Montello Manor
Nursing Home · Lewiston, ME
CMS certification number205006
Contact & location
540 College STLewiston, ME 04240
Androscoggin County
- Phone
- (207) 783-2039
- ZIP code
- 04240 – all care providers
Facility details
- Certified beds
- 37
- Residents per day
- 34.9 (94% occupied)
- Ownership
- For profit - Corporation
- Legal name
- Rousseau Enterprises LLC
- Medicare certified since
- July 16, 1971
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.18 (state 4.34 · U.S. 3.86)
- Registered nurses (RN)
- 0.75 (state 1.05 · U.S. 0.69)
- Licensed practical nurses
- 0.61 (state 0.45 · U.S. 0.86)
- Nurse aides
- 2.83 (state 2.83 · U.S. 2.32)
- Weekend total
- 3.54 (state 3.92 · U.S. 3.42)
- Nursing staff turnover
- 51.9 (state 46.7 · U.S. 45.8)%
- RN turnover
- 62.5 (state 40.2 · U.S. 42.9)%
- Administrators who left
- 1 in the last year
Inspections
- Last standard inspection
- May 8, 2026
- Health deficiencies (last cycle)
- 21.0 (state 11.0 · U.S. 9.3)
- From complaints
- 2
- Citations on record (3 years)
- 49 health · 18 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-05-08 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-06-05 |
| 2026-05-08 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-06-05 |
| 2026-05-08 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-06-05 |
| 2026-05-08 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-06-05 |
| 2026-05-08 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-06-05 |
| 2026-05-08 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-06-05 |
| 2026-05-08 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-06-05 |
| 2026-05-08 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-06-05 |
| 2026-05-08 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-06-05 |
| 2026-05-08 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-06-05 |
| 2026-05-08 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F0925 · Environmental Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-06-05 |
| 2026-05-08 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. F0582 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-05 |
| 2026-05-08 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-05 |
| 2026-05-08 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-05 |
| 2026-05-08 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F0605 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-05 |
| 2026-05-08 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F0628 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-05 |
| 2026-05-08 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-05 |
| 2026-05-08 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-05 |
| 2026-05-08 | Dispose of garbage and refuse properly. F0814 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-05 |
| 2026-05-08 | Observe each nurse aide's job performance and give regular training. F0730 · Nursing and Physician Services Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2026-06-05 |
| 2026-04-21 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-05-22 |
| 2025-02-20 | Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-03-28 |
| 2025-02-20 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-03-28 |
| 2025-02-20 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-03-28 |
| 2025-02-20 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-03-28 |
| 2025-02-20 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-03-28 |
| 2025-02-20 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-03-28 |
| 2025-02-20 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726 · Nursing and Physician Services Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-03-28 |
| 2025-02-20 | Observe each nurse aide's job performance and give regular training. F0730 · Nursing and Physician Services Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-03-28 |
| 2025-02-20 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-03-28 |
| 2025-02-20 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. F0867 · Administration Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-03-28 |
| 2025-02-20 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. F0947 · Nursing and Physician Services Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-03-28 |
| 2025-02-20 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-28 |
| 2025-02-20 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. F0625 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-28 |
| 2025-02-20 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. F0806 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-28 |
| 2025-02-20 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-28 |
| 2025-02-20 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly F0868 · Administration Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-28 |
| 2025-02-20 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-28 |
| 2025-02-20 | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. F0909 · Environmental Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-28 |
| 2024-05-29 | Employ staff that are licensed, certified, or registered in accordance with state laws. F0839 · Administration Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-06-13 |
| 2023-12-12 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2024-02-01 |
| 2023-12-12 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-02-01 |
| 2023-12-12 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-02-01 |
| 2023-12-12 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. F0867 · Administration Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-02-15 |
| 2023-12-12 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-15 |
| 2023-12-12 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-01 |
| 2023-12-12 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. F0806 · Nutrition and Dietary Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-01 |
| 2023-12-12 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies · complaint inspection |
B No actual harm, potential for minimal harm |
Corrected 2024-02-01 |
| 2023-12-12 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. F0625 · Resident Rights Deficiencies · complaint inspection |
B No actual harm, potential for minimal harm |
Corrected 2024-02-01 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $14,518 in fines.
| Date | Type | Amount |
|---|---|---|
| 2023-12-12 | Fine | $14,518 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Richard A. Rousseau Trust B (organization) | 5%+ Direct Ownership Interest · 100% | |
| Bernard, Kimberly (individual) | Administrator · NOT APPLICABLE | |
| Callahan, Guy (individual) | Administrator · NOT APPLICABLE | |
| Connolly, Kerry (individual) | Administrator · NOT APPLICABLE | |
| First Atlantic Healthcare INC (organization) | Administrator · NOT APPLICABLE | |
| Kirbach, Peter (individual) | Administrator · NOT APPLICABLE | |
| Luddy, Nancy (individual) | Administrator · NOT APPLICABLE | |
| Otis-Higgins, Andrea (individual) | Administrator · NOT APPLICABLE | |
| Pelkey, Wanda (individual) | Administrator · NOT APPLICABLE | |
| Richard A. Rousseau Trust B (organization) | Administrator · NOT APPLICABLE | |
| Riendeau, Christine (individual) | Administrator · NOT APPLICABLE | |
| Callahan, Guy (individual) | Corporate Director · NOT APPLICABLE | |
| Connolly, Kerry (individual) | Corporate Director · NOT APPLICABLE | |
| Callahan, Guy (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Bernard, Kimberly (individual) | Operational/managerial Control · NOT APPLICABLE | |
| First Atlantic Healthcare INC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Kirbach, Peter (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Luddy, Nancy (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Otis-Higgins, Andrea (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Pelkey, Wanda (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Riendeau, Christine (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Callahan, Guy (individual) | Trustee Of The Snf · NOT APPLICABLE | |
| Connolly, Kerry (individual) | Trustee Of The Snf · NOT APPLICABLE | |
| Richard A. Rousseau Trust B (organization) | Trustee Of The Snf · NOT APPLICABLE |
Frequently asked questions
What is the rating of Montello Manor?
Montello Manor has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in Maine.
How many beds does Montello Manor have?
It has 37 certified beds and cares for about 35 residents per day.
Has Montello Manor been fined?
Yes. CMS lists 1 penalty totaling $14,518 in the last three years.
What is the phone number of Montello Manor?
(207) 783-2039. The facility is located at 540 College ST, Lewiston, ME 04240.
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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.