Pleasant View Shiawassee County Medical Care Facil

Nursing Home · Owosso, MI

CMS overall rating 5/5 Government - County

CMS certification number235067

Contact & location

275 Caledonia Drive
Owosso, MI 48867
Shiawassee County
Phone
(989) 743-3491
ZIP code
48867 – all care providers

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Facility details

Certified beds
136
Residents per day
133.4 (98% occupied)
Ownership
Government - County
Legal name
Pleasant View Shiawassee County Medical Care Facility
Medicare certified since
January 1, 1967
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 5/5
State avg 3.1
Health inspections★★★★★ 5/5
State avg 2.8
Staffing★★★★★ 4/5
State avg 3.6
Quality measures★★★★★ 5/5
State avg 3.9
Long-stay quality★★★★★ 4/5
Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.97 (state 3.99 · U.S. 3.86)
Registered nurses (RN)
1.07 (state 0.78 · U.S. 0.69)
Licensed practical nurses
0.37 (state 0.88 · U.S. 0.86)
Nurse aides
2.52 (state 2.33 · U.S. 2.32)
Weekend total
3.51 (state 3.50 · U.S. 3.42)
Nursing staff turnover
46.3 (state 44.1 · U.S. 45.8)%
RN turnover
51.1 (state 39.2 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
June 12, 2025
Health deficiencies (last cycle)
4.0 (state 10.1 · U.S. 9.3)
From complaints
2
Citations on record (3 years)
7 health · 8 fire safety
DateCitationSeverityStatus
2026-07-02 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection
E
No actual harm, potential for more than minimal harm
Corrected 2026-07-29
2026-07-02 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection
D
No actual harm, potential for more than minimal harm
Corrected 2026-07-29
2025-06-12 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2025-07-18
2025-06-12 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2025-07-18
2024-03-22 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection
D
No actual harm, potential for more than minimal harm
Corrected 2024-04-25
2024-01-26 Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698 · Quality of Life and Care Deficiencies · complaint inspection
D
No actual harm, potential for more than minimal harm
Corrected 2024-03-01
2023-06-14 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies
B
No actual harm, potential for minimal harm
Corrected 2023-07-17

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
County of Shiawassee (organization)5%+ Direct Ownership Interest · 100%
Bakousidis, Kelly (individual)Administrator · NOT APPLICABLE
Baldwin, Rachel (individual)Administrator · NOT APPLICABLE
County of Shiawassee (organization)Administrator · NOT APPLICABLE
Delau, Theresa (individual)Administrator · NOT APPLICABLE
Espinoza, Shana (individual)Administrator · NOT APPLICABLE
Gokee, Cheri (individual)Administrator · NOT APPLICABLE
Knieper, Kelly (individual)Administrator · NOT APPLICABLE
Lamb, Sandra (individual)Administrator · NOT APPLICABLE
Rafie, Ramin (individual)Administrator · NOT APPLICABLE
Smithingell, Jeffery (individual)Administrator · NOT APPLICABLE
Tomac, Erika (individual)Administrator · NOT APPLICABLE
Woodruff, Tabitha (individual)Administrator · NOT APPLICABLE
Bontrager, Gregory (individual)Managing Control - Governing Body · NOT APPLICABLE
Civille, Cynthia (individual)Managing Control - Governing Body · NOT APPLICABLE
Knauff, Londa (individual)Managing Control - Governing Body · NOT APPLICABLE
Bakousidis, Kelly (individual)Operational/managerial Control · NOT APPLICABLE
Baldwin, Rachel (individual)Operational/managerial Control · NOT APPLICABLE
Delau, Theresa (individual)Operational/managerial Control · NOT APPLICABLE
Espinoza, Shana (individual)Operational/managerial Control · NOT APPLICABLE
Gokee, Cheri (individual)Operational/managerial Control · NOT APPLICABLE
Knieper, Kelly (individual)Operational/managerial Control · NOT APPLICABLE
Lamb, Sandra (individual)Operational/managerial Control · NOT APPLICABLE
Rafie, Ramin (individual)Operational/managerial Control · NOT APPLICABLE
Smithingell, Jeffery (individual)Operational/managerial Control · NOT APPLICABLE
Tomac, Erika (individual)Operational/managerial Control · NOT APPLICABLE
Woodruff, Tabitha (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Pleasant View Shiawassee County Medical Care Facil?

Pleasant View Shiawassee County Medical Care Facil has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in Michigan.

How many beds does Pleasant View Shiawassee County Medical Care Facil have?

It has 136 certified beds and cares for about 133 residents per day.

Has Pleasant View Shiawassee County Medical Care Facil been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of Pleasant View Shiawassee County Medical Care Facil?

(989) 743-3491. The facility is located at 275 Caledonia Drive, Owosso, MI 48867.

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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.