The Lakes

Nursing Home · Oklahoma City, OK

CMS overall rating 2/5 For profit - Individual

CMS certification number375396

Contact & location

5701 West Britton Road
Oklahoma City, OK 73132
Oklahoma County
Phone
(405) 773-8900
ZIP code
73132 – all care providers

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Facility details

Certified beds
120
Residents per day
77.6 (65% occupied)
Ownership
For profit - Individual
Legal name
Phoenix Healthcare LLC
Chain
Phoenix Healthcare (6 facilities, avg 2.7★)
Medicare certified since
June 13, 2001
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 2/5
State avg 2.7
Health inspections★★★★★ 2/5
State avg 2.8
Staffing★★★★★ 4/5
State avg 2.6
Quality measures★★★★★ 2/5
State avg 2.8
Long-stay quality★★★★★ 2/5
Short-stay qualityNot rated

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.99 (state 3.79 · U.S. 3.86)
Registered nurses (RN)
0.49 (state 0.34 · U.S. 0.69)
Licensed practical nurses
0.93 (state 0.92 · U.S. 0.86)
Nurse aides
2.58 (state 2.53 · U.S. 2.32)
Weekend total
3.81 (state 3.44 · U.S. 3.42)
Nursing staff turnover
53.8 (state 55.5 · U.S. 45.8)%
RN turnover
33.3 (state 53.6 · U.S. 42.9)%

Inspections

Last standard inspection
November 21, 2024
Health deficiencies (last cycle)
11.0 (state 6.6 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
26 health · 14 fire safety · includes immediate jeopardy
DateCitationSeverityStatus
2024-12-18 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2025-01-03
2024-12-18 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-03
2024-11-21 Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
F0644 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-12-19
2024-11-21 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-12-19
2024-11-21 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-12-19
2024-11-21 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-12-19
2024-11-21 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-12-19
2024-11-21 Develop and implement policies and procedures for flu and pneumonia vaccinations.
F0883 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-12-19
2024-11-21 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-19
2024-11-21 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-19
2024-11-21 Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
F0661 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-19
2024-11-21 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-19
2024-11-21 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-19
2024-10-11 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 J
Immediate jeopardy to resident health or safety		 Corrected 2024-11-16
2024-10-11 Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-11-04
2024-10-11 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-04
2024-08-12 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-09-18
2024-08-12 Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
F0573 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-18
2023-09-28 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-11-07
2023-09-28 Reasonably accommodate the needs and preferences of each resident.
F0558 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-11-07
2023-09-28 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-11-07
2022-06-08 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-07-07
2022-06-08 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-07-07
2022-06-08 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-07-07
2022-06-08 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-07-07
2022-06-08 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-07-07

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

3 penalties in the last three years, including $19,073 in fines.

DateTypeAmount
2024-11-21Fine$11,052
2024-10-11Payment Denial14 days payment denial
2024-10-11Fine$8,021

Ownership & management

NameRoleSince
Cain, Larry (individual)5%+ Direct Ownership Interest
Phoenix Healthcare LLC (organization)5%+ Direct Ownership Interest
Floyd, Shanna (individual)Administrator · NOT APPLICABLE
Forvis Mazars LLP (organization)Administrator · NOT APPLICABLE
Hermance, Terry (individual)Administrator · NOT APPLICABLE
Jay, Judy (individual)Administrator · NOT APPLICABLE
Midwest Land & Investment Company (organization)Administrator · NOT APPLICABLE
Phoenix Healthcare LLC (organization)Administrator · NOT APPLICABLE
Young, Cathy (individual)Administrator · NOT APPLICABLE
Floyd, Shanna (individual)Operational/managerial Control · NOT APPLICABLE
Forvis Mazars LLP (organization)Operational/managerial Control · NOT APPLICABLE
Hermance, Terry (individual)Operational/managerial Control · NOT APPLICABLE
Jay, Judy (individual)Operational/managerial Control · NOT APPLICABLE
Moxley, Heather (individual)Operational/managerial Control · NOT APPLICABLE
Phoenix Healthcare LLC (organization)Operational/managerial Control · NOT APPLICABLE
Phoenix Rehab LLC (organization)Operational/managerial Control · NOT APPLICABLE
Young, Cathy (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of The Lakes?

The Lakes has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.7-star average in Oklahoma.

How many beds does The Lakes have?

It has 120 certified beds and cares for about 78 residents per day.

Has The Lakes been fined?

Yes. CMS lists 3 penalties totaling $19,073 in the last three years.

Who owns The Lakes?

It is part of Phoenix Healthcare and is classified as for profit - individual. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of The Lakes?

(405) 773-8900. The facility is located at 5701 West Britton Road, Oklahoma City, OK 73132.

Other nursing homes in Oklahoma City

Compare all nursing homes in Oklahoma City, OK →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.