Willow Brooke CT Skilled Care CTR at Heron Point
Nursing Home · Chestertown, MD
CMS certification number215235
Contact & location
501 Campus AvenueChestertown, MD 21620
Kent County
- Phone
- (410) 778-7300
- ZIP code
- 21620 – all care providers
Facility details
- Certified beds
- 38
- Residents per day
- 1.9 (5% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- Acts Communities of Maryland, INC.
- Chain
- Acts Retirement-Life Communities (27 facilities, avg 4.7★)
- Medicare certified since
- November 7, 1991
- Participates in
- Medicare and Medicaid
- Continuing care
- Part of a continuing care retirement community
- Council
- Both council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.75 (state 3.87 · U.S. 3.86)
- Registered nurses (RN)
- 1.76 (state 0.84 · U.S. 0.69)
- Licensed practical nurses
- 0.77 (state 0.91 · U.S. 0.86)
- Nurse aides
- 2.22 (state 2.12 · U.S. 2.32)
- Weekend total
- 4.12 (state 3.47 · U.S. 3.42)
- Nursing staff turnover
- —
- RN turnover
- —
Inspections
- Last standard inspection
- December 11, 2025
- Health deficiencies (last cycle)
- 1.0 (state 17.5 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 26 health · 14 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-12-11 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2026-01-31 |
| 2024-02-23 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726 · Nursing and Physician Services Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-04-08 |
| 2024-02-23 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. F0625 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-08 |
| 2024-02-23 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-08 |
| 2024-02-23 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-08 |
| 2024-02-23 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-08 |
| 2024-02-23 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2023-07-13 |
| 2024-02-23 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-04-08 |
| 2024-02-23 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-04-08 |
| 2024-02-23 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-08 |
| 2024-02-23 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. F0740 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-08 |
| 2019-04-09 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. F0636 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2019-05-24 |
| 2019-04-09 | Assure that each resident’s assessment is updated at least once every 3 months. F0638 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2019-05-24 |
| 2019-04-09 | PASARR screening for Mental disorders or Intellectual Disabilities F0645 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2019-05-24 |
| 2019-04-09 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2019-05-24 |
| 2019-04-09 | Provide medically-related social services to help each resident achieve the highest possible quality of life. F0745 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2019-05-24 |
| 2019-04-09 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2019-05-24 |
| 2019-04-09 | Give the resident's representative the ability to exercise the resident's rights. F0551 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-05-24 |
| 2019-04-09 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-05-24 |
| 2019-04-09 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-05-24 |
| 2019-04-09 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-05-24 |
| 2019-04-09 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-05-24 |
| 2019-04-09 | Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-05-24 |
| 2019-04-09 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-05-24 |
| 2019-04-09 | Provide routine and 24-hour emergency dental care for each resident. F0790 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-05-24 |
| 2019-04-09 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-05-24 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $15,440 in fines.
| Date | Type | Amount |
|---|---|---|
| 2024-02-23 | Fine | $15,440 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Acts Communities of Maryland, INC. (organization) | Administrator · NOT APPLICABLE | |
| Acts Management Services, INC. (organization) | Administrator · NOT APPLICABLE | |
| Acts Retirement-Life Communities Management, LLC (organization) | Administrator · NOT APPLICABLE | |
| Ahern, Susan (individual) | Administrator · NOT APPLICABLE | |
| Baker Tilly Advisory Group LP (organization) | Administrator · NOT APPLICABLE | |
| Baker Tilly US LLP (organization) | Administrator · NOT APPLICABLE | |
| Christiansen, Karen (individual) | Administrator · NOT APPLICABLE | |
| Fox, Glenn (individual) | Administrator · NOT APPLICABLE | |
| Grant, Gerald (individual) | Administrator · NOT APPLICABLE | |
| Grant, Jonathan (individual) | Administrator · NOT APPLICABLE | |
| Knaish, Kinan (individual) | Administrator · NOT APPLICABLE | |
| Kurz, Stellah (individual) | Administrator · NOT APPLICABLE | |
| U.S. Bank (organization) | Administrator · NOT APPLICABLE | |
| Valdivia, Peggy (individual) | Administrator · NOT APPLICABLE | |
| Christiansen, Karen (individual) | Corporate Director · NOT APPLICABLE | |
| Detweiler, Harold (individual) | Corporate Director · NOT APPLICABLE | |
| Forrest, Anne (individual) | Corporate Director · NOT APPLICABLE | |
| Grant, Gerald (individual) | Corporate Director · NOT APPLICABLE | |
| Kelly, Michael (individual) | Corporate Director · NOT APPLICABLE | |
| Lawson, Daniel (individual) | Corporate Director · NOT APPLICABLE | |
| Neary, Anne (individual) | Corporate Director · NOT APPLICABLE | |
| Paquette, Ellen (individual) | Corporate Director · NOT APPLICABLE | |
| Ahern, Susan (individual) | Corporate Officer · NOT APPLICABLE | |
| Christiansen, Karen (individual) | Corporate Officer · NOT APPLICABLE | |
| Fox, Glenn (individual) | Corporate Officer · NOT APPLICABLE | |
| Grant, Gerald (individual) | Corporate Officer · NOT APPLICABLE | |
| Grant, Jonathan (individual) | Corporate Officer · NOT APPLICABLE | |
| Valdivia, Peggy (individual) | Corporate Officer · NOT APPLICABLE | |
| Acts Acquisition and Development Company LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Acts Alliance Management LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Acts Legacy Foundation, INC. (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Acts Retirement Services, INC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Acts Signature Community Services INC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Bonita Springs Retirement Village INC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Mease Life INC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Acts Communities of Maryland, INC. (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Acts Management Services, INC. (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Acts Retirement-Life Communities Management, LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Ahern, Susan (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Christiansen, Karen (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Fox, Glenn (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Grant, Gerald (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Grant, Jonathan (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Kurz, Stellah (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Valdivia, Peggy (individual) | Operational/managerial Control · NOT APPLICABLE | |
| U.S. Bank (organization) | Trustee Of The Snf · NOT APPLICABLE |
Frequently asked questions
What is the rating of Willow Brooke CT Skilled Care CTR at Heron Point?
Willow Brooke CT Skilled Care CTR at Heron Point has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in Maryland.
How many beds does Willow Brooke CT Skilled Care CTR at Heron Point have?
It has 38 certified beds and cares for about 2 residents per day.
Has Willow Brooke CT Skilled Care CTR at Heron Point been fined?
Yes. CMS lists 1 penalty totaling $15,440 in the last three years.
Who owns Willow Brooke CT Skilled Care CTR at Heron Point?
It is part of Acts Retirement-Life Communities and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Willow Brooke CT Skilled Care CTR at Heron Point?
(410) 778-7300. The facility is located at 501 Campus Avenue, Chestertown, MD 21620.
Other nursing homes in Chestertown
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Chestertown Nursing and Rehab
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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.