Heritage Manor

Nursing Home · Oklahoma City, OK

CMS overall rating 1/5 For profit - Limited Liability company

CMS certification number375502

Contact & location

3804 North Barr Ave
Oklahoma City, OK 73122
Oklahoma County
Phone
(405) 789-7103
ZIP code
73122 – all care providers

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Facility details

Certified beds
55
Residents per day
48.7 (89% occupied)
Ownership
For profit - Limited Liability company
Legal name
Heritage Manor Management LLC
Medicare certified since
November 8, 2006
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 1/5
State avg 2.7
Health inspections★★★★★ 2/5
State avg 2.8
Staffing★★★★★ 1/5
State avg 2.6
Quality measures★★★★★ 1/5
State avg 2.8
Long-stay quality★★★★★ 2/5
Short-stay quality★★★★★ 1/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
2.87 (state 3.79 · U.S. 3.86)
Registered nurses (RN)
0.29 (state 0.34 · U.S. 0.69)
Licensed practical nurses
0.82 (state 0.92 · U.S. 0.86)
Nurse aides
1.76 (state 2.53 · U.S. 2.32)
Weekend total
2.41 (state 3.44 · U.S. 3.42)
Nursing staff turnover
72.7 (state 55.5 · U.S. 45.8)%
RN turnover
—

Inspections

Last standard inspection
November 21, 2025
Health deficiencies (last cycle)
7.0 (state 6.6 · U.S. 9.3)
From complaints
1
Citations on record (3 years)
30 health · 12 fire safety · includes immediate jeopardy
DateCitationSeverityStatus
2026-05-22 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-05
2025-11-21 Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
F0847 · Administration Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2025-12-10
2025-11-21 Provide a neutral and fair arbitration process and agree to arbitrator and venue.
F0848 · Administration Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2025-12-10
2025-11-21 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-11-24
2025-11-21 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-11-24
2025-11-21 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-24
2025-11-21 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-24
2025-03-24 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 J
Immediate jeopardy to resident health or safety		 Corrected 2025-04-04
2024-10-24 Keep residents' personal and medical records private and confidential.
F0583 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-18
2024-10-24 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-18
2024-10-24 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-18
2024-05-23 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 G
Actual harm		 Corrected 2024-07-01
2024-05-23 Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
F0851 · Administration Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-07-01
2024-05-23 Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
F0582 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-07-01
2024-05-23 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-07-01
2024-05-23 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-07-01
2024-05-23 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-07-01
2024-05-23 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-07-01
2024-05-23 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-07-01
2024-05-23 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
F0725 · Nursing and Physician Services Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-07-01
2024-05-23 Post nurse staffing information every day.
F0732 · Nursing and Physician Services Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-07-01
2024-05-23 Develop and implement policies and procedures for flu and pneumonia vaccinations.
F0883 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-07-01
2024-05-23 Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
F0887 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-07-01
2024-05-23 Plan the resident's discharge to meet the resident's goals and needs.
F0660 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-07-01
2024-02-08 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-05
2023-04-10 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-06-15
2023-04-10 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-06-15
2023-04-10 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-06-15
2023-04-10 Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
F0727 · Nursing and Physician Services Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-06-15
2023-04-10 Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
F0925 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-06-15

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

2 penalties in the last three years, including $30,133 in fines.

DateTypeAmount
2025-03-24Fine$8,323
2024-05-23Fine$21,810

Ownership & management

NameRoleSince
Underwood, Adamson (individual)5%+ Indirect Ownership Interest · 49%
Hollaway, Christian (individual)Administrator · NOT APPLICABLE
John, Teney (individual)Administrator · NOT APPLICABLE
Judy M Crane Living Trust (organization)Administrator · NOT APPLICABLE
Manor Home Property, LLC (organization)Administrator · NOT APPLICABLE
Marcum, Nedra (individual)Administrator · NOT APPLICABLE
Underwood, Adamson (individual)Administrator · NOT APPLICABLE
Voyage Management of Ok, LLC (organization)Administrator · NOT APPLICABLE
Hollaway, Christian (individual)Corporate Officer · NOT APPLICABLE
Underwood, Adamson (individual)Corporate Officer · NOT APPLICABLE
Hollaway, Christian (individual)Direct Ownership Interest · NOT APPLICABLE
Hollaway, Christian (individual)Limited Partnership Interest · NOT APPLICABLE
Hollaway, Christian (individual)Operational/managerial Control · NOT APPLICABLE
John, Teney (individual)Operational/managerial Control · NOT APPLICABLE
Marcum, Nedra (individual)Operational/managerial Control · NOT APPLICABLE
Underwood, Adamson (individual)Operational/managerial Control · NOT APPLICABLE
Voyage Management of Ok, LLC (organization)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Heritage Manor?

Heritage Manor has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.7-star average in Oklahoma.

How many beds does Heritage Manor have?

It has 55 certified beds and cares for about 49 residents per day.

Has Heritage Manor been fined?

Yes. CMS lists 2 penalties totaling $30,133 in the last three years.

What is the phone number of Heritage Manor?

(405) 789-7103. The facility is located at 3804 North Barr Ave, Oklahoma City, OK 73122.

Other nursing homes in Oklahoma City

Compare all nursing homes in Oklahoma City, OK →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.