Highland House Nursing & Rehabilitation Center
Nursing Home · Grants Pass, OR
CMS certification number385149
Contact & location
2201 NW Highland AvenueGrants Pass, OR 97526
Josephine County
- Phone
- (541) 474-1901
- ZIP code
- 97526 – all care providers
Facility details
- Certified beds
- 119
- Residents per day
- 95.7 (80% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- Grants Pass Nursing & Rehab Center LLC
- Chain
- Volare Health (16 facilities, avg 1.8★)
- Medicare certified since
- August 21, 1981
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.41 (state 5.03 · U.S. 3.86)
- Registered nurses (RN)
- 0.20 (state 0.72 · U.S. 0.69)
- Licensed practical nurses
- 1.07 (state 0.91 · U.S. 0.86)
- Nurse aides
- 3.14 (state 3.40 · U.S. 2.32)
- Weekend total
- 3.98 (state 4.51 · U.S. 3.42)
- Nursing staff turnover
- 45.5 (state 47.4 · U.S. 45.8)%
- RN turnover
- 66.7 (state 51.6 · U.S. 42.9)%
- Administrators who left
- 2 in the last year
Inspections
- Last standard inspection
- December 3, 2025
- Health deficiencies (last cycle)
- 15.0 (state 9.3 · U.S. 9.3)
- From complaints
- 2
- Citations on record (3 years)
- 66 health · 14 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-04-22 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-05-01 |
| 2025-12-03 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-01-22 |
| 2025-12-03 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-01-22 |
| 2025-12-03 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-22 |
| 2025-12-03 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F0605 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-22 |
| 2025-12-03 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-22 |
| 2025-12-03 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F0628 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-22 |
| 2025-12-03 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-22 |
| 2025-12-03 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-22 |
| 2025-12-03 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-22 |
| 2025-12-03 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-22 |
| 2025-12-03 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-22 |
| 2025-12-03 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-22 |
| 2025-12-03 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. F0740 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-22 |
| 2025-12-03 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. F0808 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-22 |
| 2025-04-03 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. F0557 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-25 |
| 2025-04-03 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-25 |
| 2025-04-03 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-25 |
| 2025-04-03 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-25 |
| 2024-08-07 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-24 |
| 2024-07-16 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
K Immediate jeopardy to resident health or safety |
Corrected 2024-06-16 |
| 2024-06-14 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585 · Resident Rights Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. F0947 · Nursing and Physician Services Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Ensure that residents are fully informed and understand their health status, care and treatments. F0552 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-20 |
| 2024-06-14 | Keep residents' personal and medical records private and confidential. F0583 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-20 |
| 2024-06-14 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. F0636 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Assess the resident when there is a significant change in condition F0637 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | PASARR screening for Mental disorders or Intellectual Disabilities F0645 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Assist a resident in gaining access to vision and hearing services. F0685 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Provide care or services that was trauma informed and/or culturally competent. F0699 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Provide medically-related social services to help each resident achieve the highest possible quality of life. F0745 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
| 2024-06-14 | Implement a program that monitors antibiotic use. F0881 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-03 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
2 penalties in the last three years, including $36,852 in fines.
| Date | Type | Amount |
|---|---|---|
| 2024-10-08 | Fine | $36,852 |
| 2024-06-14 | Payment Denial | 6 days payment denial |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Pac 12 Opco Holdco LLC (organization) | 5%+ Direct Ownership Interest · 100% | |
| Hagler, Alexander (individual) | 5%+ Indirect Ownership Interest | |
| Knox Healthcare Pac 12 Holdings LLC (organization) | 5%+ Indirect Ownership Interest | |
| Knox, Donald (individual) | 5%+ Indirect Ownership Interest | |
| Pac 12 Holdings LLC (organization) | 5%+ Indirect Ownership Interest | |
| Pac 12 Pinnacle Holdco LLC (organization) | 5%+ Indirect Ownership Interest | |
| Grants Pass Propco LLC (organization) | 5%+ Mortgage Interest · NOT APPLICABLE | |
| Cossell, Patrick (individual) | Administrator · NOT APPLICABLE | |
| Grants Pass Propco LLC (organization) | Administrator · NOT APPLICABLE | |
| Hagar, Chaim (individual) | Administrator · NOT APPLICABLE | |
| Kahn, Karen (individual) | Administrator · NOT APPLICABLE | |
| Knox, Donald (individual) | Administrator · NOT APPLICABLE | |
| Pac 12 Holdings LLC (organization) | Administrator · NOT APPLICABLE | |
| Pac 12 Pinnacle Holdco LLC (organization) | Administrator · NOT APPLICABLE | |
| Schwartz, Eliezer (individual) | Administrator · NOT APPLICABLE | |
| Smith, Brian (individual) | Administrator · NOT APPLICABLE | |
| Volare Health LLC (organization) | Administrator · NOT APPLICABLE | |
| Knox, Donald (individual) | Corporate Officer · NOT APPLICABLE | |
| Smith, Brian (individual) | Corporate Officer · NOT APPLICABLE | |
| Cossell, Patrick (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Kahn, Karen (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Knox, Donald (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Schwartz, Eliezer (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Volare Health LLC (organization) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Highland House Nursing & Rehabilitation Center?
Highland House Nursing & Rehabilitation Center has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in Oregon.
How many beds does Highland House Nursing & Rehabilitation Center have?
It has 119 certified beds and cares for about 96 residents per day.
Has Highland House Nursing & Rehabilitation Center been fined?
Yes. CMS lists 2 penalties totaling $36,852 in the last three years.
Who owns Highland House Nursing & Rehabilitation Center?
It is part of Volare Health and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Highland House Nursing & Rehabilitation Center?
(541) 474-1901. The facility is located at 2201 NW Highland Avenue, Grants Pass, OR 97526.
Other nursing homes in Grants Pass
-
Regency Care of Rogue Valley
Nursing Home · Grants Pass, OR · 102 beds
★★★★★ -
Laurel Hill Nursing Center
Nursing Home · Grants Pass, OR · 44 beds
★★★ -
Royale Gardens Health & Rehabilitation Center
Nursing Home · Grants Pass, OR · 145 beds
★★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.