Glenflora
Nursing Home · Lumberton, NC
CMS certification number345194
Contact & location
5701 Fayetteville RoadLumberton, NC 28360
Robeson County
- Phone
- (910) 739-2821
- ZIP code
- 28360 – all care providers
Facility details
- Certified beds
- 52
- Residents per day
- 47.3 (91% occupied)
- Ownership
- Non profit - Corporation
- Chain
- Lutheran Services Carolinas (9 facilities, avg 4.2★)
- Medicare certified since
- June 11, 1979
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.60 (state 3.83 · U.S. 3.86)
- Registered nurses (RN)
- 0.40 (state 0.61 · U.S. 0.69)
- Licensed practical nurses
- 1.15 (state 0.89 · U.S. 0.86)
- Nurse aides
- 3.06 (state 2.34 · U.S. 2.32)
- Weekend total
- 3.95 (state 3.40 · U.S. 3.42)
- Nursing staff turnover
- 54.4 (state 49.0 · U.S. 45.8)%
- RN turnover
- 75.0 (state 45.7 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- February 12, 2026
- Health deficiencies (last cycle)
- 2.0 (state 4.8 · U.S. 9.3)
- From complaints
- 1
- Citations on record (3 years)
- 4 health · 4 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-05-28 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2026-05-01 |
| 2026-02-12 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2023-12-04 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2023-11-02 |
| 2023-08-24 | Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2023-09-01 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $14,689 in fines.
| Date | Type | Amount |
|---|---|---|
| 2023-12-04 | Fine | $14,689 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Glenflora (organization) | Administrator · NOT APPLICABLE | |
| Locklear, Austin (individual) | Administrator · NOT APPLICABLE | |
| Locklear, Charlene (individual) | Administrator · NOT APPLICABLE | |
| Lsa Management INC. (organization) | Administrator · NOT APPLICABLE | |
| Lutheran Services for the Aging, INC. (organization) | Administrator · NOT APPLICABLE | |
| Nickerson, Kirby (individual) | Administrator · NOT APPLICABLE | |
| Smith, Kesha (individual) | Administrator · NOT APPLICABLE | |
| Kropp, Randall (individual) | Corporate Director · NOT APPLICABLE | |
| Smith, Kesha (individual) | Corporate Director · NOT APPLICABLE | |
| Maddry, Karen (individual) | Corporate Officer · NOT APPLICABLE | |
| Nickerson, Kirby (individual) | Corporate Officer · NOT APPLICABLE | |
| Lutheran Services for the Aging, INC. (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Goins, Ted (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Herman, Richard (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Maddry, Karen (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Nelson, Douglas (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Glenflora (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Goins, Ted (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Locklear, Austin (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Locklear, Charlene (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Lsa Management INC. (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Lutheran Services for the Aging, INC. (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Smith, Kesha (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Goins, Ted (individual) | Trustee Of The Snf · NOT APPLICABLE | |
| Herman, Richard (individual) | Trustee Of The Snf · NOT APPLICABLE | |
| Lutheran Services for the Aging, INC. (organization) | Trustee Of The Snf · NOT APPLICABLE |
Frequently asked questions
What is the rating of Glenflora?
Glenflora has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.9-star average in North Carolina.
How many beds does Glenflora have?
It has 52 certified beds and cares for about 47 residents per day.
Has Glenflora been fined?
Yes. CMS lists 1 penalty totaling $14,689 in the last three years.
Who owns Glenflora?
It is part of Lutheran Services Carolinas and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Glenflora?
(910) 739-2821. The facility is located at 5701 Fayetteville Road, Lumberton, NC 28360.
Other nursing homes in Lumberton
-
Wesley Pines Retirement Community
Nursing Home · Lumberton, NC · 62 beds
★★★★ -
Harborview Lumberton
Nursing Home · Lumberton, NC · 122 beds
★★★ -
The Carrolton of Lumberton
Nursing Home · Lumberton, NC · 90 beds
★ -
Woodhaven Nursing Center
Nursing Home · Lumberton, NC · 115 beds
★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.