Our Lady of Mercy Life Center
Nursing Home · Guilderland, NY
CMS certification number335767
This facility was cited for abuse, neglect or exploitation in a recent inspection (CMS abuse icon).
Contact & location
2 Mercycare LaneGuilderland, NY 12084
Albany County
- Phone
- (518) 464-8100
- ZIP code
- 12084 – all care providers
Facility details
- Certified beds
- 160
- Residents per day
- 149.4 (93% occupied)
- Ownership
- Non profit - Corporation
- Chain
- Trinity Health (19 facilities, avg 3.3★)
- Medicare certified since
- July 1, 1993
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.62 (state 3.62 · U.S. 3.86)
- Registered nurses (RN)
- 0.79 (state 0.71 · U.S. 0.69)
- Licensed practical nurses
- 1.02 (state 0.76 · U.S. 0.86)
- Nurse aides
- 1.81 (state 2.15 · U.S. 2.32)
- Weekend total
- 3.33 (state 3.18 · U.S. 3.42)
- Nursing staff turnover
- 50.3 (state 40.3 · U.S. 45.8)%
- RN turnover
- 40.5 (state 39.8 · U.S. 42.9)%
Inspections
- Last standard inspection
- October 15, 2024
- Health deficiencies (last cycle)
- 15.0 (state 8.0 · U.S. 9.3)
- From complaints
- 2
- Citations on record (3 years)
- 25 health · 7 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2024-10-15 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585 · Resident Rights Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-12-06 |
| 2024-10-15 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-11-22 |
| 2024-10-15 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-12-04 |
| 2024-10-15 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-11-29 |
| 2024-10-15 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-10-15 |
| 2024-10-15 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-12-06 |
| 2024-10-15 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-22 |
| 2024-10-15 | Allow residents to self-administer drugs if determined clinically appropriate. F0554 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-02 |
| 2024-10-15 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-28 |
| 2024-10-15 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-28 |
| 2024-10-15 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-28 |
| 2024-10-15 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-06 |
| 2024-10-15 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-06 |
| 2024-10-15 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-06 |
| 2024-10-15 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-06 |
| 2024-09-20 | Protect each resident from the wrongful use of the resident's belongings or money. F0602 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-11 |
| 2022-02-14 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-04-13 |
| 2022-02-14 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-04-13 |
| 2022-02-14 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-04-13 |
| 2022-02-14 | Provide timely, quality laboratory services/tests to meet the needs of residents. F0770 · Administration Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-04-13 |
| 2022-02-14 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-04-13 |
| 2022-02-14 | Dispose of garbage and refuse properly. F0814 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-04-13 |
| 2022-02-14 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-04-13 |
| 2019-08-13 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2019-09-30 |
| 2019-08-13 | Dispose of garbage and refuse properly. F0814 · Nutrition and Dietary Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2019-09-30 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| ST Peters Health Partners (organization) | 5%+ Direct Ownership Interest · 100% | |
| Burke, Michael (individual) | Administrator · NOT APPLICABLE | |
| Ellison, Cynthia (individual) | Administrator · NOT APPLICABLE | |
| Farrell, Eric (individual) | Administrator · NOT APPLICABLE | |
| Hanks, Steven (individual) | Administrator · NOT APPLICABLE | |
| Isacksen, Daniel (individual) | Administrator · NOT APPLICABLE | |
| Mazzacco, Michelle (individual) | Administrator · NOT APPLICABLE | |
| McDonough, Michael (individual) | Administrator · NOT APPLICABLE | |
| Signor, Kristin (individual) | Administrator · NOT APPLICABLE | |
| ST Peters Health Partners (organization) | Administrator · NOT APPLICABLE | |
| Sullivan-Smith, Sandra (individual) | Administrator · NOT APPLICABLE | |
| Trinity Health Corporation (organization) | Administrator · NOT APPLICABLE | |
| Bala, Guha (individual) | Corporate Director · NOT APPLICABLE | |
| Hanks, Steven (individual) | Corporate Director · NOT APPLICABLE | |
| Isacksen, Daniel (individual) | Corporate Director · NOT APPLICABLE | |
| Lapczynski, Patricia (individual) | Corporate Director · NOT APPLICABLE | |
| McCormick, Robert (individual) | Corporate Director · NOT APPLICABLE | |
| Meath, Michael (individual) | Corporate Director · NOT APPLICABLE | |
| Myers, Gina (individual) | Corporate Director · NOT APPLICABLE | |
| Pollard, Merriette (individual) | Corporate Director · NOT APPLICABLE | |
| Sullivan, Marguerite (individual) | Corporate Director · NOT APPLICABLE | |
| Sweet Zavaglia, Kerri (individual) | Corporate Director · NOT APPLICABLE | |
| Tofade, Oluwatoyin (individual) | Corporate Director · NOT APPLICABLE | |
| Farrell, Eric (individual) | Corporate Officer · NOT APPLICABLE | |
| Jimino, Kathleen (individual) | Corporate Officer · NOT APPLICABLE | |
| Marshall, John (individual) | Corporate Officer · NOT APPLICABLE | |
| Signor, Kristin (individual) | Corporate Officer · NOT APPLICABLE | |
| Wildridge, William (individual) | Corporate Officer · NOT APPLICABLE | |
| Burke, Michael (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Mazzacco, Michelle (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Signor, Kristin (individual) | Operational/managerial Control · NOT APPLICABLE | |
| ST Peters Health Partners (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Sullivan-Smith, Sandra (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Trinity Health Corporation (organization) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Our Lady of Mercy Life Center?
Our Lady of Mercy Life Center has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in New York.
How many beds does Our Lady of Mercy Life Center have?
It has 160 certified beds and cares for about 149 residents per day.
Has Our Lady of Mercy Life Center been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns Our Lady of Mercy Life Center?
It is part of Trinity Health and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Our Lady of Mercy Life Center?
(518) 464-8100. The facility is located at 2 Mercycare Lane, Guilderland, NY 12084.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.