Westborough Healthcare
Nursing Home · Westborough, MA
CMS certification number225242
Contact & location
8 Colonial DriveWestborough, MA 01581
Worcester County
- Phone
- (508) 366-9131
- ZIP code
- 01581 – all care providers
Facility details
- Certified beds
- 117
- Residents per day
- 97.9 (84% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- 8 Colonial Drive Operator LLC
- Chain
- Next Step Healthcare (14 facilities, avg 1.7★)
- Medicare certified since
- October 3, 1975
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.65 (state 3.86 · U.S. 3.86)
- Registered nurses (RN)
- 0.64 (state 0.65 · U.S. 0.69)
- Licensed practical nurses
- 0.97 (state 0.95 · U.S. 0.86)
- Nurse aides
- 2.04 (state 2.26 · U.S. 2.32)
- Weekend total
- 3.45 (state 3.48 · U.S. 3.42)
- Nursing staff turnover
- 42.4 (state 38.2 · U.S. 45.8)%
- RN turnover
- 60.0 (state 42.6 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- February 25, 2026
- Health deficiencies (last cycle)
- 6.0 (state 7.2 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 32 health · 7 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-02-25 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-03-30 |
| 2026-02-25 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-03-30 |
| 2026-02-25 | Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-03-30 |
| 2026-02-25 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F0605 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-03-30 |
| 2026-02-25 | Provide activities to meet all resident's needs. F0679 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-03-30 |
| 2026-02-25 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-03-30 |
| 2025-04-10 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-07 |
| 2024-11-18 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. F0622 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-18 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. F0625 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-18 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-18 | Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-18 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-18 | Keep residents' personal and medical records private and confidential. F0583 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-18 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-18 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. F0644 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-18 | PASARR screening for Mental disorders or Intellectual Disabilities F0645 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-18 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-18 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-18 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-18 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-18 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726 · Nursing and Physician Services Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-18 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-18 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-09-25 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-23 |
| 2023-10-19 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2023-10-25 |
| 2023-08-02 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
G Actual harm |
Corrected 2023-08-23 |
| 2023-08-02 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-09-01 |
| 2023-08-02 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-08-23 |
| 2023-08-02 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-08-23 |
| 2023-08-02 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-09-01 |
| 2023-08-02 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-08-23 |
| 2023-08-02 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-08-23 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Govoni, Richard (individual) | Administrator · NOT APPLICABLE | |
| Malik, Faisal (individual) | Administrator · NOT APPLICABLE | |
| Next Step Healthcare LLC (organization) | Administrator · NOT APPLICABLE | |
| Dell'anno, Damian (individual) | Corporate Officer · NOT APPLICABLE | |
| Stephan, William (individual) | Corporate Officer · NOT APPLICABLE | |
| Next Step Ma NH Gen Master Tenant,Llc (organization) | Direct Ownership Interest · NOT APPLICABLE | |
| Dell'anno, Damian (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Next Step Healthcare LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Stephan, William (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Govoni, Richard (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Malik, Faisal (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Next Step Healthcare LLC (organization) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Westborough Healthcare?
Westborough Healthcare has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Massachusetts.
How many beds does Westborough Healthcare have?
It has 117 certified beds and cares for about 98 residents per day.
Has Westborough Healthcare been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns Westborough Healthcare?
It is part of Next Step Healthcare and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Westborough Healthcare?
(508) 366-9131. The facility is located at 8 Colonial Drive, Westborough, MA 01581.
Other nursing homes in Westborough
-
Whittier Westborough Transitional Care Unit
Nursing Home · Westborough, MA · 19 beds
★★★★★ -
Beaumont Rehab & Skilled Nursing CTR - Westboro
Nursing Home · Westborough, MA · 152 beds
★★★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.