Hanover Healthcare Center
Nursing Home · Massillon, OH
CMS certification number365292
Contact & location
435 Avis Avenue NWMassillon, OH 44646
Stark County
- Phone
- (330) 837-1741
- ZIP code
- 44646 – all care providers
Facility details
- Certified beds
- 125
- Residents per day
- 112.6 (90% occupied)
- Ownership
- For profit - Corporation
- Legal name
- Avis Leasing Co., LLC
- Chain
- Communicare Health (110 facilities, avg 3.2★)
- Medicare certified since
- June 8, 1973
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.24 (state 3.69 · U.S. 3.86)
- Registered nurses (RN)
- 0.65 (state 0.64 · U.S. 0.69)
- Licensed practical nurses
- 0.71 (state 0.95 · U.S. 0.86)
- Nurse aides
- 1.88 (state 2.09 · U.S. 2.32)
- Weekend total
- 2.86 (state 3.28 · U.S. 3.42)
- Nursing staff turnover
- 51.0 (state 48.7 · U.S. 45.8)%
- RN turnover
- 43.8 (state 43.9 · U.S. 42.9)%
- Administrators who left
- 2 in the last year
Inspections
- Last standard inspection
- March 17, 2026
- Health deficiencies (last cycle)
- 13.0 (state 10.7 · U.S. 9.3)
- From complaints
- 8
- Infection control citations
- 1
- Citations on record (3 years)
- 57 health · 14 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-03-17 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2026-04-08 |
| 2026-03-17 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-04-08 |
| 2026-03-17 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-04-08 |
| 2026-03-17 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. F0805 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-04-08 |
| 2026-03-17 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-08 |
| 2026-03-17 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. F0644 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-08 |
| 2026-03-17 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-08 |
| 2026-03-17 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-08 |
| 2026-03-17 | Provide activities to meet all resident's needs. F0679 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-08 |
| 2026-03-17 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-08 |
| 2026-03-17 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-08 |
| 2026-03-17 | Make sure that a working call system is available in each resident's bathroom and bathing area. F0919 · Environmental Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-08 |
| 2026-03-17 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921 · Environmental Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-08 |
| 2025-06-25 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-07-21 |
| 2025-06-25 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-21 |
| 2025-06-25 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-21 |
| 2025-06-25 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-21 |
| 2025-06-25 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. F0676 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-21 |
| 2025-06-25 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-21 |
| 2025-06-25 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-21 |
| 2025-06-25 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-21 |
| 2025-06-25 | Ensure the activities program is directed by a qualified professional. F0680 · Quality of Life and Care Deficiencies · complaint inspection |
C No actual harm, potential for minimal harm |
Corrected 2025-07-21 |
| 2025-04-09 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-29 |
| 2025-03-04 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. F0851 · Administration Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2025-03-21 |
| 2024-10-24 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-25 |
| 2024-10-24 | Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided. F0772 · Administration Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-25 |
| 2024-10-24 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-25 |
| 2024-09-23 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2024-09-25 |
| 2024-09-23 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2024-09-25 |
| 2024-09-23 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2024-09-25 |
| 2024-08-19 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2024-09-25 |
| 2024-08-19 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-25 |
| 2024-08-19 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-25 |
| 2024-08-19 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. F0676 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-25 |
| 2024-08-19 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-25 |
| 2024-08-19 | Assist a resident in gaining access to vision and hearing services. F0685 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-25 |
| 2024-08-19 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-25 |
| 2024-07-29 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-12 |
| 2024-06-06 | Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-14 |
| 2024-06-06 | Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-14 |
| 2024-06-06 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-14 |
| 2024-04-18 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2024-04-24 |
| 2024-02-08 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-14 |
| 2023-12-12 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
K Immediate jeopardy to resident health or safety |
Corrected 2023-12-29 |
| 2023-12-12 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2023-12-29 |
| 2023-12-12 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2023-12-29 |
| 2023-12-12 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2023-12-29 |
| 2023-08-14 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2023-08-24 |
| 2023-08-14 | Prepare residents for a safe transfer or discharge from the nursing home. F0624 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2023-08-24 |
| 2022-05-15 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2022-06-07 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
2 penalties in the last three years, including $84,143 in fines.
| Date | Type | Amount |
|---|---|---|
| 2024-08-19 | Fine | $61,191 |
| 2023-12-12 | Fine | $22,952 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Consolidated Op Co., LLC (organization) | 5%+ Direct Ownership Interest · 100% | |
| Consolidated Health Holdings, LLC (organization) | 5%+ Indirect Ownership Interest | |
| Consolidated Health LLC (organization) | 5%+ Indirect Ownership Interest | |
| NE Baker Holdings, LLC (organization) | 5%+ Indirect Ownership Interest | |
| The Stephen L. Rosedale 2012 Spousal Trust (organization) | 5%+ Indirect Ownership Interest | |
| Avis (Ohio) Mgmt Co., LLC (organization) | Administrator · NOT APPLICABLE | |
| C.R. Stoltz Irrevocable Trust (organization) | Administrator · NOT APPLICABLE | |
| Consolidated Health Holdings, LLC (organization) | Administrator · NOT APPLICABLE | |
| Consolidated Health LLC (organization) | Administrator · NOT APPLICABLE | |
| Hoffman, Scott (individual) | Administrator · NOT APPLICABLE | |
| I. Rosedale Irrevocable Trust (organization) | Administrator · NOT APPLICABLE | |
| Kibisu, Philip (individual) | Administrator · NOT APPLICABLE | |
| NE Baker Holdings, LLC (organization) | Administrator · NOT APPLICABLE | |
| R.S. Wilheim Irrevocable Trust (organization) | Administrator · NOT APPLICABLE | |
| Ronald S Wilheim 2012 Spousal Trust (organization) | Administrator · NOT APPLICABLE | |
| Rosedale Family Investment Company, INC (organization) | Administrator · NOT APPLICABLE | |
| RRW, LLC (organization) | Administrator · NOT APPLICABLE | |
| S.L. Rosedale Irrevocable Trust (organization) | Administrator · NOT APPLICABLE | |
| The Stephen L. Rosedale 2012 Spousal Trust (organization) | Administrator · NOT APPLICABLE | |
| Wilheim Family Investment Company, INC. (organization) | Administrator · NOT APPLICABLE | |
| Romeo, Dominic (individual) | Corporate Officer · NOT APPLICABLE | |
| Stoltz, Charles (individual) | Corporate Officer · NOT APPLICABLE | |
| Wilheim, Ronald (individual) | Corporate Officer · NOT APPLICABLE | |
| Odenthal, Richard (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Avis (Ohio) Mgmt Co., LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Groves, Donna (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Hoffman, Scott (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Kibisu, Philip (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Romeo, Dominic (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Hanover Healthcare Center?
Hanover Healthcare Center has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in Ohio.
How many beds does Hanover Healthcare Center have?
It has 125 certified beds and cares for about 113 residents per day.
Has Hanover Healthcare Center been fined?
Yes. CMS lists 2 penalties totaling $84,143 in the last three years.
Who owns Hanover Healthcare Center?
It is part of Communicare Health and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Hanover Healthcare Center?
(330) 837-1741. The facility is located at 435 Avis Avenue NW, Massillon, OH 44646.
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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.