Heritage Nursing and Rehabilitation Community
Nursing Home · Zeeland, MI
CMS certification number235525
Contact & location
320 East Central AvenueZeeland, MI 49464
Ottawa County
- Phone
- (616) 772-9191
- ZIP code
- 49464 – all care providers
Facility details
- Certified beds
- 39
- Residents per day
- 34.9 (89% occupied)
- Ownership
- For profit - Corporation
- Legal name
- Atrium Heritage INC.
- Chain
- Atrium Centers (26 facilities, avg 3.0★)
- Medicare certified since
- May 15, 1992
- Participates in
- Medicare and Medicaid
- Council
- Both council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.38 (state 3.99 · U.S. 3.86)
- Registered nurses (RN)
- 0.62 (state 0.78 · U.S. 0.69)
- Licensed practical nurses
- 0.79 (state 0.88 · U.S. 0.86)
- Nurse aides
- 1.97 (state 2.33 · U.S. 2.32)
- Weekend total
- 3.11 (state 3.50 · U.S. 3.42)
- Nursing staff turnover
- 43.8 (state 44.1 · U.S. 45.8)%
- RN turnover
- 33.3 (state 39.2 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- March 17, 2026
- Health deficiencies (last cycle)
- 3.0 (state 10.1 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 16 health · 23 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-03-17 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2026-04-17 |
| 2026-03-17 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-04-17 |
| 2026-03-17 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-17 |
| 2025-02-21 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2025-03-26 |
| 2025-02-21 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-26 |
| 2025-02-21 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-26 |
| 2025-02-21 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-26 |
| 2025-02-21 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-26 |
| 2025-02-21 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-26 |
| 2025-02-21 | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. F0847 · Administration Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-26 |
| 2024-04-04 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-05-10 |
| 2024-04-04 | Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-05-10 |
| 2024-04-04 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-05-10 |
| 2024-04-04 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-05-10 |
| 2024-04-04 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-10 |
| 2024-04-04 | Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care. F0710 · Nursing and Physician Services Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-10 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Atrium Centers, LLC (organization) | 5%+ Direct Ownership Interest · 100% | |
| Bailey, Essel (individual) | 5%+ Indirect Ownership Interest · 74% | |
| Finney, Donald (individual) | 5%+ Indirect Ownership Interest · 25% | |
| Lockhart, Dennis (individual) | 5%+ Indirect Ownership Interest | |
| Bailey, Essel (individual) | Corporate Director · NOT APPLICABLE | |
| Finney, Donald (individual) | Corporate Director · NOT APPLICABLE | |
| Albright Ross, Susan (individual) | Corporate Officer · NOT APPLICABLE | |
| Ferkany, James (individual) | Corporate Officer · NOT APPLICABLE | |
| Albright Ross, Susan (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Atrium Centers Management LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Gross, Deborah (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Heritage Nursing and Rehabilitation Community?
Heritage Nursing and Rehabilitation Community has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in Michigan.
How many beds does Heritage Nursing and Rehabilitation Community have?
It has 39 certified beds and cares for about 35 residents per day.
Has Heritage Nursing and Rehabilitation Community been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns Heritage Nursing and Rehabilitation Community?
It is part of Atrium Centers and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Heritage Nursing and Rehabilitation Community?
(616) 772-9191. The facility is located at 320 East Central Avenue, Zeeland, MI 49464.
Other nursing homes in Zeeland
-
Medilodge of Zeeland
Nursing Home · Zeeland, MI · 138 beds
★★★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.