West Newton Healthcare
Nursing Home · West Newton, MA
CMS certification number225324
Contact & location
25 Armory StreetWest Newton, MA 02465
Middlesex County
- Phone
- (617) 969-2300
- ZIP code
- 02465 – all care providers
Facility details
- Certified beds
- 123
- Residents per day
- 98.1 (80% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- 25 Armory Street Operator LLC
- Chain
- Next Step Healthcare (14 facilities, avg 1.7★)
- Medicare certified since
- January 13, 1989
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.49 (state 3.86 · U.S. 3.86)
- Registered nurses (RN)
- 0.66 (state 0.65 · U.S. 0.69)
- Licensed practical nurses
- 0.80 (state 0.95 · U.S. 0.86)
- Nurse aides
- 2.03 (state 2.26 · U.S. 2.32)
- Weekend total
- 3.22 (state 3.48 · U.S. 3.42)
- Nursing staff turnover
- 53.5 (state 38.2 · U.S. 45.8)%
- RN turnover
- 74.2 (state 42.6 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- December 18, 2025
- Health deficiencies (last cycle)
- 17.0 (state 7.2 · U.S. 9.3)
- From complaints
- 4
- Citations on record (3 years)
- 72 health · 8 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-06-04 | Provide appropriate foot care. F0687 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-07-03 |
| 2026-06-04 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-07-03 |
| 2026-06-04 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-07-03 |
| 2026-04-23 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-18 |
| 2025-12-18 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-01-26 |
| 2025-12-18 | Provide routine and 24-hour emergency dental care for each resident. F0790 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-01-26 |
| 2025-12-18 | Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-01-26 |
| 2025-12-18 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-26 |
| 2025-12-18 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-26 |
| 2025-12-18 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-26 |
| 2025-12-18 | Provide activities to meet all resident's needs. F0679 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-26 |
| 2025-12-18 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-26 |
| 2025-12-18 | Assist a resident in gaining access to vision and hearing services. F0685 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-26 |
| 2025-12-18 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-26 |
| 2025-12-18 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-26 |
| 2025-12-18 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-26 |
| 2025-12-18 | Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2026-01-23 |
| 2025-01-10 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-10 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-10 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-10 | Provide timely, quality laboratory services/tests to meet the needs of residents. F0770 · Administration Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-10 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-10 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-10 | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. F0909 · Environmental Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-10 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-10 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-10 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-10 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-10 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-10 | Assist a resident in gaining access to vision and hearing services. F0685 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-10 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-10 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-10 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-10 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-10 | Provide care or services that was trauma informed and/or culturally competent. F0699 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-10 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F0700 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-10 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-10 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-10 | Provide or obtain dental services for each resident. F0791 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-10 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-10 | Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2025-02-14 |
| 2024-02-02 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
G Actual harm |
Corrected 2024-05-06 |
| 2024-02-02 | Provide activities to meet all resident's needs. F0679 · Quality of Life and Care Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-03-08 |
| 2024-02-02 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-03-08 |
| 2024-02-02 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-03-08 |
| 2024-02-02 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-03-08 |
| 2024-02-02 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. F0676 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-03-22 |
| 2024-02-02 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-03-08 |
| 2024-02-02 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726 · Nursing and Physician Services Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-03-08 |
| 2024-02-02 | Observe each nurse aide's job performance and give regular training. F0730 · Nursing and Physician Services Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-03-08 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $184,166 in fines.
| Date | Type | Amount |
|---|---|---|
| 2024-02-02 | Fine | $184,166 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Likhi, Rishi (individual) | Administrator · NOT APPLICABLE | |
| Next Step Healthcare LLC (organization) | Administrator · NOT APPLICABLE | |
| Waddell, Robert (individual) | Administrator · NOT APPLICABLE | |
| Dell'anno, Damian (individual) | Corporate Officer · NOT APPLICABLE | |
| Stephan, William (individual) | Corporate Officer · NOT APPLICABLE | |
| Likhi, Rishi (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Next Step Healthcare LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Waddell, Robert (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of West Newton Healthcare?
West Newton Healthcare has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Massachusetts.
How many beds does West Newton Healthcare have?
It has 123 certified beds and cares for about 98 residents per day.
Has West Newton Healthcare been fined?
Yes. CMS lists 1 penalty totaling $184,166 in the last three years.
Who owns West Newton Healthcare?
It is part of Next Step Healthcare and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of West Newton Healthcare?
(617) 969-2300. The facility is located at 25 Armory Street, West Newton, MA 02465.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.