Waterview Lodge Llc, Rehabilitation & Healthcare

CMS star ratings

Overall★★★★★ 3/5

State avg 3.0

Health inspections★★★★★ 2/5

State avg 3.0

Staffing★★★★★ 5/5

State avg 3.1

Quality measures★★★★★ 2/5

State avg 3.3

Long-stay quality★★★★★ 2/5

Short-stay quality★★★★★ 1/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing: 3.87 (state 3.86 · U.S. 3.86)
Registered nurses (RN): 0.68 (state 0.65 · U.S. 0.69)
Licensed practical nurses: 0.73 (state 0.95 · U.S. 0.86)
Nurse aides: 2.46 (state 2.26 · U.S. 2.32)
Weekend total: 3.46 (state 3.48 · U.S. 3.42)
Nursing staff turnover: 12.5 (state 38.2 · U.S. 45.8)%
RN turnover: 16.7 (state 42.6 · U.S. 42.9)%
Administrators who left: 0 in the last year

Inspections

Last standard inspection: February 25, 2026
Health deficiencies (last cycle): 13.0 (state 7.2 · U.S. 9.3)
From complaints: 0
Citations on record (3 years): 37 health · 32 fire safety

Date	Citation	Severity	Status
2026-02-25	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2026-04-11
2026-02-25	Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2026-04-11
2026-02-25	Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2026-04-11
2026-02-25	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-04-11
2026-02-25	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-04-11
2026-02-25	Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F0605 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-04-11
2026-02-25	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-04-11
2026-02-25	Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. F0676 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-04-11
2026-02-25	Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-04-11
2026-02-25	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-04-11
2026-02-25	Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-04-11
2026-02-25	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-04-11
2026-02-25	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-04-11
2024-10-29	Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. F0809 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2024-12-08
2024-10-29	Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. F0887 · Infection Control Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2024-11-22
2024-10-29	Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-12-08
2024-10-29	Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-12-08
2024-10-29	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-12-08
2024-10-29	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-12-08
2024-10-29	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-12-08
2024-10-29	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-12-08
2024-10-29	Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-12-08
2024-10-29	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-12-08
2024-10-29	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-12-08
2024-10-29	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-11-22
2024-10-29	Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies	B No actual harm, potential for minimal harm	Corrected 2024-12-08
2023-08-14	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2023-09-27
2023-08-14	Provide activities to meet all resident's needs. F0679 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-09-27
2023-08-14	Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-09-27
2023-08-14	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-09-27
2023-08-14	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-09-27
2023-08-14	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-09-27
2023-08-14	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-09-27
2023-08-14	Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents. F0741 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-09-27
2023-08-14	Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-09-27
2023-08-14	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-09-27
2023-08-14	Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies	C No actual harm, potential for minimal harm	Corrected 2023-09-27

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

Name	Role	Since
Desai, Indira (individual)	5%+ Direct Ownership Interest
Waterview Lodge LLC (organization)	5%+ Direct Ownership Interest
Desai, Indira (individual)	Corporate Officer · NOT APPLICABLE
Desai, Indira (individual)	Operational/managerial Control · NOT APPLICABLE
Desai, Indira (individual)	W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Waterview Lodge Llc, Rehabilitation & Healthcare?

Waterview Lodge Llc, Rehabilitation & Healthcare has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Massachusetts.

How many beds does Waterview Lodge Llc, Rehabilitation & Healthcare have?

It has 103 certified beds and cares for about 79 residents per day.

Has Waterview Lodge Llc, Rehabilitation & Healthcare been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of Waterview Lodge Llc, Rehabilitation & Healthcare?

(508) 848-4200. The facility is located at 250 West Union Street, Ashland, MA 01721.

Contact & location

Facility details