Oregon Veterans Home

Nursing Home · The Dalles, OR

CMS overall rating 3/5 Abuse citation Non profit - Corporation

CMS certification number385257
This facility was cited for abuse, neglect or exploitation in a recent inspection (CMS abuse icon).

Contact & location

700 Veterans Drive
The Dalles, OR 97058
Wasco County
Phone
(541) 296-7190
ZIP code
97058 – all care providers

Open in Google Maps

Facility details

Certified beds
151
Residents per day
110.8 (73% occupied)
Ownership
Non profit - Corporation
Legal name
State of Oregon Department of Veterans Affairs
Medicare certified since
April 29, 1998
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 3/5
State avg 3.1
Health inspections★★★★★ 2/5
State avg 2.8
Staffing★★★★★ 5/5
State avg 3.9
Quality measures★★★★★ 4/5
State avg 3.5
Long-stay quality★★★★★ 3/5
Short-stay quality★★★★★ 4/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
5.03 (state 5.03 · U.S. 3.86)
Registered nurses (RN)
0.99 (state 0.72 · U.S. 0.69)
Licensed practical nurses
0.28 (state 0.91 · U.S. 0.86)
Nurse aides
3.76 (state 3.40 · U.S. 2.32)
Weekend total
4.31 (state 4.51 · U.S. 3.42)
Nursing staff turnover
41.2 (state 47.4 · U.S. 45.8)%
RN turnover
25.0 (state 51.6 · U.S. 42.9)%
Administrators who left
2 in the last year

Inspections

Last standard inspection
March 14, 2025
Health deficiencies (last cycle)
6.0 (state 9.3 · U.S. 9.3)
From complaints
6
Citations on record (3 years)
13 health · 20 fire safety · includes actual harm
DateCitationSeverityStatus
2026-06-26 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2026-04-28
2025-03-14 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-05-03
2025-03-14 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-23
2025-03-14 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-03
2025-03-14 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-03
2025-03-14 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-03
2023-11-03 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-23
2023-11-03 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-23
2023-11-03 Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-23
2022-10-07 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-11-26
2022-10-07 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-11-26
2022-10-07 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-11-26
2022-10-07 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-11-26

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

1 penalty in the last three years, including $13,065 in fines.

DateTypeAmount
2026-06-26Fine$13,065

Ownership & management

NameRoleSince
State of Oregon Department of Veterans Affairs (organization)5%+ Direct Ownership Interest · 100%
Haole Valenzuela, Donna (individual)Corporate Officer · NOT APPLICABLE
Decker, Bryan (individual)Operational/managerial Control · NOT APPLICABLE
Veterans Care Centers of Oregon (organization)Operational/managerial Control · NOT APPLICABLE
Westcare Management INC (organization)Operational/managerial Control · NOT APPLICABLE
Pray, Tara (individual)W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Oregon Veterans Home?

Oregon Veterans Home has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in Oregon.

How many beds does Oregon Veterans Home have?

It has 151 certified beds and cares for about 111 residents per day.

Has Oregon Veterans Home been fined?

Yes. CMS lists 1 penalty totaling $13,065 in the last three years.

What is the phone number of Oregon Veterans Home?

(541) 296-7190. The facility is located at 700 Veterans Drive, The Dalles, OR 97058.

Other nursing homes in The Dalles

Compare all nursing homes in The Dalles, OR →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.