Mineral Springs
Nursing Home · North Conway, NH
CMS certification number305084
Contact & location
1251 White Mountain HighwayNorth Conway, NH 03860
Carroll County
- Phone
- (603) 356-7294
- ZIP code
- 03860 – all care providers
Facility details
- Certified beds
- 87
- Residents per day
- 72.5 (83% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- North Conway SNF Opco LLC
- Chain
- 603 Healthcare (7 facilities, avg 3.6★)
- Medicare certified since
- February 12, 1997
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.05 (state 3.90 · U.S. 3.86)
- Registered nurses (RN)
- 0.94 (state 0.78 · U.S. 0.69)
- Licensed practical nurses
- 0.76 (state 0.78 · U.S. 0.86)
- Nurse aides
- 2.36 (state 2.34 · U.S. 2.32)
- Weekend total
- 3.70 (state 3.47 · U.S. 3.42)
- Nursing staff turnover
- 40.0 (state 44.1 · U.S. 45.8)%
- RN turnover
- 15.4 (state 40.9 · U.S. 42.9)%
- Administrators who left
- 1 in the last year
Inspections
- Last standard inspection
- August 7, 2025
- Health deficiencies (last cycle)
- 1.0 (state 3.9 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 27 health · 12 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-08-07 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-09-16 |
| 2025-02-21 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-05 |
| 2025-02-21 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. F0582 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-21 |
| 2025-02-21 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-03 |
| 2025-02-21 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. F0727 · Nursing and Physician Services Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-18 |
| 2025-02-21 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-28 |
| 2025-02-21 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-27 |
| 2024-09-12 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2024-11-05 |
| 2024-09-12 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-10-04 |
| 2024-09-12 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-10-12 |
| 2024-09-12 | Ensure the activities program is directed by a qualified professional. F0680 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-10-05 |
| 2024-09-12 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. F0882 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-11-04 |
| 2024-09-12 | Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-29 |
| 2024-09-12 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-01 |
| 2024-09-12 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. F0676 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-07 |
| 2024-09-12 | Provide activities to meet all resident's needs. F0679 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-05 |
| 2024-09-12 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-01 |
| 2024-09-12 | Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-05 |
| 2024-09-12 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-12 |
| 2024-09-12 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-25 |
| 2024-09-12 | Have a plan that describes the process for conducting QAPI and QAA activities. F0865 · Administration Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2024-10-23 |
| 2024-05-30 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2024-05-02 |
| 2024-02-01 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-28 |
| 2023-11-08 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2023-12-16 |
| 2023-11-08 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2023-12-04 |
| 2023-11-08 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2023-12-04 |
| 2023-11-08 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-09 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
2 penalties in the last three years, including $32,148 in fines.
| Date | Type | Amount |
|---|---|---|
| 2024-05-30 | Fine | $16,801 |
| 2023-09-13 | Fine | $15,347 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Black Mountain Peak Healthcare, LLC (organization) | 5%+ Direct Ownership Interest · 100% | |
| PR NH Holdings LLC (organization) | 5%+ Indirect Ownership Interest · 48% | |
| RR NH Holdings LLC (organization) | 5%+ Indirect Ownership Interest · 48% | |
| 603 Healthcare LLC (organization) | Administrator · NOT APPLICABLE | |
| Hernandez, Amanda (individual) | Administrator · NOT APPLICABLE | |
| Martin, Chris (individual) | Administrator · NOT APPLICABLE | |
| 603 Healthcare LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Hernandez, Amanda (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Martin, Chris (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Stevenson, Sean (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Mineral Springs?
Mineral Springs has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in New Hampshire.
How many beds does Mineral Springs have?
It has 87 certified beds and cares for about 73 residents per day.
Has Mineral Springs been fined?
Yes. CMS lists 2 penalties totaling $32,148 in the last three years.
Who owns Mineral Springs?
It is part of 603 Healthcare and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Mineral Springs?
(603) 356-7294. The facility is located at 1251 White Mountain Highway, North Conway, NH 03860.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.