Caretel Inns of Tri-Cities
Nursing Home · Bay City, MI
CMS certification number235635
Contact & location
6700 Westside Saginaw RoadBay City, MI 48706
Bay County
- Phone
- (989) 667-9800
- ZIP code
- 48706 – all care providers
Facility details
- Certified beds
- 60
- Residents per day
- 55.8 (93% occupied)
- Ownership
- For profit - Corporation
- Legal name
- Wood Care Viii INC
- Chain
- Symphony Care Network (7 facilities, avg 1.7★)
- Medicare certified since
- October 25, 2007
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.81 (state 3.99 · U.S. 3.86)
- Registered nurses (RN)
- 0.73 (state 0.78 · U.S. 0.69)
- Licensed practical nurses
- 1.03 (state 0.88 · U.S. 0.86)
- Nurse aides
- 2.04 (state 2.33 · U.S. 2.32)
- Weekend total
- 3.42 (state 3.50 · U.S. 3.42)
- Nursing staff turnover
- 63.0 (state 44.1 · U.S. 45.8)%
- RN turnover
- 61.5 (state 39.2 · U.S. 42.9)%
- Administrators who left
- 1 in the last year
Inspections
- Last standard inspection
- August 7, 2025
- Health deficiencies (last cycle)
- 12.0 (state 10.1 · U.S. 9.3)
- From complaints
- 3
- Citations on record (3 years)
- 43 health · 15 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-05-11 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2026-04-22 |
| 2025-12-18 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2026-01-20 |
| 2025-12-18 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726 · Nursing and Physician Services Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-20 |
| 2025-08-07 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2025-09-12 |
| 2025-08-07 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2025-09-18 |
| 2025-08-07 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921 · Environmental Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2025-09-12 |
| 2025-08-07 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-09-12 |
| 2025-08-07 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-09-12 |
| 2025-08-07 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-09-12 |
| 2025-08-07 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-09-12 |
| 2025-08-07 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-09-12 |
| 2025-08-07 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. F0803 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-09-12 |
| 2025-08-07 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. F0806 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-09-12 |
| 2025-07-24 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-08-20 |
| 2025-07-24 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-08-20 |
| 2025-07-24 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-20 |
| 2025-06-13 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-07-10 |
| 2025-06-13 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-10 |
| 2025-06-13 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-10 |
| 2025-05-08 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-02 |
| 2025-03-04 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-27 |
| 2025-03-04 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-27 |
| 2025-01-21 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-03-27 |
| 2025-01-21 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-13 |
| 2024-07-17 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-17 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-17 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-17 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921 · Environmental Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-17 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-07-17 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-13 |
| 2024-05-29 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-18 |
| 2024-02-14 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2024-03-09 |
| 2024-02-14 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. F0678 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-09 |
| 2023-07-21 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
G Actual harm |
Corrected 2023-08-25 |
| 2023-07-21 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. F0813 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-08-25 |
| 2023-07-21 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-08-25 |
| 2023-07-21 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-08-25 |
| 2023-07-21 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-08-25 |
| 2023-07-21 | Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-08-25 |
| 2023-07-21 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-08-25 |
| 2023-07-21 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-08-25 |
| 2023-07-21 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-08-25 |
| 2023-07-21 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. F0882 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-08-25 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
4 penalties in the last three years, including $134,784 in fines.
| Date | Type | Amount |
|---|---|---|
| 2025-07-24 | Payment Denial | 28 days payment denial |
| 2025-07-24 | Fine | $54,100 |
| 2025-05-08 | Fine | $38,961 |
| 2024-02-14 | Fine | $41,723 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Symphony of Michigan Holdings LLC (organization) | 5%+ Direct Ownership Interest · 100% | |
| Benoit Holdings LLC (organization) | 5%+ Indirect Ownership Interest · 20% | |
| Calumet South LLC (organization) | 5%+ Indirect Ownership Interest · 5% | |
| Fairhome Trust Uad 12312012 (organization) | 5%+ Indirect Ownership Interest · 20% | |
| Gzlt Holdings LLC (organization) | 5%+ Indirect Ownership Interest · 10% | |
| Krupp, Ari (individual) | 5%+ Indirect Ownership Interest · 10% | |
| Senderowicz, Yossi (individual) | 5%+ Indirect Ownership Interest · 5% | |
| Willow Delta Trust (organization) | 5%+ Indirect Ownership Interest · 15% | |
| Hartman, David (individual) | Corporate Officer · NOT APPLICABLE | |
| Krupp, Ari (individual) | Corporate Officer · NOT APPLICABLE | |
| Hartman, David (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Krupp, Ari (individual) | Operational/managerial Control · NOT APPLICABLE | |
| McGourty, Diane (individual) | W-2 Managing Employee · NOT APPLICABLE |
Frequently asked questions
What is the rating of Caretel Inns of Tri-Cities?
Caretel Inns of Tri-Cities has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in Michigan.
How many beds does Caretel Inns of Tri-Cities have?
It has 60 certified beds and cares for about 56 residents per day.
Has Caretel Inns of Tri-Cities been fined?
Yes. CMS lists 4 penalties totaling $134,784 in the last three years.
Who owns Caretel Inns of Tri-Cities?
It is part of Symphony Care Network and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Caretel Inns of Tri-Cities?
(989) 667-9800. The facility is located at 6700 Westside Saginaw Road, Bay City, MI 48706.
Other nursing homes in Bay City
-
Bay Shores Senior Care and Rehab Center
Nursing Home · Bay City, MI · 126 beds
★★★★ -
Hampton Nursing and Rehabilitation
Nursing Home · Bay City, MI · 51 beds
★★★★ -
Carriage House Nursing and Rehabilitation
Nursing Home · Bay City, MI · 120 beds
★★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.