United Zion Retirement Communi
Nursing Home · Lititz, PA
CMS certification number395631
Contact & location
722 Furnace Hill PikeLititz, PA 17543
Lancaster County
- Phone
- (717) 626-2071
- ZIP code
- 17543 – all care providers
Facility details
- Certified beds
- 59
- Residents per day
- 54.7 (93% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- United Zion Retirement Community
- Chain
- Friends Services for the Aging (5 facilities, avg 4.6★)
- Medicare certified since
- February 1, 1984
- Participates in
- Medicare and Medicaid
- Continuing care
- Part of a continuing care retirement community
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.94 (state 3.89 · U.S. 3.86)
- Registered nurses (RN)
- 1.03 (state 0.79 · U.S. 0.69)
- Licensed practical nurses
- 1.20 (state 0.91 · U.S. 0.86)
- Nurse aides
- 2.71 (state 2.19 · U.S. 2.32)
- Weekend total
- 4.19 (state 3.53 · U.S. 3.42)
- Nursing staff turnover
- 19.2 (state 44.5 · U.S. 45.8)%
- RN turnover
- 6.3 (state 39.9 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- August 8, 2025
- Health deficiencies (last cycle)
- 1.0 (state 10.1 · U.S. 9.3)
- From complaints
- 1
- Citations on record (3 years)
- 4 health · 11 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-02-04 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2026-02-23 |
| 2024-07-18 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. F0661 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-19 |
| 2024-07-18 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-19 |
| 2023-09-29 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
G Actual harm |
Corrected 2023-10-23 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $7,443 in fines.
| Date | Type | Amount |
|---|---|---|
| 2023-09-29 | Fine | $7,443 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| United Zion Retirement Community (organization) | 5%+ Direct Ownership Interest · 100% | |
| Bankunited, Na (organization) | 5%+ Mortgage Interest · NOT APPLICABLE | |
| Aguillard, Christopher (individual) | Administrator · NOT APPLICABLE | |
| Bankunited, Na (organization) | Administrator · NOT APPLICABLE | |
| Bashore, Mitchell (individual) | Administrator · NOT APPLICABLE | |
| Covenant Alliance Rehab East LLC (organization) | Administrator · NOT APPLICABLE | |
| Diaz, Katiria-Marie (individual) | Administrator · NOT APPLICABLE | |
| Elmore, Raymond (individual) | Administrator · NOT APPLICABLE | |
| Faus, Jessica (individual) | Administrator · NOT APPLICABLE | |
| Forefront Healthcare, LLC (organization) | Administrator · NOT APPLICABLE | |
| Friends Services for the Aging (organization) | Administrator · NOT APPLICABLE | |
| Groff, Holly (individual) | Administrator · NOT APPLICABLE | |
| Haupt, Ellen (individual) | Administrator · NOT APPLICABLE | |
| Henry-Isaac, Janet (individual) | Administrator · NOT APPLICABLE | |
| Kolocin, Karley (individual) | Administrator · NOT APPLICABLE | |
| Leon, Jamie (individual) | Administrator · NOT APPLICABLE | |
| Mallozzi, Mariano (individual) | Administrator · NOT APPLICABLE | |
| Mast, Wendy (individual) | Administrator · NOT APPLICABLE | |
| Matlow, Lea (individual) | Administrator · NOT APPLICABLE | |
| Musser, Matthew (individual) | Administrator · NOT APPLICABLE | |
| Souders, Zachary (individual) | Administrator · NOT APPLICABLE | |
| United Zion Retirement Community (organization) | Administrator · NOT APPLICABLE | |
| Verdegem, Marilyn Sue (individual) | Administrator · NOT APPLICABLE | |
| Wellspan Medical Group (organization) | Administrator · NOT APPLICABLE | |
| Fry, John (individual) | Corporate Director · NOT APPLICABLE | |
| Geib, William (individual) | Corporate Director · NOT APPLICABLE | |
| Gerhart, Roger (individual) | Corporate Director · NOT APPLICABLE | |
| Hackman, Warren (individual) | Corporate Director · NOT APPLICABLE | |
| Metzler, Eunice (individual) | Corporate Director · NOT APPLICABLE | |
| Sensenig, Shannon (individual) | Corporate Director · NOT APPLICABLE | |
| Spohn, Clarence (individual) | Corporate Director · NOT APPLICABLE | |
| Tercero, Susana (individual) | Corporate Director · NOT APPLICABLE | |
| Zimmerman, Dorcas (individual) | Corporate Director · NOT APPLICABLE | |
| Fry, John (individual) | Corporate Officer · NOT APPLICABLE | |
| Haupt, Ellen (individual) | Corporate Officer · NOT APPLICABLE | |
| Metzler, Eunice (individual) | Corporate Officer · NOT APPLICABLE | |
| Musser, Matthew (individual) | Corporate Officer · NOT APPLICABLE | |
| Sensenig, Shannon (individual) | Corporate Officer · NOT APPLICABLE | |
| Verdegem, Marilyn Sue (individual) | Corporate Officer · NOT APPLICABLE | |
| Zimmerman, Dorcas (individual) | Corporate Officer · NOT APPLICABLE | |
| Fry, John (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Geib, William (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Gerhart, Roger (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Hackman, Warren (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Metzler, Eunice (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Sensenig, Shannon (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Spohn, Clarence (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Tercero, Susana (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Zimmerman, Dorcas (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Aguillard, Christopher (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Bankunited, Na (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Bashore, Mitchell (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Covenant Alliance Rehab East LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Diaz, Katiria-Marie (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Elmore, Raymond (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Faus, Jessica (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Forefront Healthcare, LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Friends Services for the Aging (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Groff, Holly (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Haupt, Ellen (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of United Zion Retirement Communi?
United Zion Retirement Communi has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Pennsylvania.
How many beds does United Zion Retirement Communi have?
It has 59 certified beds and cares for about 55 residents per day.
Has United Zion Retirement Communi been fined?
Yes. CMS lists 1 penalty totaling $7,443 in the last three years.
Who owns United Zion Retirement Communi?
It is part of Friends Services for the Aging and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of United Zion Retirement Communi?
(717) 626-2071. The facility is located at 722 Furnace Hill Pike, Lititz, PA 17543.
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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.