Sunterra Springs Independence

Nursing Home · Independence, MO

CMS overall rating 5/5 For profit - Limited Liability company

CMS certification number265864

Contact & location

19200 E 37Th Terrace S
Independence, MO 64057
Jackson County
Phone
(816) 335-3008
ZIP code
64057 – all care providers

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Facility details

Certified beds
38
Residents per day
36.9 (97% occupied)
Ownership
For profit - Limited Liability company
Legal name
Sunterra Independence Oc LLC
Chain
Sunterra Springs (4 facilities, avg 3.8★)
Medicare certified since
November 17, 2017
Participates in
Medicare

CMS star ratings

Overall★★★★★ 5/5
State avg 2.5
Health inspections★★★★★ 4/5
State avg 2.8
Staffing★★★★★ 3/5
State avg 2.2
Quality measures★★★★★ 5/5
State avg 2.7
Long-stay qualityNot rated
Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.11 (state 3.43 · U.S. 3.86)
Registered nurses (RN)
0.97 (state 0.46 · U.S. 0.69)
Licensed practical nurses
0.95 (state 0.68 · U.S. 0.86)
Nurse aides
2.20 (state 2.29 · U.S. 2.32)
Weekend total
3.57 (state 3.02 · U.S. 3.42)
Nursing staff turnover
65.4 (state 56.0 · U.S. 45.8)%
RN turnover
66.7 (state 47.8 · U.S. 42.9)%
Administrators who left
1 in the last year

Inspections

Last standard inspection
February 10, 2025
Health deficiencies (last cycle)
3.0 (state 11.5 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
22 health · 10 fire safety
DateCitationSeverityStatus
2025-02-10 Provide care or services that was trauma informed and/or culturally competent.
F0699 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-27
2025-02-10 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
F0725 · Nursing and Physician Services Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-27
2025-02-10 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-27
2024-12-10 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-15
2023-12-26 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-02
2023-06-08 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-07-21
2023-06-08 Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-07-21
2023-06-08 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
F0655 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-07-21
2023-06-08 Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
F0678 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-07-21
2023-06-08 Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
F0847 · Administration Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-07-21
2023-06-08 Provide a neutral and fair arbitration process and agree to arbitrator and venue.
F0848 · Administration Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-07-21
2023-06-08 Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
F0661 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-21
2023-06-08 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-21
2023-06-08 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-21
2023-06-08 Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-21
2021-09-29 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2021-11-12
2021-09-29 Observe each nurse aide's job performance and give regular training.
F0730 · Nursing and Physician Services Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2021-11-12
2021-09-29 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2021-11-12
2021-09-29 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-11-12
2021-09-29 Protect each resident from the wrongful use of the resident's belongings or money.
F0602 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-11-12
2021-09-29 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-11-12
2021-09-29 Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
F0678 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-11-12

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
BV Pac Holdings LLC (organization)Administrator · NOT APPLICABLE
DLB Legacy LLC (organization)Administrator · NOT APPLICABLE
RMC Enterprises LLC (organization)Administrator · NOT APPLICABLE
Rocky Mountain Care LLC (organization)Administrator · NOT APPLICABLE
Stephens, Elena (individual)Administrator · NOT APPLICABLE
Tadakamalla, Malathi (individual)Administrator · NOT APPLICABLE
RMC Enterprises LLC (organization)Direct Ownership Interest · NOT APPLICABLE
Ball Ventures LLC (organization)Indirect Ownership Interest · NOT APPLICABLE
Ball, Allen (individual)Indirect Ownership Interest · NOT APPLICABLE
Ball, Connie (individual)Indirect Ownership Interest · NOT APPLICABLE
Bangerte, Nathan (individual)Indirect Ownership Interest · NOT APPLICABLE
Bangerter, Dee (individual)Indirect Ownership Interest · NOT APPLICABLE
Bangerter, Edward (individual)Indirect Ownership Interest · NOT APPLICABLE
Bangerter, Johnathan (individual)Indirect Ownership Interest · NOT APPLICABLE
BV Operations LLC. (organization)Indirect Ownership Interest · NOT APPLICABLE
BV Pac Holdings LLC (organization)Indirect Ownership Interest · NOT APPLICABLE
DLB Legacy LLC (organization)Indirect Ownership Interest · NOT APPLICABLE
Rmce Operations LLC (organization)Indirect Ownership Interest · NOT APPLICABLE
Shrader, Richard (individual)Indirect Ownership Interest · NOT APPLICABLE
Bangerte, Nathan (individual)Managing Control - Governing Body · NOT APPLICABLE
Bangerter, Edward (individual)Managing Control - Governing Body · NOT APPLICABLE
Bangerter, Johnathan (individual)Managing Control - Governing Body · NOT APPLICABLE
Darby, Megan (individual)Managing Control - Governing Body · NOT APPLICABLE
Gatherum, Jason (individual)Managing Control - Governing Body · NOT APPLICABLE
Hansen, Kent (individual)Managing Control - Governing Body · NOT APPLICABLE
Neves, Courtney (individual)Managing Control - Governing Body · NOT APPLICABLE
Owens, Jon (individual)Managing Control - Governing Body · NOT APPLICABLE
Snowball, Kelly (individual)Managing Control - Governing Body · NOT APPLICABLE
Gatherum, Jason (individual)Operational/managerial Control · NOT APPLICABLE
Stephens, Elena (individual)Operational/managerial Control · NOT APPLICABLE
Stevens, Gary (individual)Operational/managerial Control · NOT APPLICABLE
Tadakamalla, Malathi (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Sunterra Springs Independence?

Sunterra Springs Independence has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.5-star average in Missouri.

How many beds does Sunterra Springs Independence have?

It has 38 certified beds and cares for about 37 residents per day.

Has Sunterra Springs Independence been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Sunterra Springs Independence?

It is part of Sunterra Springs and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Sunterra Springs Independence?

(816) 335-3008. The facility is located at 19200 E 37Th Terrace S, Independence, MO 64057.

Other nursing homes in Independence

Compare all nursing homes in Independence, MO →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.