Hillcrest Nursing and Rehabilitation Community
Nursing Home · North Muskegon, MI
CMS certification number235522
Contact & location
695 Mitzi StreetNorth Muskegon, MI 49445
Muskegon County
- Phone
- (231) 744-1641
- ZIP code
- 49445 – all care providers
Facility details
- Certified beds
- 39
- Residents per day
- 36.1 (93% occupied)
- Ownership
- For profit - Corporation
- Legal name
- Atrium Hillcrest, LLC
- Chain
- Atrium Centers (26 facilities, avg 3.0★)
- Medicare certified since
- August 1, 1992
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.59 (state 3.99 · U.S. 3.86)
- Registered nurses (RN)
- 0.55 (state 0.78 · U.S. 0.69)
- Licensed practical nurses
- 0.94 (state 0.88 · U.S. 0.86)
- Nurse aides
- 2.10 (state 2.33 · U.S. 2.32)
- Weekend total
- 3.22 (state 3.50 · U.S. 3.42)
- Nursing staff turnover
- 52.0 (state 44.1 · U.S. 45.8)%
- RN turnover
- 42.9 (state 39.2 · U.S. 42.9)%
Inspections
- Last standard inspection
- December 4, 2025
- Health deficiencies (last cycle)
- 4.0 (state 10.1 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 18 health · 11 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-12-04 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-01-21 |
| 2025-12-04 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-01-21 |
| 2025-12-04 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-01-21 |
| 2025-12-04 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-21 |
| 2025-03-28 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-04-24 |
| 2024-10-16 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-15 |
| 2024-10-16 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-15 |
| 2024-10-16 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-15 |
| 2024-10-16 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-15 |
| 2024-03-11 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2024-04-03 |
| 2024-03-11 | Provide activities to meet all resident's needs. F0679 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-05-08 |
| 2023-10-03 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2023-11-09 |
| 2023-10-03 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-09 |
| 2023-10-03 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. F0676 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-09 |
| 2023-10-03 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-09 |
| 2023-10-03 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-09 |
| 2023-10-03 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-09 |
| 2023-10-03 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. F0849 · Administration Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-09 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years.
| Date | Type | Amount |
|---|---|---|
| 2024-03-11 | Payment Denial | 34 days payment denial |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Atrium Centers, LLC (organization) | 5%+ Direct Ownership Interest · 100% | |
| Albright Ross, Susan (individual) | Administrator · NOT APPLICABLE | |
| Amicus Capital Holdings INC (organization) | Administrator · NOT APPLICABLE | |
| Amicus Capital Holdings, INC. Employee Stock Ownership Trust (organization) | Administrator · NOT APPLICABLE | |
| Amicus Properties LLC (organization) | Administrator · NOT APPLICABLE | |
| Anderson, Curt (individual) | Administrator · NOT APPLICABLE | |
| Broad River Rehabilitation (organization) | Administrator · NOT APPLICABLE | |
| Cherry, Jill (individual) | Administrator · NOT APPLICABLE | |
| Forvis Mazars LLP (organization) | Administrator · NOT APPLICABLE | |
| Johnson, Cindy (individual) | Administrator · NOT APPLICABLE | |
| Kramer, Tina (individual) | Administrator · NOT APPLICABLE | |
| Leaderstat LTD (organization) | Administrator · NOT APPLICABLE | |
| Methric, John (individual) | Administrator · NOT APPLICABLE | |
| Ocs Real Estate Holdings LLC (organization) | Administrator · NOT APPLICABLE | |
| Omnicare LLC (organization) | Administrator · NOT APPLICABLE | |
| Paredes, Miguel (individual) | Administrator · NOT APPLICABLE | |
| Plante & Moran Pllc (organization) | Administrator · NOT APPLICABLE | |
| Smalley, Daniel (individual) | Administrator · NOT APPLICABLE | |
| Steenhagen, Kathryn (individual) | Administrator · NOT APPLICABLE | |
| Williams, Calandra (individual) | Administrator · NOT APPLICABLE | |
| Lockhart, Dennis (individual) | Corporate Director · NOT APPLICABLE | |
| Bailey, Essel (individual) | Corporate Officer · NOT APPLICABLE | |
| Finney, Donald (individual) | Corporate Officer · NOT APPLICABLE | |
| Rocca, Michael (individual) | Corporate Officer · NOT APPLICABLE | |
| Lockhart, Dennis (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Johnson, Cindy (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Methric, John (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Albright Ross, Susan (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Anderson, Curt (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Atrium Centers Management LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Cherry, Jill (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Johnson, Cindy (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Kramer, Tina (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Methric, John (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Smalley, Daniel (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Steenhagen, Kathryn (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Williams, Calandra (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Hillcrest Nursing and Rehabilitation Community?
Hillcrest Nursing and Rehabilitation Community has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in Michigan.
How many beds does Hillcrest Nursing and Rehabilitation Community have?
It has 39 certified beds and cares for about 36 residents per day.
Has Hillcrest Nursing and Rehabilitation Community been fined?
Yes. CMS lists 1 penalty in the last three years.
Who owns Hillcrest Nursing and Rehabilitation Community?
It is part of Atrium Centers and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Hillcrest Nursing and Rehabilitation Community?
(231) 744-1641. The facility is located at 695 Mitzi Street, North Muskegon, MI 49445.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.