Complete Care at Voorhees, LLC

Nursing Home · Voorhees, NJ

CMS overall rating 2/5 For profit - Limited Liability company

CMS certification number315219

Contact & location

3001 Evesham Road
Voorhees, NJ 08043
Camden County
Phone
(856) 751-1600
ZIP code
08043 – all care providers

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Facility details

Certified beds
190
Residents per day
179.4 (94% occupied)
Ownership
For profit - Limited Liability company
Legal name
Complete Care at Voorhees LLC
Chain
Complete Care (85 facilities, avg 3.1★)
Medicare certified since
February 28, 1986
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 2/5
State avg 3.3
Health inspections★★★★★ 1/5
State avg 2.8
Staffing★★★★★ 2/5
State avg 3.0
Quality measures★★★★★ 5/5
State avg 4.4
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 4/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.53 (state 3.85 · U.S. 3.86)
Registered nurses (RN)
0.32 (state 0.68 · U.S. 0.69)
Licensed practical nurses
0.96 (state 0.93 · U.S. 0.86)
Nurse aides
2.24 (state 2.23 · U.S. 2.32)
Weekend total
3.34 (state 3.50 · U.S. 3.42)
Nursing staff turnover
56.4 (state 39.7 · U.S. 45.8)%
RN turnover
50.0 (state 37.7 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
January 13, 2025
Health deficiencies (last cycle)
11.0 (state 8.8 · U.S. 9.3)
From complaints
7
Citations on record (3 years)
35 health · 11 fire safety · includes immediate jeopardy
DateCitationSeverityStatus
2026-02-19 Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
F0773 · Administration Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-03
2025-08-29 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-10-17
2025-05-02 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-07-11
2025-01-13 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2025-02-21
2025-01-13 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-02-21
2025-01-13 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-02-21
2025-01-13 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-02-21
2025-01-13 Provide appropriate foot care.
F0687 · Quality of Life and Care Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-02-21
2025-01-13 Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-02-21
2025-01-13 Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
F0804 · Nutrition and Dietary Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-02-21
2025-01-13 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-02-21
2025-01-13 Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
F0806 · Nutrition and Dietary Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-02-21
2023-09-29 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 J
Immediate jeopardy to resident health or safety		 Corrected 2023-11-30
2023-09-29 Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
F0582 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-10-28
2023-09-29 Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
F0804 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-10-28
2023-09-29 Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
F0809 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-10-28
2023-09-29 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-10-28
2023-09-29 Implement a program that monitors antibiotic use.
F0881 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-10-28
2023-09-29 Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
F0909 · Environmental Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-10-28
2023-09-29 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-28
2023-09-29 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-28
2023-09-29 Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-28
2023-09-29 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-28
2023-09-29 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-28
2023-09-29 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-28
2023-09-29 Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
F0693 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-28
2023-09-29 Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
F0700 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-28
2023-09-29 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-28
2022-06-07 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
F0756 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-07-11
2022-06-07 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-07-11
2022-06-07 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-07-11
2022-06-07 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-07-11
2022-06-07 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-07-11
2022-06-07 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-07-11
2022-06-07 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-07-11

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

1 penalty in the last three years, including $23,520 in fines.

DateTypeAmount
2026-05-01Fine$23,520

Ownership & management

NameRoleSince
PC NJ2 Opcos LLC (organization)5%+ Direct Ownership Interest · 100%
SMS 2021 Trust (organization)5%+ Indirect Ownership Interest · 95%
Welltower Op, LLC (organization)5%+ Security Interest · NOT APPLICABLE
Aurora Guardian Holdco IV Co-Borrower, LLC (organization)Administrator · NOT APPLICABLE
Aurora Guardian Holdco IV Mezz Borrower, LLC (organization)Administrator · NOT APPLICABLE
Aurora Guardian Holdco IV, LLC (organization)Administrator · NOT APPLICABLE
Aurora Guardian IV Realty, LLC (organization)Administrator · NOT APPLICABLE
Aurora Guardian Partners M7 LLC (organization)Administrator · NOT APPLICABLE
J & R Family Investments, LLC (organization)Administrator · NOT APPLICABLE
J&R M7 Family Investments LLC (organization)Administrator · NOT APPLICABLE
L Friedman 2018 Family Trust (organization)Administrator · NOT APPLICABLE
L Friedman Family Holdings LLC (organization)Administrator · NOT APPLICABLE
Landau Family Investment Trust (organization)Administrator · NOT APPLICABLE
Love, Susan (individual)Administrator · NOT APPLICABLE
M Friedman 2018 Family Trust (organization)Administrator · NOT APPLICABLE
Mercado, Wanda (individual)Administrator · NOT APPLICABLE
PC Wta Acquisition LLC (organization)Administrator · NOT APPLICABLE
PC Wta M7 LLC (organization)Administrator · NOT APPLICABLE
Peace Capital Holdings LLC (organization)Administrator · NOT APPLICABLE
Pecora, Andrew (individual)Administrator · NOT APPLICABLE
Ricciardi, Marissa (individual)Administrator · NOT APPLICABLE
SMS 2021 Trust (organization)Administrator · NOT APPLICABLE
Voorhees Center NJ Owner LLC (organization)Administrator · NOT APPLICABLE
Welltower Op, LLC (organization)Administrator · NOT APPLICABLE
Stein, Shalom (individual)Corporate Officer · NOT APPLICABLE
Stein, Shalom (individual)Indirect Ownership Interest · NOT APPLICABLE
Hoch, Robert (individual)Managing Control - Governing Body · NOT APPLICABLE
Stein, Shalom (individual)Managing Control - Governing Body · NOT APPLICABLE
Hoch, Robert (individual)Operational/managerial Control · NOT APPLICABLE
Love, Susan (individual)Operational/managerial Control · NOT APPLICABLE
Mercado, Wanda (individual)Operational/managerial Control · NOT APPLICABLE
Pecora, Andrew (individual)Operational/managerial Control · NOT APPLICABLE
Solarz, Jeffrey (individual)Operational/managerial Control · NOT APPLICABLE
Stein, Shalom (individual)Trustee Of The Snf · NOT APPLICABLE

Frequently asked questions

What is the rating of Complete Care at Voorhees, LLC?

Complete Care at Voorhees, LLC has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.3-star average in New Jersey.

How many beds does Complete Care at Voorhees, LLC have?

It has 190 certified beds and cares for about 179 residents per day.

Has Complete Care at Voorhees, LLC been fined?

Yes. CMS lists 1 penalty totaling $23,520 in the last three years.

Who owns Complete Care at Voorhees, LLC?

It is part of Complete Care and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Complete Care at Voorhees, LLC?

(856) 751-1600. The facility is located at 3001 Evesham Road, Voorhees, NJ 08043.

Other nursing homes in Voorhees

Compare all nursing homes in Voorhees, NJ →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.