Heartwood
Nursing Home · Crosby, MN
CMS certification number245232
Contact & location
503 Heartwood DriveCrosby, MN 56441
Crow Wing County
- Phone
- (218) 545-8500
- ZIP code
- 56441 – all care providers
Facility details
- Certified beds
- 54
- Residents per day
- 49.4 (91% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- Crosby Senior Services Care Center
- Chain
- Presbyterian Homes & Services (21 facilities, avg 4.3★)
- Medicare certified since
- February 1, 1980
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.30 (state 4.19 · U.S. 3.86)
- Registered nurses (RN)
- 1.45 (state 1.06 · U.S. 0.69)
- Licensed practical nurses
- 0.40 (state 0.61 · U.S. 0.86)
- Nurse aides
- 2.45 (state 2.52 · U.S. 2.32)
- Weekend total
- 3.77 (state 3.71 · U.S. 3.42)
- Nursing staff turnover
- 46.3 (state 42.2 · U.S. 45.8)%
- RN turnover
- 12.5 (state 38.6 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- July 23, 2025
- Health deficiencies (last cycle)
- 2.0 (state 7.0 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 7 health · 12 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-07-23 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-15 |
| 2025-07-23 | Provide care or services that was trauma informed and/or culturally competent. F0699 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-15 |
| 2024-08-07 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-08-07 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-08-07 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-08-07 | Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2023-07-19 | Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-08-25 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Crosby Senior Services (organization) | 5%+ Direct Ownership Interest | |
| Cuyuna Regional Medical Center (organization) | 5%+ Direct Ownership Interest | |
| Presbyterian Homes Housing and Assisted Living, INC. (organization) | 5%+ Direct Ownership Interest | |
| U.S. Bank (organization) | 5%+ Mortgage Interest · NOT APPLICABLE | |
| U.S. Bank (organization) | 5%+ Security Interest · NOT APPLICABLE | |
| Berg, Katie (individual) | Administrator · NOT APPLICABLE | |
| Blank, Kimberly (individual) | Administrator · NOT APPLICABLE | |
| Burgstaler, Lori (individual) | Administrator · NOT APPLICABLE | |
| Crosby Senior Services (organization) | Administrator · NOT APPLICABLE | |
| Cuyuna Range Hospital District (organization) | Administrator · NOT APPLICABLE | |
| Cuyuna Regional Medical Center (organization) | Administrator · NOT APPLICABLE | |
| Goodwin, David (individual) | Administrator · NOT APPLICABLE | |
| Grams, Jennifer (individual) | Administrator · NOT APPLICABLE | |
| Hall, Michael (individual) | Administrator · NOT APPLICABLE | |
| Hart, Amy (individual) | Administrator · NOT APPLICABLE | |
| Holmgren, Paige (individual) | Administrator · NOT APPLICABLE | |
| Horowitz, Joshua (individual) | Administrator · NOT APPLICABLE | |
| Kauphusman, David (individual) | Administrator · NOT APPLICABLE | |
| Lindh, Daniel (individual) | Administrator · NOT APPLICABLE | |
| Meyer, Mark (individual) | Administrator · NOT APPLICABLE | |
| Pederson, Mark (individual) | Administrator · NOT APPLICABLE | |
| PHS Management, LLC (organization) | Administrator · NOT APPLICABLE | |
| Presbyterian Homes Housing and Assisted Living, INC. (organization) | Administrator · NOT APPLICABLE | |
| Rogers, Gretchen (individual) | Administrator · NOT APPLICABLE | |
| Skjeveland, Jamie (individual) | Administrator · NOT APPLICABLE | |
| Taylor, Bart (individual) | Administrator · NOT APPLICABLE | |
| Twigg, Roger (individual) | Administrator · NOT APPLICABLE | |
| Berg, Katie (individual) | Corporate Director · NOT APPLICABLE | |
| Blank, Kimberly (individual) | Corporate Director · NOT APPLICABLE | |
| Goodwin, David (individual) | Corporate Director · NOT APPLICABLE | |
| Hart, Amy (individual) | Corporate Director · NOT APPLICABLE | |
| Larson, Duane (individual) | Corporate Director · NOT APPLICABLE | |
| Lindh, Daniel (individual) | Corporate Director · NOT APPLICABLE | |
| Meyer, Mark (individual) | Corporate Director · NOT APPLICABLE | |
| Berg, Katie (individual) | Corporate Officer · NOT APPLICABLE | |
| Hart, Amy (individual) | Corporate Officer · NOT APPLICABLE | |
| Lindh, Daniel (individual) | Corporate Officer · NOT APPLICABLE | |
| Meyer, Mark (individual) | Corporate Officer · NOT APPLICABLE | |
| Berg, Katie (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Blank, Kimberly (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Cuyuna Regional Medical Center (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Grams, Jennifer (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Hart, Amy (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Larson, Duane (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Lindh, Daniel (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Meyer, Mark (individual) | Operational/managerial Control · NOT APPLICABLE | |
| PHS Management, LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Presbyterian Homes Housing and Assisted Living, INC. (organization) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Heartwood?
Heartwood has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in Minnesota.
How many beds does Heartwood have?
It has 54 certified beds and cares for about 49 residents per day.
Has Heartwood been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns Heartwood?
It is part of Presbyterian Homes & Services and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Heartwood?
(218) 545-8500. The facility is located at 503 Heartwood Drive, Crosby, MN 56441.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.