Valley View Care and Rehabilitation
Nursing Home · Andrews, NC
CMS certification number345426
Contact & location
551 Kent StreetAndrews, NC 28901
Cherokee County
- Phone
- (828) 321-3075
- ZIP code
- 28901 – all care providers
Facility details
- Certified beds
- 76
- Residents per day
- 61.4 (81% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- 551 Kent Street Opco LLC
- Chain
- Avardis Health (38 facilities, avg 2.0★)
- Medicare certified since
- October 15, 1992
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.23 (state 3.83 · U.S. 3.86)
- Registered nurses (RN)
- 0.98 (state 0.61 · U.S. 0.69)
- Licensed practical nurses
- 0.49 (state 0.89 · U.S. 0.86)
- Nurse aides
- 1.76 (state 2.34 · U.S. 2.32)
- Weekend total
- 2.66 (state 3.40 · U.S. 3.42)
- Nursing staff turnover
- 50.0 (state 49.0 · U.S. 45.8)%
- RN turnover
- 38.5 (state 45.7 · U.S. 42.9)%
- Administrators who left
- 1 in the last year
Inspections
- Last standard inspection
- April 30, 2026
- Health deficiencies (last cycle)
- 10.0 (state 4.8 · U.S. 9.3)
- From complaints
- 4
- Citations on record (3 years)
- 30 health · 16 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-06-04 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2026-06-23 |
| 2026-06-04 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-23 |
| 2026-06-04 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-23 |
| 2026-06-04 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-23 |
| 2026-04-30 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-06-04 |
| 2026-04-30 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-04 |
| 2026-04-30 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. F0636 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-04 |
| 2026-04-30 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-04 |
| 2026-04-30 | Provide bedrooms that don't allow residents to see each other when privacy is needed. F0914 · Environmental Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-04 |
| 2026-04-30 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. F0838 · Administration Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2026-05-25 |
| 2025-03-14 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-04-10 |
| 2025-03-14 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-04-10 |
| 2025-03-14 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-04-10 |
| 2025-03-14 | Provide or obtain dental services for each resident. F0791 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-04-10 |
| 2025-03-14 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-10 |
| 2025-03-14 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-10 |
| 2023-11-02 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies · complaint inspection |
G Actual harm |
Corrected 2023-11-27 |
| 2023-11-02 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies |
G Actual harm |
Corrected 2023-11-27 |
| 2023-11-02 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2023-11-27 |
| 2023-11-02 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. F0882 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2023-11-27 |
| 2023-11-02 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. F0582 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-11-27 |
| 2023-11-02 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-11-27 |
| 2023-11-02 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-11-27 |
| 2023-11-02 | Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-11-27 |
| 2023-11-02 | Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-27 |
| 2023-11-02 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-27 |
| 2023-11-02 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-27 |
| 2023-11-02 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-27 |
| 2023-11-02 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-27 |
| 2023-11-02 | Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-27 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
2 penalties in the last three years, including $9,770 in fines.
| Date | Type | Amount |
|---|---|---|
| 2023-11-02 | Fine | $6,305 |
| 2023-11-02 | Fine | $3,465 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| FC Encore Andrews, LLC (organization) | 5%+ Security Interest · NOT APPLICABLE | |
| FC Encore Andrews, LLC (organization) | Administrator · NOT APPLICABLE | |
| Hedden, Audrey (individual) | Administrator · NOT APPLICABLE | |
| Hoback, Tiffany (individual) | Administrator · NOT APPLICABLE | |
| Jones, Tequilla (individual) | Administrator · NOT APPLICABLE | |
| Semones, Brandi (individual) | Administrator · NOT APPLICABLE | |
| SNF MGR LLC (organization) | Administrator · NOT APPLICABLE | |
| Stanley, Amy (individual) | Administrator · NOT APPLICABLE | |
| Stover, Lani (individual) | Administrator · NOT APPLICABLE | |
| Andrews Parentco LLC (organization) | Direct Ownership Interest · NOT APPLICABLE | |
| Ncop Holdco LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Nu C II Irrevocable Trust (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Nu C Irrevocable Trust (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| SNF Care Centers LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Westcar Holdco LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Zenith Holdco II LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Zenith Holdco LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Hoback, Tiffany (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Semones, Brandi (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Hedden, Audrey (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Hoback, Tiffany (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Jones, Tequilla (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Semones, Brandi (individual) | Operational/managerial Control · NOT APPLICABLE | |
| SNF MGR LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Stanley, Amy (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Stover, Lani (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Valley View Care and Rehabilitation?
Valley View Care and Rehabilitation has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.9-star average in North Carolina.
How many beds does Valley View Care and Rehabilitation have?
It has 76 certified beds and cares for about 61 residents per day.
Has Valley View Care and Rehabilitation been fined?
Yes. CMS lists 2 penalties totaling $9,770 in the last three years.
Who owns Valley View Care and Rehabilitation?
It is part of Avardis Health and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Valley View Care and Rehabilitation?
(828) 321-3075. The facility is located at 551 Kent Street, Andrews, NC 28901.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.