Quaboag Rehabilitation & Skilled Care Facility
Nursing Home · West Brookfield, MA
CMS certification number225361
Contact & location
47 East Main StreetWest Brookfield, MA 01585
Worcester County
- Phone
- (508) 867-7716
- ZIP code
- 01585 – all care providers
Facility details
- Certified beds
- 166
- Residents per day
- 136.9 (82% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- Fair Havens INC
- Medicare certified since
- October 1, 1989
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.94 (state 3.86 · U.S. 3.86)
- Registered nurses (RN)
- 0.73 (state 0.65 · U.S. 0.69)
- Licensed practical nurses
- 0.92 (state 0.95 · U.S. 0.86)
- Nurse aides
- 2.29 (state 2.26 · U.S. 2.32)
- Weekend total
- 3.44 (state 3.48 · U.S. 3.42)
- Nursing staff turnover
- 44.6 (state 38.2 · U.S. 45.8)%
- RN turnover
- 37.5 (state 42.6 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- May 29, 2025
- Health deficiencies (last cycle)
- 0.0 (state 7.2 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 8 health · 3 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2024-11-05 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. F0557 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-06 |
| 2024-11-05 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-06 |
| 2024-04-24 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-03 |
| 2024-04-24 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-03 |
| 2024-04-24 | Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-03 |
| 2024-04-24 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-03 |
| 2024-04-24 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-03 |
| 2022-11-21 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-12-09 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Ascentria Care Alliance INC (organization) | 5%+ Direct Ownership Interest · 100% | |
| Ascentria Care Alliance INC (organization) | Administrator · NOT APPLICABLE | |
| Bovill, Angela (individual) | Administrator · NOT APPLICABLE | |
| Hanscom, Kristin (individual) | Administrator · NOT APPLICABLE | |
| Macdonald, Jessica (individual) | Administrator · NOT APPLICABLE | |
| Maguire, David (individual) | Administrator · NOT APPLICABLE | |
| Russo, Nicholas (individual) | Administrator · NOT APPLICABLE | |
| Bartholomew, Alexander (individual) | Corporate Director · NOT APPLICABLE | |
| Bovill, Angela (individual) | Corporate Director · NOT APPLICABLE | |
| Browne, Tara (individual) | Corporate Director · NOT APPLICABLE | |
| Cowlagi, Ashish (individual) | Corporate Director · NOT APPLICABLE | |
| Goodman, Ross (individual) | Corporate Director · NOT APPLICABLE | |
| Mayo, William (individual) | Corporate Director · NOT APPLICABLE | |
| Oneal, Gary (individual) | Corporate Director · NOT APPLICABLE | |
| Robertson, Keith (individual) | Corporate Director · NOT APPLICABLE | |
| Russo, Nicholas (individual) | Corporate Director · NOT APPLICABLE | |
| Sousa, Nicholas (individual) | Corporate Director · NOT APPLICABLE | |
| Tappan, Christine (individual) | Corporate Director · NOT APPLICABLE | |
| Bovill, Angela (individual) | Corporate Officer · NOT APPLICABLE | |
| Hanscom, Kristin (individual) | Corporate Officer · NOT APPLICABLE | |
| Russo, Nicholas (individual) | Corporate Officer · NOT APPLICABLE | |
| Ascentria Care Alliance INC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Macdonald, Jessica (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Maguire, David (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Quaboag Rehabilitation & Skilled Care Facility?
Quaboag Rehabilitation & Skilled Care Facility has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Massachusetts.
How many beds does Quaboag Rehabilitation & Skilled Care Facility have?
It has 166 certified beds and cares for about 137 residents per day.
Has Quaboag Rehabilitation & Skilled Care Facility been fined?
CMS lists no federal fines or payment denials in the last three years.
What is the phone number of Quaboag Rehabilitation & Skilled Care Facility?
(508) 867-7716. The facility is located at 47 East Main Street, West Brookfield, MA 01585.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.