Higher Call Nursing Center
Nursing Home · Quapaw, OK
CMS certification number375579
Contact & location
407 Whitebird StreetQuapaw, OK 74363
Ottawa County
- Phone
- (918) 674-2233
- ZIP code
- 74363 – all care providers
Facility details
- Certified beds
- 86
- Residents per day
- 44.3 (52% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- Global Higher Call Nursing LLC
- Medicare certified since
- October 6, 2020
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.61 (state 3.79 · U.S. 3.86)
- Registered nurses (RN)
- 0.47 (state 0.34 · U.S. 0.69)
- Licensed practical nurses
- 0.77 (state 0.92 · U.S. 0.86)
- Nurse aides
- 2.37 (state 2.53 · U.S. 2.32)
- Weekend total
- 3.40 (state 3.44 · U.S. 3.42)
- Nursing staff turnover
- 62.3 (state 55.5 · U.S. 45.8)%
- RN turnover
- 60.0 (state 53.6 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- January 9, 2026
- Health deficiencies (last cycle)
- 7.0 (state 6.6 · U.S. 9.3)
- From complaints
- 5
- Citations on record (3 years)
- 32 health · 6 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-06-01 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2026-07-01 |
| 2026-06-01 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2026-07-01 |
| 2026-06-01 | Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-07-01 |
| 2026-06-01 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-07-01 |
| 2026-01-09 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2026-02-27 |
| 2026-01-09 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-27 |
| 2026-01-09 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-27 |
| 2024-05-16 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-06-20 |
| 2024-05-16 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-06-20 |
| 2024-05-16 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. F0582 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-20 |
| 2024-05-16 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F0700 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-20 |
| 2024-05-16 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-20 |
| 2024-03-28 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561 · Resident Rights Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2024-04-19 |
| 2024-03-28 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2024-04-19 |
| 2024-03-28 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. F0678 · Quality of Life and Care Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2024-04-19 |
| 2024-03-28 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
G Actual harm |
Corrected 2024-04-19 |
| 2024-03-28 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2024-04-19 |
| 2024-03-28 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-19 |
| 2024-03-28 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-19 |
| 2023-04-04 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
J Immediate jeopardy to resident health or safety |
Corrected 2023-07-01 |
| 2023-04-04 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. F0742 · Quality of Life and Care Deficiencies |
J Immediate jeopardy to resident health or safety |
Corrected 2023-07-01 |
| 2023-04-04 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-07-01 |
| 2023-04-04 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-07-01 |
| 2023-04-04 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-07-01 |
| 2023-04-04 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726 · Nursing and Physician Services Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-07-01 |
| 2023-04-04 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-07-01 |
| 2023-04-04 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. F0644 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-07-01 |
| 2023-04-04 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-07-01 |
| 2023-04-04 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-07-01 |
| 2023-04-04 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-07-01 |
| 2023-04-04 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-07-01 |
| 2023-04-04 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-07-01 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $18,113 in fines.
| Date | Type | Amount |
|---|---|---|
| 2024-03-28 | Fine | $18,113 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Selectis Health INC (organization) | 5%+ Direct Ownership Interest · 100% | |
| Baller, Lance (individual) | Administrator · NOT APPLICABLE | |
| Bishop, Rachelle (individual) | Administrator · NOT APPLICABLE | |
| Bryan, Vincent (individual) | Administrator · NOT APPLICABLE | |
| Bryant, Sara (individual) | Administrator · NOT APPLICABLE | |
| Carrow, Jerika (individual) | Administrator · NOT APPLICABLE | |
| Day, Sarah (individual) | Administrator · NOT APPLICABLE | |
| Desmond, Adam (individual) | Administrator · NOT APPLICABLE | |
| Eckhart, Krystal (individual) | Administrator · NOT APPLICABLE | |
| Griffin, Barbara (individual) | Administrator · NOT APPLICABLE | |
| Hahner, Michelle (individual) | Administrator · NOT APPLICABLE | |
| Selectis Health INC (organization) | Administrator · NOT APPLICABLE | |
| Selectis Management LLC (organization) | Administrator · NOT APPLICABLE | |
| Small, Novetta (individual) | Administrator · NOT APPLICABLE | |
| Trost, Jamie (individual) | Administrator · NOT APPLICABLE | |
| Whiteeagle, Kassidy (individual) | Administrator · NOT APPLICABLE | |
| Baller, Lance (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Furstenberg, David (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Neuman, Clifford (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Day, Sarah (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Desmond, Adam (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Eckhart, Krystal (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Bishop, Rachelle (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Bryan, Vincent (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Bryant, Sara (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Carrow, Jerika (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Day, Sarah (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Desmond, Adam (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Eckhart, Krystal (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Griffin, Barbara (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Hahner, Michelle (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Selectis Management LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Small, Novetta (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Trost, Jamie (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Whiteeagle, Kassidy (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Higher Call Nursing Center?
Higher Call Nursing Center has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.7-star average in Oklahoma.
How many beds does Higher Call Nursing Center have?
It has 86 certified beds and cares for about 44 residents per day.
Has Higher Call Nursing Center been fined?
Yes. CMS lists 1 penalty totaling $18,113 in the last three years.
What is the phone number of Higher Call Nursing Center?
(918) 674-2233. The facility is located at 407 Whitebird Street, Quapaw, OK 74363.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.