Charter House INC
Nursing Home · Rochester, MN
CMS certification number245282
Contact & location
211 Northwest Second StreetRochester, MN 55901
Olmsted County
- Phone
- (507) 266-7862
- ZIP code
- 55901 – all care providers
Facility details
- Certified beds
- 32
- Residents per day
- 13.2 (41% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- Charterhouse INC
- Medicare certified since
- July 1, 1985
- Participates in
- Medicare
- Continuing care
- Part of a continuing care retirement community
- Council
- Both council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 9.47 (state 4.19 · U.S. 3.86)
- Registered nurses (RN)
- 3.47 (state 1.06 · U.S. 0.69)
- Licensed practical nurses
- 1.50 (state 0.61 · U.S. 0.86)
- Nurse aides
- 4.49 (state 2.52 · U.S. 2.32)
- Weekend total
- 8.20 (state 3.71 · U.S. 3.42)
- Nursing staff turnover
- 53.8 (state 42.2 · U.S. 45.8)%
- RN turnover
- 45.5 (state 38.6 · U.S. 42.9)%
- Administrators who left
- 1 in the last year
Inspections
- Last standard inspection
- December 31, 2025
- Health deficiencies (last cycle)
- 1.0 (state 7.0 · U.S. 9.3)
- From complaints
- 1
- Citations on record (3 years)
- 10 health · 9 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-05-19 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-06-29 |
| 2024-10-16 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-22 |
| 2024-10-16 | Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-22 |
| 2024-08-29 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-30 |
| 2024-08-29 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-30 |
| 2024-08-29 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
C No actual harm, potential for minimal harm |
Corrected 2024-09-30 |
| 2024-02-12 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2024-02-09 |
| 2023-11-16 | Allow residents to self-administer drugs if determined clinically appropriate. F0554 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-01-02 |
| 2023-11-16 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-01-02 |
| 2023-11-16 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-01-02 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $8,824 in fines.
| Date | Type | Amount |
|---|---|---|
| 2024-02-12 | Fine | $8,824 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Rustad, Christopher (individual) | Administrator · NOT APPLICABLE | |
| Verdoorn, Brandon (individual) | Administrator · NOT APPLICABLE | |
| Avikainen, Bridget (individual) | Corporate Director · NOT APPLICABLE | |
| Bauer, Brent (individual) | Corporate Director · NOT APPLICABLE | |
| Buechler, Tamara (individual) | Corporate Director · NOT APPLICABLE | |
| Lebrasseur, Nathan (individual) | Corporate Director · NOT APPLICABLE | |
| Pignolo, Robert (individual) | Corporate Director · NOT APPLICABLE | |
| Poe, Johnathan (individual) | Corporate Director · NOT APPLICABLE | |
| Rustad, Christopher (individual) | Corporate Director · NOT APPLICABLE | |
| Avikainen, Bridget (individual) | Corporate Officer · NOT APPLICABLE | |
| Rustad, Christopher (individual) | Corporate Officer · NOT APPLICABLE | |
| Alix, Jay (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Baicker, Katherine (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Baker, Douglas (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Bilicic, George (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Brown, Sally (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Burns, Ursula (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Caine, Natalie (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Callstrom, Matthew (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Comfere, Nneka (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Dahlen, Dennis (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Davis, Jed (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Davis, Richard (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Didehban, Roshanak (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Dunn, Ajani (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Famuyide, Abimbola (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Farrugia, Gianrico (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Fonseca, Rafael (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Francis, James (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Gerberding, Julie (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Gorman, Paul (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Gray, Richard (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Hara, Amy (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Hubert, Sherry (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| McLaughlin, Sarah (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Peck, Kristin (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Peretsman, Nancy (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Powell, Michael (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Remy, Donald (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Rihal, Charanjit (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Roberts, Robin (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Robo, James (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Rothblatt, Martine (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Schmidt, Eric (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Shannon, Michael (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Smith, Charles (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Sweeney, Anne (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Thielen, Kent (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Williams, Amy (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Zorn, Christina (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Life Care Services LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Mayo Clinic (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Verdoorn, Brandon (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Voll, Brittney (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Charter House INC?
Charter House INC has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in Minnesota.
How many beds does Charter House INC have?
It has 32 certified beds and cares for about 13 residents per day.
Has Charter House INC been fined?
Yes. CMS lists 1 penalty totaling $8,824 in the last three years.
What is the phone number of Charter House INC?
(507) 266-7862. The facility is located at 211 Northwest Second Street, Rochester, MN 55901.
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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.