Complete Care at Berkshire LLC

Nursing Home · Reading, PA

CMS overall rating 4/5 For profit - Corporation

CMS certification number395938

Contact & location

5501 Perkiomen Avenue
Reading, PA 19606
Berks County

Phone: (610) 779-0600
ZIP code: 19606 – all care providers

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Facility details

Certified beds: 130
Residents per day: 120.8 (93% occupied)
Ownership: For profit - Corporation
Chain: Complete Care (85 facilities, avg 3.1★)
Medicare certified since: September 22, 1994
Participates in: Medicare and Medicaid
Council: Both council

CMS star ratings

Overall★★★★★ 4/5

State avg 3.0

Health inspections★★★★★ 3/5

State avg 2.8

Staffing★★★★★ 3/5

State avg 3.0

Quality measures★★★★★ 5/5

State avg 3.6

Long-stay quality★★★★★ 5/5

Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing: 3.32 (state 3.89 · U.S. 3.86)
Registered nurses (RN): 0.56 (state 0.79 · U.S. 0.69)
Licensed practical nurses: 0.91 (state 0.91 · U.S. 0.86)
Nurse aides: 1.85 (state 2.19 · U.S. 2.32)
Weekend total: 3.15 (state 3.53 · U.S. 3.42)
Nursing staff turnover: 39.1 (state 44.5 · U.S. 45.8)%
RN turnover: 41.2 (state 39.9 · U.S. 42.9)%
Administrators who left: 0 in the last year

Inspections

Last standard inspection: November 20, 2025
Health deficiencies (last cycle): 7.0 (state 10.1 · U.S. 9.3)
From complaints: 4
Citations on record (3 years): 12 health · 14 fire safety · includes immediate jeopardy

Date	Citation	Severity	Status
2026-06-17	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-07-13
2026-05-20	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection	J Immediate jeopardy to resident health or safety	Corrected 2026-05-19
2026-04-25	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection	E No actual harm, potential for more than minimal harm	Corrected 2026-05-20
2026-03-20	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies · complaint inspection	E No actual harm, potential for more than minimal harm	Corrected 2026-04-17
2025-11-20	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2026-01-06
2025-11-20	Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F0605 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-01-06
2025-11-20	Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-01-06
2024-11-21	Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-12-09
2023-12-15	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-02-13
2023-12-15	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-02-13
2023-12-15	Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-02-13
2023-12-15	Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-02-13

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

1 penalty in the last three years, including $13,070 in fines.

Date	Type	Amount
2026-04-25	Fine	$13,070

Ownership & management

Name	Role	Since
PC PA Opcos LLC (organization)	5%+ Direct Ownership Interest · 100%
PC Wta Opco Holdco LLC (organization)	5%+ Indirect Ownership Interest
SMS 2021 Trust (organization)	5%+ Indirect Ownership Interest
Stein, Shalom (individual)	Corporate Officer · NOT APPLICABLE
Schwartz, Hershel (individual)	W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Complete Care at Berkshire LLC?

Complete Care at Berkshire LLC has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Pennsylvania.

How many beds does Complete Care at Berkshire LLC have?

It has 130 certified beds and cares for about 121 residents per day.

Has Complete Care at Berkshire LLC been fined?

Yes. CMS lists 1 penalty totaling $13,070 in the last three years.

Who owns Complete Care at Berkshire LLC?

It is part of Complete Care and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Complete Care at Berkshire LLC?

(610) 779-0600. The facility is located at 5501 Perkiomen Avenue, Reading, PA 19606.