West Hickory Haven
Nursing Home · Milford, MI
CMS certification number235262
Contact & location
3310 W Commerce RdMilford, MI 48380
Oakland County
- Phone
- (248) 685-1400
- ZIP code
- 48380 – all care providers
Facility details
- Certified beds
- 101
- Residents per day
- 64.5 (64% occupied)
- Ownership
- For profit - Corporation
- Legal name
- Ardan, INC.
- Chain
- The Peplinski Group (10 facilities, avg 2.1★)
- Medicare certified since
- January 1, 1976
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.97 (state 3.99 · U.S. 3.86)
- Registered nurses (RN)
- 0.56 (state 0.78 · U.S. 0.69)
- Licensed practical nurses
- 0.81 (state 0.88 · U.S. 0.86)
- Nurse aides
- 2.60 (state 2.33 · U.S. 2.32)
- Weekend total
- 3.50 (state 3.50 · U.S. 3.42)
- Nursing staff turnover
- 67.9 (state 44.1 · U.S. 45.8)%
- RN turnover
- 53.8 (state 39.2 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- June 3, 2026
- Health deficiencies (last cycle)
- 11.0 (state 10.1 · U.S. 9.3)
- From complaints
- 8
- Citations on record (3 years)
- 40 health · 12 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-06-03 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2026-07-13 |
| 2026-06-03 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2026-07-13 |
| 2026-06-03 | Implement a program that monitors antibiotic use. F0881 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2026-07-13 |
| 2026-03-09 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. F0627 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-16 |
| 2026-03-09 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F0628 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-16 |
| 2026-01-20 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2026-01-12 |
| 2026-01-20 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-09-05 |
| 2025-10-29 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-11-25 |
| 2025-10-29 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-11-25 |
| 2025-08-26 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-09-12 |
| 2025-08-26 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-09-12 |
| 2025-07-24 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-08-29 |
| 2025-03-13 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. F0557 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-04-15 |
| 2025-03-13 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. F0678 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-04-15 |
| 2025-03-13 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-15 |
| 2025-03-13 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. F0849 · Administration Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-15 |
| 2024-12-16 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2025-01-14 |
| 2024-12-16 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-14 |
| 2024-09-25 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-01 |
| 2024-09-25 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-01 |
| 2024-09-25 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-01 |
| 2024-04-10 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
G Actual harm |
Corrected 2024-04-30 |
| 2024-04-10 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-04-30 |
| 2024-04-10 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-30 |
| 2024-02-07 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2024-03-05 |
| 2024-02-07 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-03-05 |
| 2024-02-07 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-05 |
| 2024-02-07 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. F0557 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-05 |
| 2024-02-07 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-05 |
| 2024-02-07 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. F0644 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-05 |
| 2024-02-07 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-05 |
| 2024-02-07 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-05 |
| 2024-02-07 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-05 |
| 2024-02-07 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-05 |
| 2024-02-07 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-05 |
| 2024-02-07 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. F0806 · Nutrition and Dietary Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-05 |
| 2024-02-07 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-05 |
| 2024-02-07 | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. F0912 · Environmental Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2024-03-05 |
| 2023-08-29 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2023-09-27 |
| 2023-08-29 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. F0740 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2023-09-27 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
3 penalties in the last three years, including $135,784 in fines.
| Date | Type | Amount |
|---|---|---|
| 2025-10-29 | Fine | $81,480 |
| 2024-04-10 | Fine | $15,593 |
| 2024-02-07 | Fine | $38,711 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Ackerman, Amy (individual) | 5%+ Indirect Ownership Interest · 10% | |
| Ackerman, Ricky (individual) | 5%+ Indirect Ownership Interest · 10% | |
| Baumgarten, Michael (individual) | 5%+ Indirect Ownership Interest · 10% | |
| Baumgarten, Therese (individual) | 5%+ Indirect Ownership Interest · 10% | |
| Peplinski, Sheli (individual) | 5%+ Indirect Ownership Interest · 10% | |
| Peplinski, Todd (individual) | 5%+ Indirect Ownership Interest · 10% | |
| Schade, Jeffery (individual) | 5%+ Indirect Ownership Interest · 10% | |
| Schade, Tamara (individual) | 5%+ Indirect Ownership Interest · 10% | |
| Thompson, Brian (individual) | 5%+ Indirect Ownership Interest · 10% | |
| Thompson, Shelly (individual) | 5%+ Indirect Ownership Interest · 10% | |
| Ackerman, Amy (individual) | Administrator · NOT APPLICABLE | |
| Ackerman, Ricky (individual) | Administrator · NOT APPLICABLE | |
| Baumgarten, Michael (individual) | Administrator · NOT APPLICABLE | |
| Baumgarten, Therese (individual) | Administrator · NOT APPLICABLE | |
| Muszall, Jennifer (individual) | Administrator · NOT APPLICABLE | |
| Peplinski, Sheli (individual) | Administrator · NOT APPLICABLE | |
| Peplinski, Todd (individual) | Administrator · NOT APPLICABLE | |
| Samluk, Michael (individual) | Administrator · NOT APPLICABLE | |
| Schade, Jeffery (individual) | Administrator · NOT APPLICABLE | |
| Schade, Tamara (individual) | Administrator · NOT APPLICABLE | |
| The Peplinski Group INC (organization) | Administrator · NOT APPLICABLE | |
| Thompson, Brian (individual) | Administrator · NOT APPLICABLE | |
| Thompson, Shelly (individual) | Administrator · NOT APPLICABLE | |
| West Hickory Estates, LLC (organization) | Administrator · NOT APPLICABLE | |
| Winkels, Kathy (individual) | Administrator · NOT APPLICABLE | |
| Peplinski, Todd (individual) | Corporate Director · NOT APPLICABLE | |
| Schade, Jeffery (individual) | Corporate Director · NOT APPLICABLE | |
| Thompson, Brian (individual) | Corporate Director · NOT APPLICABLE | |
| Ackerman, Ricky (individual) | Corporate Officer · NOT APPLICABLE | |
| Peplinski, Todd (individual) | Corporate Officer · NOT APPLICABLE | |
| Schade, Jeffery (individual) | Corporate Officer · NOT APPLICABLE | |
| Thompson, Brian (individual) | Corporate Officer · NOT APPLICABLE | |
| Ackerman, Ricky (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Muszall, Jennifer (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Samluk, Michael (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Schade, Jeffery (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Thompson, Brian (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Winkels, Kathy (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of West Hickory Haven?
West Hickory Haven has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in Michigan.
How many beds does West Hickory Haven have?
It has 101 certified beds and cares for about 65 residents per day.
Has West Hickory Haven been fined?
Yes. CMS lists 3 penalties totaling $135,784 in the last three years.
Who owns West Hickory Haven?
It is part of The Peplinski Group and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of West Hickory Haven?
(248) 685-1400. The facility is located at 3310 W Commerce Rd, Milford, MI 48380.
Other nursing homes in Milford
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Medilodge of Milford
Nursing Home · Milford, MI · 111 beds
★★★★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.