Heritage Health Care Center

CMS star ratings

Overall★★★★★ 2/5

State avg 3.2

Health inspections★★★★★ 2/5

State avg 2.8

Staffing★★★★★ 1/5

State avg 2.4

Quality measures★★★★★ 5/5

State avg 4.4

Long-stay quality★★★★★ 5/5

Short-stay qualityNot rated

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing: 2.77 (state 3.69 · U.S. 3.86)
Registered nurses (RN): 0.28 (state 0.64 · U.S. 0.69)
Licensed practical nurses: 1.07 (state 0.95 · U.S. 0.86)
Nurse aides: 1.41 (state 2.09 · U.S. 2.32)
Weekend total: 2.51 (state 3.28 · U.S. 3.42)
Nursing staff turnover: 62.5 (state 48.7 · U.S. 45.8)%
RN turnover: 80.0 (state 43.9 · U.S. 42.9)%
Administrators who left: 1 in the last year

Inspections

Last standard inspection: November 27, 2023
Health deficiencies (last cycle): 9.0 (state 10.7 · U.S. 9.3)
From complaints: 1
Citations on record (3 years): 38 health · 38 fire safety · includes actual harm

Date	Citation	Severity	Status
2025-08-21	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2025-08-29
2024-12-09	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies · complaint inspection	E No actual harm, potential for more than minimal harm	Corrected 2025-01-10
2024-12-09	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies · complaint inspection	E No actual harm, potential for more than minimal harm	Corrected 2025-01-10
2024-04-09	Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921 · Environmental Deficiencies · complaint inspection	F No actual harm, potential for more than minimal harm	Corrected 2024-05-03
2024-04-09	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection	E No actual harm, potential for more than minimal harm	Corrected 2024-05-03
2024-04-09	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-05-03
2024-04-09	Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-05-03
2024-04-09	Provide activities to meet all resident's needs. F0679 · Quality of Life and Care Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-05-03
2024-01-31	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-02-09
2024-01-31	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-02-09
2024-01-31	Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-02-09
2024-01-26	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	G Actual harm	Corrected 2024-01-04
2023-11-27	Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. F0727 · Nursing and Physician Services Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2024-01-01
2023-11-27	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2024-01-01
2023-11-27	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-01-01
2023-11-27	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-01-01
2023-11-27	Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-01-01
2023-11-27	Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-01-01
2023-11-27	Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-01-01
2023-11-27	Make sure that a working call system is available in each resident's bathroom and bathing area. F0919 · Environmental Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-01-01
2023-11-08	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-11-27
2023-11-08	Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-01-01
2023-11-08	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-11-27
2021-07-27	Observe each nurse aide's job performance and give regular training. F0730 · Nursing and Physician Services Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2021-08-24
2021-07-27	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2021-08-24
2021-07-27	Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. F0947 · Nursing and Physician Services Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2021-08-24
2021-07-27	Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. F0569 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2021-08-24
2021-07-27	Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. F0582 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2021-08-24
2021-07-27	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2021-08-24
2021-07-27	Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2021-08-24
2021-07-27	Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2021-08-24
2021-07-27	Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2021-08-24
2021-07-27	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2021-08-24
2021-07-27	Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2021-08-24
2019-03-28	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2019-07-16
2019-03-28	Dispose of garbage and refuse properly. F0814 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2019-07-16
2019-03-28	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-07-03
2019-03-28	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-07-03

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

Name	Role	Since
Balaji, Harigopal (individual)	Administrator · NOT APPLICABLE
Dorsey, Kathryn (individual)	Administrator · NOT APPLICABLE
Embassy Healthcare Management INC (organization)	Administrator · NOT APPLICABLE
Heritage Employment Services, LLC (organization)	Administrator · NOT APPLICABLE
Handler, Aaron (individual)	Corporate Officer · NOT APPLICABLE
Repchick, George (individual)	Corporate Officer · NOT APPLICABLE
Repchick, George (individual)	Managing Control - Governing Body · NOT APPLICABLE
Balaji, Harigopal (individual)	Operational/managerial Control · NOT APPLICABLE
Dorsey, Kathryn (individual)	Operational/managerial Control · NOT APPLICABLE
Handler, Aaron (individual)	Operational/managerial Control · NOT APPLICABLE
Repchick, George (individual)	Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Heritage Health Care Center?

Heritage Health Care Center has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in Ohio.

How many beds does Heritage Health Care Center have?

It has 60 certified beds and cares for about 35 residents per day.

Has Heritage Health Care Center been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Heritage Health Care Center?

It is part of Embassy Healthcare and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Heritage Health Care Center?

(440) 439-1448. The facility is located at 24613 Broadway Avenue, Oakwood Village, OH 44146.

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Contact & location

Facility details