Highlands Living Center
Nursing Home · Pittsford, NY
CMS certification number335786
Contact & location
500 Hahnemann TrailPittsford, NY 14534
Monroe County
- Phone
- (585) 383-1700
- ZIP code
- 14534 – all care providers
Facility details
- Certified beds
- 122
- Residents per day
- 115.3 (95% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- The Highlands Living Center INC
- Medicare certified since
- July 10, 1995
- Participates in
- Medicare and Medicaid
- Continuing care
- Part of a continuing care retirement community
- Council
- Both council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.55 (state 3.62 · U.S. 3.86)
- Registered nurses (RN)
- 0.45 (state 0.71 · U.S. 0.69)
- Licensed practical nurses
- 1.17 (state 0.76 · U.S. 0.86)
- Nurse aides
- 1.93 (state 2.15 · U.S. 2.32)
- Weekend total
- 3.01 (state 3.18 · U.S. 3.42)
- Nursing staff turnover
- 60.3 (state 40.3 · U.S. 45.8)%
- RN turnover
- 57.1 (state 39.8 · U.S. 42.9)%
- Administrators who left
- 1 in the last year
Inspections
- Last standard inspection
- February 19, 2025
- Health deficiencies (last cycle)
- 10.0 (state 8.0 · U.S. 9.3)
- From complaints
- 2
- Citations on record (3 years)
- 19 health · 14 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-05-28 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Deficient, Provider has no plan of correction |
| 2026-05-28 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Deficient, Provider has no plan of correction |
| 2025-02-19 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-04-15 |
| 2025-02-19 | Make sure that a working call system is available in each resident's bathroom and bathing area. F0919 · Environmental Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-04-15 |
| 2025-02-19 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921 · Environmental Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-04-15 |
| 2025-02-19 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-15 |
| 2025-02-19 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-15 |
| 2025-02-19 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-15 |
| 2025-02-19 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-15 |
| 2025-02-19 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-15 |
| 2023-06-09 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-07-26 |
| 2023-06-09 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-08-24 |
| 2023-06-09 | Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards. F0836 · Administration Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-07-26 |
| 2023-06-09 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-07-26 |
| 2023-06-09 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-07-26 |
| 2023-06-09 | Provide or obtain dental services for each resident. F0791 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-07-26 |
| 2021-09-02 | Report COVID19 data to residents and families. F0885 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2021-10-07 |
| 2021-09-02 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-10-07 |
| 2021-09-02 | Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2021-10-07 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Busari, Samuel (individual) | Administrator · NOT APPLICABLE | |
| Nicholas, Nirmala (individual) | Administrator · NOT APPLICABLE | |
| Strong Partners Healthsystem, INC (organization) | Administrator · NOT APPLICABLE | |
| Yale, Elizabeth (individual) | Administrator · NOT APPLICABLE | |
| Busari, Samuel (individual) | Corporate Officer · NOT APPLICABLE | |
| Garrett, Elizabeth (individual) | Corporate Officer · NOT APPLICABLE | |
| Hall, William (individual) | Corporate Officer · NOT APPLICABLE | |
| Latella, Robert (individual) | Corporate Officer · NOT APPLICABLE | |
| Magee, Robbie (individual) | Corporate Officer · NOT APPLICABLE | |
| McCann, Robert (individual) | Corporate Officer · NOT APPLICABLE | |
| Riordan, Michael (individual) | Corporate Officer · NOT APPLICABLE | |
| Vanstrydonck, Gerald (individual) | Corporate Officer · NOT APPLICABLE | |
| Yale, Elizabeth (individual) | Corporate Officer · NOT APPLICABLE | |
| Busari, Samuel (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Nicholas, Nirmala (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Strong Partners Healthsystem, INC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Strong Partners Healthsystem, INC (organization) | Trustee Of The Snf · NOT APPLICABLE |
Frequently asked questions
What is the rating of Highlands Living Center?
Highlands Living Center has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in New York.
How many beds does Highlands Living Center have?
It has 122 certified beds and cares for about 115 residents per day.
Has Highlands Living Center been fined?
CMS lists no federal fines or payment denials in the last three years.
What is the phone number of Highlands Living Center?
(585) 383-1700. The facility is located at 500 Hahnemann Trail, Pittsford, NY 14534.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.