White Oak Manor-Shelby
Nursing Home · Shelby, NC
CMS certification number345171
Contact & location
401 N Morgan StreetShelby, NC 28150
Cleveland County
- Phone
- (704) 482-7326
- ZIP code
- 28150 – all care providers
Facility details
- Certified beds
- 160
- Residents per day
- 112.4 (70% occupied)
- Ownership
- For profit - Corporation
- Legal name
- NHC Healthcare/Shelby, LLC
- Chain
- National Healthcare Corporation (69 facilities, avg 4.0★)
- Medicare certified since
- October 26, 1977
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.43 (state 3.83 · U.S. 3.86)
- Registered nurses (RN)
- 0.43 (state 0.61 · U.S. 0.69)
- Licensed practical nurses
- 0.99 (state 0.89 · U.S. 0.86)
- Nurse aides
- 2.01 (state 2.34 · U.S. 2.32)
- Weekend total
- 3.02 (state 3.40 · U.S. 3.42)
- Nursing staff turnover
- 62.8 (state 49.0 · U.S. 45.8)%
- RN turnover
- 33.3 (state 45.7 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- August 28, 2025
- Health deficiencies (last cycle)
- 3.0 (state 4.8 · U.S. 9.3)
- From complaints
- 1
- Citations on record (3 years)
- 18 health · 11 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-03-12 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Past Non-Compliance |
| 2025-08-28 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-09-17 |
| 2025-08-28 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-09-17 |
| 2025-07-23 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-08-28 |
| 2025-07-23 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-28 |
| 2024-10-21 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2024-11-15 |
| 2024-10-21 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. F0882 · Infection Control Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2024-11-15 |
| 2024-10-21 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-15 |
| 2024-05-23 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2024-06-21 |
| 2024-05-23 | Provide activities to meet all resident's needs. F0679 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-06-21 |
| 2024-05-23 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-06-21 |
| 2024-05-23 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. F0809 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-06-21 |
| 2024-05-23 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-21 |
| 2024-05-23 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-21 |
| 2024-05-23 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-21 |
| 2023-02-28 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
J Immediate jeopardy to resident health or safety |
Corrected 2023-03-24 |
| 2023-02-28 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
J Immediate jeopardy to resident health or safety |
Corrected 2023-03-24 |
| 2023-02-28 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-24 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
6 penalties in the last three years, including $42,972 in fines.
| Date | Type | Amount |
|---|---|---|
| 2026-03-12 | Fine | $10,868 |
| 2025-07-23 | Payment Denial | 34 days payment denial |
| 2025-07-23 | Fine | $11,700 |
| 2025-07-23 | Fine | $3,931 |
| 2025-07-23 | Fine | $3,931 |
| 2024-05-23 | Fine | $12,542 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Blackrock INC (organization) | Administrator · NOT APPLICABLE | |
| Clark, Kevin (individual) | Administrator · NOT APPLICABLE | |
| Forsey, Gregory (individual) | Administrator · NOT APPLICABLE | |
| Kidd, Brian (individual) | Administrator · NOT APPLICABLE | |
| Lombardo, Crystal (individual) | Administrator · NOT APPLICABLE | |
| Flatt, Stephen (individual) | Corporate Director · NOT APPLICABLE | |
| Piercey, Lisa (individual) | Corporate Director · NOT APPLICABLE | |
| Flatt, Ben (individual) | Corporate Officer · NOT APPLICABLE | |
| Kidd, Brian (individual) | Corporate Officer · NOT APPLICABLE | |
| McCreary, Josh (individual) | Corporate Officer · NOT APPLICABLE | |
| Abernathy, James (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Adams, Robert (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Adams, William (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Flatt, Ben (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Flatt, Stephen (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Hassan, Emil (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Kidd, Brian (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Laroche, Richard (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| McCreary, Josh (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Morgan Stanley Institutional Advisors LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Trail, Sandra (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Flatt, Stephen (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Adams, Robert (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Clark, Kevin (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Flatt, Stephen (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Forsey, Gregory (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Higby, Michelle (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Kidd, Brian (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Lombardo, Crystal (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of White Oak Manor-Shelby?
White Oak Manor-Shelby has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.9-star average in North Carolina.
How many beds does White Oak Manor-Shelby have?
It has 160 certified beds and cares for about 112 residents per day.
Has White Oak Manor-Shelby been fined?
Yes. CMS lists 6 penalties totaling $42,972 in the last three years.
Who owns White Oak Manor-Shelby?
It is part of National Healthcare Corporation and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of White Oak Manor-Shelby?
(704) 482-7326. The facility is located at 401 N Morgan Street, Shelby, NC 28150.
Other nursing homes in Shelby
-
Cleveland Pines
Nursing Home · Shelby, NC · 120 beds
★★★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.