Eddy Heritage House Nursing and Rehabilitation CTR
Nursing Home · Troy, NY
CMS certification number335760
CMS lists this nursing home as a Special Focus Facility candidate – one of the lowest-performing nursing homes in its state based on inspection history.
This facility was cited for abuse, neglect or exploitation in a recent inspection (CMS abuse icon).
Contact & location
2920 Tibbits AvenueTroy, NY 12180
Rensselaer County
- Phone
- (518) 274-4125
- ZIP code
- 12180 – all care providers
Facility details
- Certified beds
- 120
- Residents per day
- 108.5 (90% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- Heritage House Nursing Center, INC
- Chain
- Trinity Health (19 facilities, avg 3.3★)
- Medicare certified since
- November 12, 1992
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.90 (state 3.62 · U.S. 3.86)
- Registered nurses (RN)
- 0.70 (state 0.71 · U.S. 0.69)
- Licensed practical nurses
- 1.12 (state 0.76 · U.S. 0.86)
- Nurse aides
- 2.08 (state 2.15 · U.S. 2.32)
- Weekend total
- 3.40 (state 3.18 · U.S. 3.42)
- Nursing staff turnover
- 53.0 (state 40.3 · U.S. 45.8)%
- RN turnover
- 51.9 (state 39.8 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- February 27, 2024
- Health deficiencies (last cycle)
- 18.0 (state 8.0 · U.S. 9.3)
- From complaints
- 10
- Citations on record (3 years)
- 29 health · 13 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-11-26 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2026-01-15 |
| 2025-11-26 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2026-01-15 |
| 2025-11-26 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-01-15 |
| 2025-11-26 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-15 |
| 2025-11-26 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-15 |
| 2025-11-26 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-15 |
| 2025-11-26 | Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care. F0710 · Nursing and Physician Services Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-14 |
| 2025-11-26 | Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-14 |
| 2025-11-26 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. F0835 · Administration Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-06 |
| 2024-02-27 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-05-25 |
| 2024-02-27 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-05-25 |
| 2024-02-27 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-05-25 |
| 2024-02-27 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-05-25 |
| 2024-02-27 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-18 |
| 2024-02-27 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-16 |
| 2024-02-27 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-16 |
| 2024-02-27 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-25 |
| 2024-02-27 | Dispose of garbage and refuse properly. F0814 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-22 |
| 2024-02-27 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-18 |
| 2024-02-26 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-25 |
| 2024-02-26 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-25 |
| 2024-02-26 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-25 |
| 2021-09-14 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2021-11-15 |
| 2021-09-14 | Dispose of garbage and refuse properly. F0814 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-10-06 |
| 2019-08-01 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2019-09-30 |
| 2019-08-01 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. F0813 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2019-09-30 |
| 2019-08-01 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-09-30 |
| 2019-08-01 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-09-30 |
| 2019-08-01 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-09-30 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| ST Peters Health Partners (organization) | 5%+ Direct Ownership Interest · 100% | |
| Bakar, Melissa (individual) | Administrator · NOT APPLICABLE | |
| Burke, Michael (individual) | Administrator · NOT APPLICABLE | |
| Dunning, Todd (individual) | Administrator · NOT APPLICABLE | |
| Farrell, Eric (individual) | Administrator · NOT APPLICABLE | |
| Hanks, Steven (individual) | Administrator · NOT APPLICABLE | |
| Isacksen, Daniel (individual) | Administrator · NOT APPLICABLE | |
| Lashwa, Debra Jean (individual) | Administrator · NOT APPLICABLE | |
| Mazzacco, Michelle (individual) | Administrator · NOT APPLICABLE | |
| Mier, Sherri (individual) | Administrator · NOT APPLICABLE | |
| Signor, Kristin (individual) | Administrator · NOT APPLICABLE | |
| Spencer, Yolanda (individual) | Administrator · NOT APPLICABLE | |
| ST Peters Health Partners (organization) | Administrator · NOT APPLICABLE | |
| Trinity Health Corporation (organization) | Administrator · NOT APPLICABLE | |
| Bala, Guha (individual) | Corporate Director · NOT APPLICABLE | |
| Hanks, Steven (individual) | Corporate Director · NOT APPLICABLE | |
| Isacksen, Daniel (individual) | Corporate Director · NOT APPLICABLE | |
| Lapczynski, Patricia (individual) | Corporate Director · NOT APPLICABLE | |
| McCormick, Robert (individual) | Corporate Director · NOT APPLICABLE | |
| Meath, Michael (individual) | Corporate Director · NOT APPLICABLE | |
| Myers, Gina (individual) | Corporate Director · NOT APPLICABLE | |
| Pollard, Merriette (individual) | Corporate Director · NOT APPLICABLE | |
| Sullivan, Marguerite (individual) | Corporate Director · NOT APPLICABLE | |
| Sweet Zavaglia, Kerri (individual) | Corporate Director · NOT APPLICABLE | |
| Tofade, Oluwatoyin (individual) | Corporate Director · NOT APPLICABLE | |
| Farrell, Eric (individual) | Corporate Officer · NOT APPLICABLE | |
| Jimino, Kathleen (individual) | Corporate Officer · NOT APPLICABLE | |
| Marshall, John (individual) | Corporate Officer · NOT APPLICABLE | |
| Signor, Kristin (individual) | Corporate Officer · NOT APPLICABLE | |
| Wildridge, William (individual) | Corporate Officer · NOT APPLICABLE | |
| Burke, Michael (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Mazzacco, Michelle (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Mier, Sherri (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Signor, Kristin (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Spencer, Yolanda (individual) | Operational/managerial Control · NOT APPLICABLE | |
| ST Peters Health Partners (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Trinity Health Corporation (organization) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Eddy Heritage House Nursing and Rehabilitation CTR?
Eddy Heritage House Nursing and Rehabilitation CTR has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in New York.
How many beds does Eddy Heritage House Nursing and Rehabilitation CTR have?
It has 120 certified beds and cares for about 109 residents per day.
Has Eddy Heritage House Nursing and Rehabilitation CTR been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns Eddy Heritage House Nursing and Rehabilitation CTR?
It is part of Trinity Health and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Eddy Heritage House Nursing and Rehabilitation CTR?
(518) 274-4125. The facility is located at 2920 Tibbits Avenue, Troy, NY 12180.
Other nursing homes in Troy
-
Eddy Memorial Geriatric Center
Nursing Home · Troy, NY · 80 beds
★★★★ -
Troy Center for Rehabilitation and Nursing
Nursing Home · Troy, NY · 78 beds
★★ -
Troy Victorian Rehabilitation & Nursing Care Cntr
Nursing Home · Troy, NY · 120 beds
★ -
Van Rensselaer Manor
Nursing Home · Troy, NY · 362 beds
★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.