New Hope Retirement & Care Center
Nursing Home · McAlester, OK
CMS certification number375384
Contact & location
1220 East Electric BlvdMcAlester, OK 74501
Pittsburg County
- Phone
- (918) 423-9095
- ZIP code
- 74501 – all care providers
Facility details
- Certified beds
- 55
- Residents per day
- 37.4 (68% occupied)
- Ownership
- For profit - Individual
- Legal name
- Aspire Management LLC
- Medicare certified since
- May 23, 2000
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.00 (state 3.79 · U.S. 3.86)
- Registered nurses (RN)
- 0.36 (state 0.34 · U.S. 0.69)
- Licensed practical nurses
- 0.64 (state 0.92 · U.S. 0.86)
- Nurse aides
- 3.00 (state 2.53 · U.S. 2.32)
- Weekend total
- 3.63 (state 3.44 · U.S. 3.42)
- Nursing staff turnover
- 73.1 (state 55.5 · U.S. 45.8)%
- RN turnover
- —
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- December 31, 2025
- Health deficiencies (last cycle)
- 8.0 (state 6.6 · U.S. 9.3)
- From complaints
- 2
- Citations on record (3 years)
- 27 health · 9 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-12-31 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-02-27 |
| 2025-12-31 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. F0802 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-02-27 |
| 2025-12-31 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. F0803 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-02-27 |
| 2025-12-31 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-02-27 |
| 2025-12-31 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-27 |
| 2025-12-31 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-27 |
| 2025-12-31 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-27 |
| 2025-12-31 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-27 |
| 2025-07-16 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-09-05 |
| 2025-07-16 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-07 |
| 2025-07-16 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-07 |
| 2025-07-16 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-07 |
| 2024-11-07 | Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-12-26 |
| 2024-11-07 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-12-23 |
| 2024-11-07 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-12-26 |
| 2024-11-07 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-26 |
| 2024-11-07 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-27 |
| 2024-11-07 | Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-24 |
| 2024-11-07 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-27 |
| 2024-11-07 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. F0849 · Administration Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-27 |
| 2024-07-31 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2024-08-02 |
| 2024-06-17 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-05 |
| 2024-01-24 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-07 |
| 2024-01-24 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-07 |
| 2023-08-18 | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. F0568 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-09-22 |
| 2023-08-18 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2023-09-22 |
| 2023-08-18 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-09-22 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $7,371 in fines.
| Date | Type | Amount |
|---|---|---|
| 2024-07-31 | Fine | $7,371 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Anderson, William (individual) | Administrator · NOT APPLICABLE | |
| Aspire Management LLC (organization) | Administrator · NOT APPLICABLE | |
| Bully Good INC (organization) | Administrator · NOT APPLICABLE | |
| Cooley, Chelsey (individual) | Administrator · NOT APPLICABLE | |
| Lowe, Tina (individual) | Administrator · NOT APPLICABLE | |
| Management Services INC (organization) | Administrator · NOT APPLICABLE | |
| Montgomery, Thomas (individual) | Administrator · NOT APPLICABLE | |
| Lowe, Tina (individual) | Corporate Officer · NOT APPLICABLE | |
| Montgomery, Thomas (individual) | Corporate Officer · NOT APPLICABLE | |
| Aspire Management LLC (organization) | Direct Ownership Interest · NOT APPLICABLE | |
| Montgomery, Thomas (individual) | Direct Ownership Interest · NOT APPLICABLE | |
| Anderson, William (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Aspire Management LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Bully Good INC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Cooley, Chelsey (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Lowe, Tina (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Montgomery, Thomas (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of New Hope Retirement & Care Center?
New Hope Retirement & Care Center has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.7-star average in Oklahoma.
How many beds does New Hope Retirement & Care Center have?
It has 55 certified beds and cares for about 37 residents per day.
Has New Hope Retirement & Care Center been fined?
Yes. CMS lists 1 penalty totaling $7,371 in the last three years.
What is the phone number of New Hope Retirement & Care Center?
(918) 423-9095. The facility is located at 1220 East Electric Blvd, McAlester, OK 74501.
Other nursing homes in McAlester
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Walnut Grove Care & Rehab Center
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Heritage Hills Living & Rehabilitation Center
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McAlester Nursing & Rehab
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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.