Charlwell House Health and Rehabilitation
Nursing Home · Norwood, MA
CMS certification number225208
Contact & location
305 Walpole StreetNorwood, MA 02062
Norfolk County
- Phone
- (781) 762-7700
- ZIP code
- 02062 – all care providers
Facility details
- Certified beds
- 124
- Residents per day
- 75.4 (61% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- Charwell House SNF Operations BHC LLC
- Chain
- Best Care Services (10 facilities, avg 2.3★)
- Medicare certified since
- February 15, 1972
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.36 (state 3.86 · U.S. 3.86)
- Registered nurses (RN)
- 0.66 (state 0.65 · U.S. 0.69)
- Licensed practical nurses
- 0.63 (state 0.95 · U.S. 0.86)
- Nurse aides
- 2.06 (state 2.26 · U.S. 2.32)
- Weekend total
- 3.10 (state 3.48 · U.S. 3.42)
- Nursing staff turnover
- 27.0 (state 38.2 · U.S. 45.8)%
- RN turnover
- 35.7 (state 42.6 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- May 30, 2025
- Health deficiencies (last cycle)
- 13.0 (state 7.2 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 63 health · 17 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-05-30 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-06-26 |
| 2025-05-30 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-06-26 |
| 2025-05-30 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-06-26 |
| 2025-05-30 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-06-26 |
| 2025-05-30 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-26 |
| 2025-05-30 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-26 |
| 2025-05-30 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-26 |
| 2025-05-30 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-26 |
| 2025-05-30 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-26 |
| 2025-05-30 | Provide appropriate foot care. F0687 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-26 |
| 2025-05-30 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-26 |
| 2025-05-30 | Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-26 |
| 2025-05-30 | Provide or get specialized rehabilitative services as required for a resident. F0825 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-26 |
| 2024-08-13 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-10 |
| 2024-04-16 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-05-15 |
| 2024-04-16 | Assist a resident in gaining access to vision and hearing services. F0685 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-05-15 |
| 2024-04-16 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-05-15 |
| 2024-04-16 | Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-05-15 |
| 2024-04-16 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F0925 · Environmental Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-05-15 |
| 2024-04-16 | Give the resident's representative the ability to exercise the resident's rights. F0551 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-15 |
| 2024-04-16 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-15 |
| 2024-04-16 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-15 |
| 2022-09-01 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. F0835 · Administration Deficiencies |
L Immediate jeopardy to resident health or safety |
Corrected 2022-10-21 |
| 2022-09-01 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
L Immediate jeopardy to resident health or safety |
Corrected 2022-12-05 |
| 2022-09-01 | Perform COVID19 testing on residents and staff. F0886 · Infection Control Deficiencies |
L Immediate jeopardy to resident health or safety |
Corrected 2022-11-11 |
| 2022-09-01 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
G Actual harm |
Corrected 2022-12-08 |
| 2022-09-01 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726 · Nursing and Physician Services Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2022-10-21 |
| 2022-09-01 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2022-10-21 |
| 2022-09-01 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. F0838 · Administration Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2022-10-21 |
| 2022-09-01 | Have a plan that describes the process for conducting QAPI and QAA activities. F0865 · Administration Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2022-10-21 |
| 2022-09-01 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. F0867 · Administration Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2022-10-21 |
| 2022-09-01 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly F0868 · Administration Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2022-10-21 |
| 2022-09-01 | Keep all essential equipment working safely. F0908 · Environmental Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2022-10-21 |
| 2022-09-01 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F0925 · Environmental Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2022-10-21 |
| 2022-09-01 | Give the resident's representative the ability to exercise the resident's rights. F0551 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-10-21 |
| 2022-09-01 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-10-21 |
| 2022-09-01 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-10-21 |
| 2022-09-01 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-11-11 |
| 2022-09-01 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-12-05 |
| 2022-09-01 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-10-21 |
| 2022-09-01 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-11-11 |
| 2022-09-01 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-11-11 |
| 2022-09-01 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-11-11 |
| 2022-09-01 | Report COVID19 data to residents and families. F0885 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-10-21 |
| 2022-09-01 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. F0887 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-12-05 |
| 2022-09-01 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. F0943 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-10-21 |
| 2022-09-01 | Ensure that residents are fully informed and understand their health status, care and treatments. F0552 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-10-21 |
| 2022-09-01 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. F0557 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-10-21 |
| 2022-09-01 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-01-05 |
| 2022-09-01 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-10-21 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Bonadio & Co LLP (organization) | Administrator · NOT APPLICABLE | |
| Carr, Jamie (individual) | Administrator · NOT APPLICABLE | |
| Pieleanu, Irina (individual) | Administrator · NOT APPLICABLE | |
| Reliant Pro Rehab, LLC (organization) | Administrator · NOT APPLICABLE | |
| Twomagnets LLC (organization) | Administrator · NOT APPLICABLE | |
| Cksst Holding Company LLC (organization) | Direct Ownership Interest · NOT APPLICABLE | |
| Chapler, Yaakov (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Steinberg, Moshe (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Al-Madi, Sami (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Bonadio & Co LLP (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Carr, Jamie (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Chapler, Yaakov (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Pieleanu, Irina (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Reliant Pro Rehab, LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Steinberg, Moshe (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Twomagnets LLC (organization) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Charlwell House Health and Rehabilitation?
Charlwell House Health and Rehabilitation has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Massachusetts.
How many beds does Charlwell House Health and Rehabilitation have?
It has 124 certified beds and cares for about 75 residents per day.
Has Charlwell House Health and Rehabilitation been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns Charlwell House Health and Rehabilitation?
It is part of Best Care Services and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Charlwell House Health and Rehabilitation?
(781) 762-7700. The facility is located at 305 Walpole Street, Norwood, MA 02062.
Other nursing homes in Norwood
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Ellis Nursing Home (The)
Nursing Home · Norwood, MA · 191 beds
★★★★★ -
Victoria Haven Nursing Facility
Nursing Home · Norwood, MA · 31 beds
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Norwood Healthcare
Nursing Home · Norwood, MA · 170 beds
★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.