Otterbein North Shore
Nursing Home · Lakeside, OH
CMS certification number366358
Contact & location
9400 North Shore BlvdLakeside, OH 43440
Ottawa County
- Phone
- (419) 798-8203
- ZIP code
- 43440 – all care providers
Facility details
- Certified beds
- 20
- Residents per day
- 19.1 (96% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- North Shore Retirement Community
- Chain
- Otterbein Seniorlife (20 facilities, avg 3.2★)
- Medicare certified since
- October 10, 2007
- Participates in
- Medicare and Medicaid
- Continuing care
- Part of a continuing care retirement community
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.80 (state 3.69 · U.S. 3.86)
- Registered nurses (RN)
- 1.70 (state 0.64 · U.S. 0.69)
- Licensed practical nurses
- 0.05 (state 0.95 · U.S. 0.86)
- Nurse aides
- 3.04 (state 2.09 · U.S. 2.32)
- Weekend total
- 4.35 (state 3.28 · U.S. 3.42)
- Nursing staff turnover
- 53.1 (state 48.7 · U.S. 45.8)%
- RN turnover
- 37.5 (state 43.9 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- March 27, 2026
- Health deficiencies (last cycle)
- 8.0 (state 10.7 · U.S. 9.3)
- From complaints
- 5
- Citations on record (3 years)
- 21 health · 17 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-03-27 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-16 |
| 2026-03-27 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-16 |
| 2026-03-27 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-16 |
| 2026-03-27 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-16 |
| 2026-03-27 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-16 |
| 2026-03-27 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-16 |
| 2026-03-27 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-16 |
| 2025-09-22 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-11-03 |
| 2025-04-17 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2025-05-30 |
| 2025-04-17 | Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-05-30 |
| 2025-04-17 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-05-30 |
| 2025-04-17 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-05-30 |
| 2025-04-17 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-05-30 |
| 2025-04-17 | Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-05-30 |
| 2025-04-17 | Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency. F0575 · Resident Rights Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2025-04-30 |
| 2025-04-17 | Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2025-04-30 |
| 2024-06-17 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. F0851 · Administration Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2024-07-01 |
| 2024-06-17 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-01 |
| 2023-03-23 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-04-27 |
| 2023-03-23 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-04-27 |
| 2023-03-23 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly F0868 · Administration Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2023-04-18 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Otterbein LSC, LLC (organization) | 5%+ Direct Ownership Interest · 100% | |
| Otterbein Home (organization) | 5%+ Indirect Ownership Interest · 100% | |
| Functional Pathways of Tennessee LLC (organization) | Administrator · NOT APPLICABLE | |
| Lenthe, Jennifer (individual) | Administrator · NOT APPLICABLE | |
| Otterbein Home (organization) | Administrator · NOT APPLICABLE | |
| Pierce, John (individual) | Administrator · NOT APPLICABLE | |
| Polaris Pharmacy Services of Ohio LLC (organization) | Administrator · NOT APPLICABLE | |
| App, Lynn (individual) | Corporate Director · NOT APPLICABLE | |
| Green, James (individual) | Corporate Officer · NOT APPLICABLE | |
| Miller, Jason (individual) | Corporate Officer · NOT APPLICABLE | |
| Wilson, Jill (individual) | Corporate Officer · NOT APPLICABLE | |
| Baker, Steve (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Galbut, Abraham (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Galbut, Daniel (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Galbut, David (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Galbut, Eric (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Galbut, Robert (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Paritzky, Jonathan (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Rombro, David (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Zisek, Todd (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Bell, Keb (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Faris, Marilyn (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Johnson, Becky (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Ocke, Scot (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Palmer, Robyn (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Pytlik, Carolyn (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Sibbring, Elizabeth (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| App, Lynn (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Bartlett, Victoria (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Bayliff, Becky (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Brownson, William (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Burke, Daniel (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Coleman, Robert (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Fraley, Ralph (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Functional Pathways of Tennessee LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Glosser, Heidi (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Green, James (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Hawkins, Rita (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Hazelbaker, Tomas (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Lenthe, Jennifer (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Otterbein Home (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Pierce, John (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Vonderhaar, Steve (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Bell, Keb (individual) | Trustee Of The Snf · NOT APPLICABLE | |
| Faris, Marilyn (individual) | Trustee Of The Snf · NOT APPLICABLE | |
| Johnson, Becky (individual) | Trustee Of The Snf · NOT APPLICABLE | |
| Ocke, Scot (individual) | Trustee Of The Snf · NOT APPLICABLE | |
| Palmer, Robyn (individual) | Trustee Of The Snf · NOT APPLICABLE | |
| Pytlik, Carolyn (individual) | Trustee Of The Snf · NOT APPLICABLE | |
| Sibbring, Elizabeth (individual) | Trustee Of The Snf · NOT APPLICABLE |
Frequently asked questions
What is the rating of Otterbein North Shore?
Otterbein North Shore has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in Ohio.
How many beds does Otterbein North Shore have?
It has 20 certified beds and cares for about 19 residents per day.
Has Otterbein North Shore been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns Otterbein North Shore?
It is part of Otterbein Seniorlife and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Otterbein North Shore?
(419) 798-8203. The facility is located at 9400 North Shore Blvd, Lakeside, OH 43440.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.