlotte (individual)W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Highlands Health and Rehabilitation Center?

Highlands Health and Rehabilitation Center has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Tennessee.

How many beds does Highlands Health and Rehabilitation Center have?

It has 180 certified beds and cares for about 158 residents per day.

Has Highlands Health and Rehabilitation Center been fined?

Yes. CMS lists 1 penalty totaling $22,925 in the last three years.

Who owns Highlands Health and Rehabilitation Center?

It is part of Champion Care and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Highlands Health and Rehabilitation Center?

(901) 325-7820. The facility is located at 3549 Norriswood, Memphis, TN 38111.

Other nursing homes in Memphis

Compare all nursing homes in Memphis, TN →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.