Dexter House Healthcare
Nursing Home · Malden, MA
CMS certification number225137
Contact & location
120 Main StreetMalden, MA 02148
Middlesex County
- Phone
- (781) 324-5600
- ZIP code
- 02148 – all care providers
Facility details
- Certified beds
- 130
- Residents per day
- 94.9 (73% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- 120 Main Street Operator LLC
- Chain
- Next Step Healthcare (14 facilities, avg 1.7★)
- Medicare certified since
- August 7, 1967
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.37 (state 3.86 · U.S. 3.86)
- Registered nurses (RN)
- 0.98 (state 0.65 · U.S. 0.69)
- Licensed practical nurses
- 0.52 (state 0.95 · U.S. 0.86)
- Nurse aides
- 1.88 (state 2.26 · U.S. 2.32)
- Weekend total
- 3.05 (state 3.48 · U.S. 3.42)
- Nursing staff turnover
- 21.1 (state 38.2 · U.S. 45.8)%
- RN turnover
- 43.5 (state 42.6 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- September 26, 2025
- Health deficiencies (last cycle)
- 10.0 (state 7.2 · U.S. 9.3)
- From complaints
- 1
- Citations on record (3 years)
- 20 health · 17 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-09-26 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-10-08 |
| 2025-09-26 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-10-08 |
| 2025-09-26 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-10-08 |
| 2025-09-26 | Ensure that residents are fully informed and understand their health status, care and treatments. F0552 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-10-08 |
| 2025-09-26 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-10-08 |
| 2025-09-26 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-10-08 |
| 2025-09-26 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-10-08 |
| 2025-09-26 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-10-08 |
| 2025-09-26 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-10-08 |
| 2025-09-02 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-09 |
| 2024-10-02 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-10-16 |
| 2024-10-02 | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. F0909 · Environmental Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-10-16 |
| 2024-10-02 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-16 |
| 2024-10-02 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-16 |
| 2024-10-02 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-16 |
| 2024-10-02 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-16 |
| 2024-10-02 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-16 |
| 2024-10-02 | Provide routine and 24-hour emergency dental care for each resident. F0790 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-16 |
| 2023-09-28 | Keep all essential equipment working safely. F0908 · Environmental Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2023-10-11 |
| 2023-09-28 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-10-11 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Berdzenishvili, Maya (individual) | Administrator · NOT APPLICABLE | |
| Next Step Healthcare LLC (organization) | Administrator · NOT APPLICABLE | |
| Sauve, Joanne (individual) | Administrator · NOT APPLICABLE | |
| Dell'anno, Damian (individual) | Corporate Officer · NOT APPLICABLE | |
| Stephan, William (individual) | Corporate Officer · NOT APPLICABLE | |
| Berdzenishvili, Maya (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Next Step Healthcare LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Sauve, Joanne (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Dexter House Healthcare?
Dexter House Healthcare has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Massachusetts.
How many beds does Dexter House Healthcare have?
It has 130 certified beds and cares for about 95 residents per day.
Has Dexter House Healthcare been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns Dexter House Healthcare?
It is part of Next Step Healthcare and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Dexter House Healthcare?
(781) 324-5600. The facility is located at 120 Main Street, Malden, MA 02148.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.