Western MD Hospital Center

Nursing Home · Hagerstown, MD

CMS overall rating 5/5 Government - State

CMS certification number215110

Contact & location

1500 Pennsylvania Avenue
Hagerstown, MD 21742
Washington County
Phone
(301) 745-4200
ZIP code
21742 – all care providers

Open in Google Maps

Facility details

Certified beds
63
Residents per day
46.0 (73% occupied)
Ownership
Government - State
Legal name
Comptroller of Maryland Central Payroll Bureau
Medicare certified since
September 1, 1977
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 5/5
State avg 3.1
Health inspections★★★★★ 3/5
State avg 2.8
Staffing★★★★★ 5/5
State avg 3.2
Quality measures★★★★★ 5/5
State avg 3.9
Long-stay quality★★★★★ 5/5
Short-stay qualityNot rated

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
7.40 (state 3.87 · U.S. 3.86)
Registered nurses (RN)
3.15 (state 0.84 · U.S. 0.69)
Licensed practical nurses
1.10 (state 0.91 · U.S. 0.86)
Nurse aides
3.15 (state 2.12 · U.S. 2.32)
Weekend total
6.76 (state 3.47 · U.S. 3.42)
Nursing staff turnover
19.4 (state 40.2 · U.S. 45.8)%
RN turnover
16.7 (state 38.7 · U.S. 42.9)%
Administrators who left
1 in the last year

Inspections

Last standard inspection
December 2, 2025
Health deficiencies (last cycle)
7.0 (state 17.5 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
37 health · 17 fire safety · includes immediate jeopardy
DateCitationSeverityStatus
2025-12-02 Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
F0801 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2026-01-14
2025-12-02 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2026-01-14
2025-12-02 Honor the resident's right to manage his or her financial affairs.
F0567 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-14
2025-12-02 Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
F0605 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-14
2025-12-02 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-14
2025-12-02 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
F0921 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-14
2025-12-02 Post nurse staffing information every day.
F0732 · Nursing and Physician Services Deficiencies		 C
No actual harm, potential for minimal harm		 Corrected 2026-01-14
2024-06-04 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies · complaint inspection		 J
Immediate jeopardy to resident health or safety		 Corrected 2024-05-24
2024-06-04 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578 · Resident Rights Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2024-07-26
2024-06-04 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-08-09
2024-06-04 Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
F0838 · Administration Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-09-03
2024-06-04 Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.
F0843 · Administration Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-10-31
2024-06-04 Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
F0909 · Environmental Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-08-09
2024-06-04 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-08-30
2024-06-04 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Deficient, Provider has no plan of correction
2024-06-04 Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
F0868 · Administration Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-08-21
2024-06-04 Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
F0559 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-07-31
2024-06-04 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-08-09
2024-06-04 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-08-02
2024-06-04 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-08-02
2024-06-04 Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
F0622 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-08-02
2024-06-04 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-31
2024-06-04 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-08-02
2024-06-04 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-31
2024-06-04 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-08-09
2024-06-04 Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
F0726 · Nursing and Physician Services Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-08-30
2024-06-04 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
F0756 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-11
2024-06-04 Ensure each resident’s drug regimen must be free from unnecessary drugs.
F0757 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-11
2024-06-04 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-10
2024-06-04 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-11
2024-06-04 Provide or obtain dental services for each resident.
F0791 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-10
2024-06-04 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-08-30
2024-06-04 Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
F0867 · Administration Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-31
2019-05-24 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2019-07-29
2019-05-24 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2019-07-29
2019-05-24 Prepare residents for a safe transfer or discharge from the nursing home.
F0624 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-07-29
2019-05-24 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2019-07-29

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

2 penalties in the last three years, including $24,060 in fines.

DateTypeAmount
2024-06-04Fine$16,042
2024-06-04Fine$8,018

Ownership & management

NameRoleSince
Broy-Stevenson, Nedina (individual)Corporate Director · NOT APPLICABLE
Devilbiss, Kelly (individual)Corporate Director · NOT APPLICABLE
Edmonds, Kelly (individual)Corporate Officer · NOT APPLICABLE
Comptroller of Maryland Central Payroll Bureau (organization)Operational/managerial Control · NOT APPLICABLE
Edmonds, Kelly (individual)Operational/managerial Control · NOT APPLICABLE
Broy-Stevenson, Nedina (individual)W-2 Managing Employee · NOT APPLICABLE
Edmonds, Kelly (individual)W-2 Managing Employee · NOT APPLICABLE
Watts, Wayne (individual)W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Western MD Hospital Center?

Western MD Hospital Center has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in Maryland.

How many beds does Western MD Hospital Center have?

It has 63 certified beds and cares for about 46 residents per day.

Has Western MD Hospital Center been fined?

Yes. CMS lists 2 penalties totaling $24,060 in the last three years.

What is the phone number of Western MD Hospital Center?

(301) 745-4200. The facility is located at 1500 Pennsylvania Avenue, Hagerstown, MD 21742.

Other nursing homes in Hagerstown

Compare all nursing homes in Hagerstown, MD →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.