Carleton-Willard Village Retirement & Nursing CTR
Nursing Home · Bedford, MA
CMS certification number225273
Contact & location
100 Old Billerica RoadBedford, MA 01730
Middlesex County
- Phone
- (781) 275-8700
- ZIP code
- 01730 – all care providers
Facility details
- Certified beds
- 179
- Residents per day
- 92.3 (52% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- Carleton-Willard Homes INC
- Medicare certified since
- December 13, 1983
- Participates in
- Medicare and Medicaid
- Continuing care
- Part of a continuing care retirement community
- Council
- Both council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 5.17 (state 3.86 · U.S. 3.86)
- Registered nurses (RN)
- 0.97 (state 0.65 · U.S. 0.69)
- Licensed practical nurses
- 0.87 (state 0.95 · U.S. 0.86)
- Nurse aides
- 3.33 (state 2.26 · U.S. 2.32)
- Weekend total
- 4.93 (state 3.48 · U.S. 3.42)
- Nursing staff turnover
- 32.3 (state 38.2 · U.S. 45.8)%
- RN turnover
- 25.9 (state 42.6 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- May 13, 2026
- Health deficiencies (last cycle)
- 0.0 (state 7.2 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 11 health · 19 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-06-10 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2025-06-09 |
| 2025-06-10 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2025-06-09 |
| 2025-06-10 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2025-06-09 |
| 2025-02-07 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-03-12 |
| 2025-02-07 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-12 |
| 2024-05-29 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
G Actual harm |
Corrected 2024-07-05 |
| 2024-05-29 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2024-07-05 |
| 2024-05-29 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-05 |
| 2023-09-13 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2023-10-11 |
| 2023-09-13 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2023-10-11 |
| 2023-09-13 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2023-10-11 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
2 penalties in the last three years, including $25,497 in fines.
| Date | Type | Amount |
|---|---|---|
| 2025-06-10 | Fine | $16,985 |
| 2024-05-29 | Fine | $8,512 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Carleton-Willard Homes INC (organization) | 5%+ Direct Ownership Interest · 100% | |
| Matthews, Michael (individual) | Administrator · NOT APPLICABLE | |
| Matthews, Michael (individual) | Corporate Officer · NOT APPLICABLE | |
| Mancini, Lauren (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Carleton-Willard Village Retirement & Nursing CTR?
Carleton-Willard Village Retirement & Nursing CTR has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Massachusetts.
How many beds does Carleton-Willard Village Retirement & Nursing CTR have?
It has 179 certified beds and cares for about 92 residents per day.
Has Carleton-Willard Village Retirement & Nursing CTR been fined?
Yes. CMS lists 2 penalties totaling $25,497 in the last three years.
What is the phone number of Carleton-Willard Village Retirement & Nursing CTR?
(781) 275-8700. The facility is located at 100 Old Billerica Road, Bedford, MA 01730.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.