Life Care Center of Hendersonville
Nursing Home · Hendersonville, NC
CMS certification number345463
Contact & location
400 Thompson StreetHendersonville, NC 28792
Henderson County
- Phone
- (828) 697-4348
- ZIP code
- 28792 – all care providers
Facility details
- Certified beds
- 80
- Residents per day
- 67.0 (84% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- Hendersonville Medical Investors, LLC
- Chain
- Life Care Centers of America (194 facilities, avg 3.4★)
- Medicare certified since
- July 19, 1994
- Participates in
- Medicare and Medicaid
- Council
- Both council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.61 (state 3.83 · U.S. 3.86)
- Registered nurses (RN)
- 0.76 (state 0.61 · U.S. 0.69)
- Licensed practical nurses
- 1.30 (state 0.89 · U.S. 0.86)
- Nurse aides
- 1.55 (state 2.34 · U.S. 2.32)
- Weekend total
- 2.93 (state 3.40 · U.S. 3.42)
- Nursing staff turnover
- 56.5 (state 49.0 · U.S. 45.8)%
- RN turnover
- 71.4 (state 45.7 · U.S. 42.9)%
- Administrators who left
- 1 in the last year
Inspections
- Last standard inspection
- August 27, 2025
- Health deficiencies (last cycle)
- 5.0 (state 4.8 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 32 health · 17 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-08-27 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. F0727 · Nursing and Physician Services Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2025-09-18 |
| 2025-08-27 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-09-18 |
| 2025-08-27 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. F0808 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-09-18 |
| 2025-08-27 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-09-18 |
| 2025-08-27 | Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2025-09-18 |
| 2024-11-22 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-04 |
| 2024-11-22 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-04 |
| 2024-08-22 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-11-22 |
| 2024-08-22 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. F0636 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-22 |
| 2024-08-22 | Assure that each resident’s assessment is updated at least once every 3 months. F0638 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-22 |
| 2024-08-22 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. F0640 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
B No actual harm, potential for minimal harm |
Corrected 2024-11-22 |
| 2024-07-19 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2024-08-22 |
| 2024-07-19 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2024-08-22 |
| 2024-07-19 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-22 |
| 2024-07-19 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-11-22 |
| 2024-07-19 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. F0803 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-22 |
| 2024-07-19 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-22 |
| 2024-07-19 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-22 |
| 2024-07-19 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-22 |
| 2024-07-19 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. F0806 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-22 |
| 2024-07-19 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. F0809 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-22 |
| 2023-02-10 | Dispose of garbage and refuse properly. F0814 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2023-03-26 |
| 2023-02-10 | Perform COVID19 testing on residents and staff. F0886 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2023-03-26 |
| 2023-02-10 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-03-26 |
| 2023-02-10 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-03-26 |
| 2023-02-10 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-03-26 |
| 2023-02-10 | Allow residents to self-administer drugs if determined clinically appropriate. F0554 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-26 |
| 2023-02-10 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-26 |
| 2023-02-10 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-26 |
| 2023-02-10 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-26 |
| 2023-02-10 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2023-03-26 |
| 2023-02-10 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. F0661 · Resident Assessment and Care Planning Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2023-03-26 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
3 penalties in the last three years, including $40,986 in fines.
| Date | Type | Amount |
|---|---|---|
| 2024-07-19 | Payment Denial | 110 days payment denial |
| 2024-07-19 | Fine | $30,459 |
| 2024-07-19 | Fine | $10,527 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Burnett, Olivia (individual) | Administrator · NOT APPLICABLE | |
| Hendersonville Medical Investors, LLC (organization) | Administrator · NOT APPLICABLE | |
| Life Care Centers of America, INC. (organization) | Administrator · NOT APPLICABLE | |
| Preston, Forrest (individual) | Administrator · NOT APPLICABLE | |
| Rohrer, Mark (individual) | Administrator · NOT APPLICABLE | |
| Cross, Cindy (individual) | Corporate Officer · NOT APPLICABLE | |
| Henry, Terry (individual) | Corporate Officer · NOT APPLICABLE | |
| Lay, Lisa (individual) | Corporate Officer · NOT APPLICABLE | |
| Swanker, Richard (individual) | Corporate Officer · NOT APPLICABLE | |
| Thurmond, Joan (individual) | Corporate Officer · NOT APPLICABLE | |
| Developers Investment Company INC (organization) | Direct Ownership Interest · NOT APPLICABLE | |
| Preston, Forrest (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Burnett, Olivia (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Hunt, Windy (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Solomon, Jennifer (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Burnett, Olivia (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Developers Investment Company INC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Fletcher, Todd (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Hendersonville Medical Investors, LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Hunt, Windy (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Life Care Centers of America, INC. (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Preston, Aubrey (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Rohrer, Mark (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Solomon, Jennifer (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Ziegler, James (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Life Care Center of Hendersonville?
Life Care Center of Hendersonville has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.9-star average in North Carolina.
How many beds does Life Care Center of Hendersonville have?
It has 80 certified beds and cares for about 67 residents per day.
Has Life Care Center of Hendersonville been fined?
Yes. CMS lists 3 penalties totaling $40,986 in the last three years.
Who owns Life Care Center of Hendersonville?
It is part of Life Care Centers of America and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Life Care Center of Hendersonville?
(828) 697-4348. The facility is located at 400 Thompson Street, Hendersonville, NC 28792.
Other nursing homes in Hendersonville
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Carolina Village Inc
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The Greens at Hendersonville
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The Laurels of Hendersonville
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Valley Hill Health & Rehab Center
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Orchard Valley Health and Rehabilitation
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★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.