Andover Manor Rehab and Nursing
Nursing Home · Andover, MA
CMS certification number225294
Contact & location
89 Morton StreetAndover, MA 01810
Essex County
- Phone
- (978) 475-0944
- ZIP code
- 01810 – all care providers
Facility details
- Certified beds
- 174
- Residents per day
- 125.3 (72% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- Andover Manor Rehab and Nursing LLC
- Chain
- Stern Consultants (22 facilities, avg 2.5★)
- Medicare certified since
- February 20, 1987
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.80 (state 3.86 · U.S. 3.86)
- Registered nurses (RN)
- 0.56 (state 0.65 · U.S. 0.69)
- Licensed practical nurses
- 0.88 (state 0.95 · U.S. 0.86)
- Nurse aides
- 2.35 (state 2.26 · U.S. 2.32)
- Weekend total
- 3.36 (state 3.48 · U.S. 3.42)
- Nursing staff turnover
- 47.0 (state 38.2 · U.S. 45.8)%
- RN turnover
- 61.9 (state 42.6 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- January 15, 2026
- Health deficiencies (last cycle)
- 13.0 (state 7.2 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 51 health · 27 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-01-15 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-02-05 |
| 2026-01-15 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-05 |
| 2026-01-15 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-05 |
| 2026-01-15 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-05 |
| 2026-01-15 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-05 |
| 2026-01-15 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-05 |
| 2026-01-15 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-05 |
| 2026-01-15 | Provide or obtain dental services for each resident. F0791 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-02 |
| 2026-01-15 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. F0808 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-05 |
| 2026-01-15 | Provide or get specialized rehabilitative services as required for a resident. F0825 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-05 |
| 2026-01-15 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-05 |
| 2026-01-15 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-05 |
| 2026-01-15 | Keep all essential equipment working safely. F0908 · Environmental Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-05 |
| 2025-01-09 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-02-07 |
| 2025-01-09 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-02-07 |
| 2025-01-09 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-02-07 |
| 2025-01-09 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-07 |
| 2025-01-09 | Keep residents' personal and medical records private and confidential. F0583 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-07 |
| 2025-01-09 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-07 |
| 2025-01-09 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-07 |
| 2025-01-09 | Assess the resident when there is a significant change in condition F0637 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-07 |
| 2025-01-09 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-07 |
| 2025-01-09 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-07 |
| 2025-01-09 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-07 |
| 2025-01-09 | Plan the resident's discharge to meet the resident's goals and needs. F0660 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-07 |
| 2025-01-09 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-07 |
| 2025-01-09 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-07 |
| 2025-01-09 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-07 |
| 2025-01-09 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-07 |
| 2025-01-09 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. F0740 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-07 |
| 2025-01-09 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-07 |
| 2025-01-09 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. F0809 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-07 |
| 2025-01-09 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-07 |
| 2024-01-17 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-03-12 |
| 2024-01-17 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. F0740 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-03-12 |
| 2024-01-17 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-03-12 |
| 2024-01-17 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-03-12 |
| 2024-01-17 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-12 |
| 2024-01-17 | Ensure that residents are fully informed and understand their health status, care and treatments. F0552 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-12 |
| 2024-01-17 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-12 |
| 2024-01-17 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-12 |
| 2024-01-17 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-12 |
| 2024-01-17 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-12 |
| 2024-01-17 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-12 |
| 2024-01-17 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-12 |
| 2024-01-17 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-12 |
| 2024-01-17 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-12 |
| 2024-01-17 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. F0808 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-12 |
| 2024-01-17 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2024-03-12 |
| 2024-01-17 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. F0582 · Resident Rights Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2024-03-12 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Friedman, Shana (individual) | 5%+ Direct Ownership Interest · 12% | |
| Com Family Trust (organization) | 5%+ Indirect Ownership Interest · 10% | |
| Andover Manor Propco LLC (organization) | Administrator · NOT APPLICABLE | |
| Beatty, Brittany (individual) | Administrator · NOT APPLICABLE | |
| Com Family Trust (organization) | Administrator · NOT APPLICABLE | |
| E Newhouse Family Trust (organization) | Administrator · NOT APPLICABLE | |
| Erblich, Avraham (individual) | Administrator · NOT APPLICABLE | |
| Etn Family Holdings LLC (organization) | Administrator · NOT APPLICABLE | |
| Friedman, Benjamin (individual) | Administrator · NOT APPLICABLE | |
| Gauthier, Susan (individual) | Administrator · NOT APPLICABLE | |
| Hernandez, Amanda (individual) | Administrator · NOT APPLICABLE | |
| Millman, Chaim (individual) | Administrator · NOT APPLICABLE | |
| Newhouse, Eric (individual) | Administrator · NOT APPLICABLE | |
| Plew, Andrea (individual) | Administrator · NOT APPLICABLE | |
| Sheps, Boruch (individual) | Administrator · NOT APPLICABLE | |
| Stern, Bezalel (individual) | Administrator · NOT APPLICABLE | |
| T Newhouse Family Trust (organization) | Administrator · NOT APPLICABLE | |
| Tlco Holdings LLC (organization) | Administrator · NOT APPLICABLE | |
| TLM Family Trust (organization) | Administrator · NOT APPLICABLE | |
| Beatty, Brittany (individual) | Direct Ownership Interest · NOT APPLICABLE | |
| Friedman, Benjamin (individual) | Direct Ownership Interest · NOT APPLICABLE | |
| Millman, Chaim (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Newhouse, Eric (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Erblich, Avraham (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Hernandez, Amanda (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Millman, Chaim (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Newhouse, Eric (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Sheps, Boruch (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Beatty, Brittany (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Erblich, Avraham (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Etn Family Holdings LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Friedman, Benjamin (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Gauthier, Susan (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Hernandez, Amanda (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Millman, Chaim (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Plew, Andrea (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Sheps, Boruch (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Tlco Holdings LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Millman, Chaim (individual) | Trustee Of The Snf · NOT APPLICABLE | |
| Newhouse, Eric (individual) | Trustee Of The Snf · NOT APPLICABLE |
Frequently asked questions
What is the rating of Andover Manor Rehab and Nursing?
Andover Manor Rehab and Nursing has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Massachusetts.
How many beds does Andover Manor Rehab and Nursing have?
It has 174 certified beds and cares for about 125 residents per day.
Has Andover Manor Rehab and Nursing been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns Andover Manor Rehab and Nursing?
It is part of Stern Consultants and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Andover Manor Rehab and Nursing?
(978) 475-0944. The facility is located at 89 Morton Street, Andover, MA 01810.
Other nursing homes in Andover
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Vantage at Andover LLC
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★★★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.