Reservoir Center for Health & Rehabilitation, the
Nursing Home · Marlborough, MA
CMS certification number225326
Contact & location
400 Bolton StreetMarlborough, MA 01752
Middlesex County
- Phone
- (339) 224-1189
- ZIP code
- 01752 – all care providers
Facility details
- Certified beds
- 144
- Residents per day
- 133.1 (92% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- VK Marlborough, LLC
- Chain
- National Health Care Associates (42 facilities, avg 3.2★)
- Medicare certified since
- July 1, 1990
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.95 (state 3.86 · U.S. 3.86)
- Registered nurses (RN)
- 0.63 (state 0.65 · U.S. 0.69)
- Licensed practical nurses
- 1.10 (state 0.95 · U.S. 0.86)
- Nurse aides
- 2.21 (state 2.26 · U.S. 2.32)
- Weekend total
- 3.54 (state 3.48 · U.S. 3.42)
- Nursing staff turnover
- 33.6 (state 38.2 · U.S. 45.8)%
- RN turnover
- 21.1 (state 42.6 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- January 13, 2026
- Health deficiencies (last cycle)
- 8.0 (state 7.2 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 28 health · 7 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-01-13 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-02-13 |
| 2026-01-13 | Have a plan that describes the process for conducting QAPI and QAA activities. F0865 · Administration Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-02-13 |
| 2026-01-13 | Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-13 |
| 2026-01-13 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-13 |
| 2026-01-13 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-13 |
| 2026-01-13 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-13 |
| 2026-01-13 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. F0744 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-13 |
| 2026-01-13 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. F0636 · Resident Assessment and Care Planning Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2026-02-13 |
| 2024-10-15 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-08 |
| 2024-10-15 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-08 |
| 2024-10-15 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-08 |
| 2024-10-15 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-08 |
| 2024-10-02 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-11-04 |
| 2024-10-02 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-04 |
| 2024-10-02 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-04 |
| 2024-10-02 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-04 |
| 2024-10-02 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-04 |
| 2024-10-02 | Plan the resident's discharge to meet the resident's goals and needs. F0660 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-04 |
| 2024-10-02 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-04 |
| 2024-10-02 | Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-04 |
| 2024-10-02 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-04 |
| 2024-10-02 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. F0742 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-04 |
| 2024-10-02 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-04 |
| 2024-10-02 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-04 |
| 2024-10-02 | Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. F0646 · Resident Assessment and Care Planning Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2024-11-04 |
| 2023-07-11 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2023-08-02 |
| 2023-07-11 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-08-02 |
| 2023-07-11 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-08-02 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Bokow, Barry (individual) | Administrator · NOT APPLICABLE | |
| Gilmartin, Thomas (individual) | Administrator · NOT APPLICABLE | |
| Idumwonyi, Eghosa (individual) | Administrator · NOT APPLICABLE | |
| National Health Care Associates INC (organization) | Administrator · NOT APPLICABLE | |
| Preferred Therapy Solutions, LLC (organization) | Administrator · NOT APPLICABLE | |
| Procare LTC Holding LLC (organization) | Administrator · NOT APPLICABLE | |
| Shaller, Caitlin (individual) | Administrator · NOT APPLICABLE | |
| Bokow, Barry (individual) | Corporate Director · NOT APPLICABLE | |
| Gilmartin, Thomas (individual) | Corporate Director · NOT APPLICABLE | |
| Ostreicher, Marvin (individual) | Corporate Director · NOT APPLICABLE | |
| Bokow, Barry (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| David, Albert (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Geffner, Ira (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Gluck, Robert (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Lobell, Jonah (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Lowinger, Ben (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Lowinger, Joseph (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Marvin Ostreicher Family Trust 2012 (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Meridian Capital Foundation (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Mso Associates LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Ostreicher, David (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Ostreicher, Marc (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Ostreicher, Marvin (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Ostreicher, Susan (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Schoor, Kalman (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Shaya-Mograby, Moshe (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Steg, Yitzchok (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Susan Ostreicher Family Trust 2012 (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Ventas NHV Fund (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Weinstock, Abraham (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Idumwonyi, Eghosa (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Shaller, Caitlin (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Reservoir Center for Health & Rehabilitation, the?
Reservoir Center for Health & Rehabilitation, the has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Massachusetts.
How many beds does Reservoir Center for Health & Rehabilitation, the have?
It has 144 certified beds and cares for about 133 residents per day.
Has Reservoir Center for Health & Rehabilitation, the been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns Reservoir Center for Health & Rehabilitation, the?
It is part of National Health Care Associates and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Reservoir Center for Health & Rehabilitation, the?
(339) 224-1189. The facility is located at 400 Bolton Street, Marlborough, MA 01752.
Other nursing homes in Marlborough
-
Alliance Health at Marie Esther
Nursing Home · Marlborough, MA · 78 beds
★★★★ -
Marlborough Hills Rehabilitation & Health Care Cen
Nursing Home · Marlborough, MA · 186 beds
★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.